AWS Machine Learning

APRIL 17, 2024

Neptune is a fast, reliable, fully managed graph database service that makes it straightforward to build and run applications that work with highly connected datasets. Overall, this prototype demonstrates the art of possible with knowledge graphs and generative AI—deriving signals by connecting disparate dots.

Financial 125

Financial Connections Data Report 125

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. Digital analytics, like which products are searched the most, could also guide staff training for big retailers. If there’s one thing consumers seem to be looking for, it’s reassurance. I find this compelling.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. Focus: Real-time customer journey analytics to understand the emotions, pain points, and touchpoints customers are experiencing at every stage.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Identifying topics, trends, influencers your brand needs to connect with, along with tracking campaigns, trends and competitive intelligence available, requires a sophisticated tool. Let’s take a peek.

Analytics 90

Analytics Report Social Media Consumers 90

CloudCherry

DECEMBER 1, 2018

Anything they can do to deliver a more personal experience will build a stronger connection between member and branch. Because credit unions must compete with traditional banks, they need to lean into their strengths: building personal connections and delivering a consistently excellent member experience. Download your copy now!

NPS 225

NPS Net Promoter Score Banking Touchpoint 225

BirdEye

JULY 19, 2022

Analytics can be a game-changer for data-driven businesses, but Facebook Business Manager’s benefits go beyond just monitoring and reporting. Step 3: Connect your Facebook business assets. Once you’ve successfully created your account, you can start connecting all your business assets. What is Facebook Business Manager?

Connections 98

Connections Management Advertising Social Media 98

InMoment XI

AUGUST 23, 2023

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. Real-time data collection, unstructured data analytics and predictive customer analytics are essential for gaining insights into customer sentiment and behavior.

Customer Experience 195

Customer Experience Omni-Channel Employee Engagement Innovation 195

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. RCS allows users to instantly access an app-like interface on their mobile devices without requiring separate downloads.

Connections 98

Connections Communication Video Customers 98

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 195

Analysis Software Self Service Social Media 195

CloudCherry

JANUARY 18, 2018

But great experiences are often the ones that connect with members at an emotional level. DOWNLOAD THE CREDIT UNION E-BOOK! –> Leverage predictive analytics to proactively assess member needs and link member experience improvement strategies with tangible financial outcomes. Offline experiences do matter.

Omni-Channel 225

Omni-Channel Touchpoint Effort Score Financial 225

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

Calabrio

FEBRUARY 16, 2017

In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Marketing organizations will expand to incorporate #cctr touchpoints with #VoC #analytics Click To Tweet. Customer-centricity shines a spotlight in the contact center. Start here.

Trends 153

Trends Customer Engagement Engagement Contact Center 153

Kayako

MAY 13, 2022

The advantage of requiring registration is you can track customer behavior and track search and usage analytics of individual users. A portal that connects to internal and public-facing knowledge bases. Integrates downloadable resources and rich media content. Choosing a Self-Service Portal Provider.

Self Service 275

Self Service Knowledge Base e-support Policies 275

AWS Machine Learning

NOVEMBER 15, 2024

With 21 million customers worldwide, GoDaddy’s global solutions help seamlessly connect entrepreneurs’ identity and presence with commerce, leading to profitable growth. Then, the insights produced for each interaction are aggregated and visualized in dashboards and other analytical tools.

Interaction 97

Interaction Analytics Analysis Customer Care 97

Comm100

MAY 20, 2022

Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Reduce support costs.

Software 212

Software Wait Times Multi-Channel Consumers 212

Experience Investigators by 360Connext

AUGUST 19, 2020

Without robust analytics programs, data analysts, and centralized views of the customer in a Customer Data Platform (CDP), tracking these measurements can be labor-intensive. Our brains like stories and connect with humans. (Well it’s a good thing you’ve considered how to create social goals!).

Customer Experience 265

Customer Experience Net Promoter Score NPS Effort Score 265

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. High costs. Evaluate features. Consider customization options.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

Lumoa

APRIL 3, 2018

That's where text analytics technologies come into play. Simple sentiment analysis of text analytics can divide a sentiment into three buckets: a sentence can be positive, neutral or negative. download the quick summary. In this case, better online experience is tied to the business value. " Now it's your turn!

Net Promoter Score 316

Net Promoter Score NPS Touchpoint Feedback 316

TechSee

DECEMBER 21, 2020

With both sides connected, the manager can view the store environment in video or photo stream mode, use AR tools to point or annotate on screen to direct the employee, and verify that the placement or inventory issue has been resolved. Taking vision to the next level with Visual Augmented Analytics. It can also tell a bigger picture.

Self Service 152

Self Service Management Consumers Analytics 152

AWS Machine Learning

JUNE 23, 2023

We launch the Snowflake direct connection from the SageMaker Data Wrangler in order to improve the customer experience. Before the launch of this feature, administrators were required to set up the initial storage integration to connect with Snowflake to create features for ML in Data Wrangler.

Connections 79

Connections Data Analysis Training 79

InMoment XI

OCTOBER 31, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Average Time in Queue (ATQ) ATQ measures the average wait time customers experience before connecting with an agent.

Call Center 195

Call Center Metrics Self Service Effort Score 195

NICE inContact

DECEMBER 26, 2018

Just over a year ago, we launched our NICE inContact CXone cloud customer experience platform as the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Download the full Gartner MQ report.

Call Center 120

Call Center Technology Contact Center Omni-Channel 120

GetFeedback

APRIL 8, 2019

Twitter analytics. Twitter’s built in-analytics program provides demographics such as your audience’s top interests, language, household income, and consumer behavior. Go to Twitter Analytics. Instagram analytics. Otherwise, you can use Instagram’s built-in analytics. . Here is how to do it.

Customer Journeys 207

Customer Journeys Analytics B2B Social Media 207

AWS Machine Learning

MARCH 8, 2023

This post shows a way to do this using Snowflake as the data source and by downloading the data directly from Snowflake into a SageMaker Training job instance. We create a custom training container that downloads data directly from the Snowflake table into the training instance rather than first downloading the data into an S3 bucket.

Training 122

Training Data Resources Management 122

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.

Analytics 71

Analytics Software Feedback Management 71

BirdEye

SEPTEMBER 4, 2024

Analytics can be a valuable beacon for your business growth if you know how to use it right. Instagram analytics is no different. This blog post uncovers everything you need about Instagram analytics—its benefits, tools to measure, and ways to tweak your social media strategy based on the insights.

Analytics 59

Analytics Social Media Multi-Channel Metrics 59

Calabrio

APRIL 25, 2017

Social media monitoring and reporting applications often don’t connect with other contact center systems, leaving contact center leaders unable to report on social media interactions as part of the entire spectrum of contact center activity—including calls, emails, chats, and other interactions. Find your path to comprehensive reporting.

Contact Center 140

Contact Center Social Media Roadmap Report 140

Guavus

OCTOBER 18, 2021

When I think about how mobile devices have evolved over the last few decades, it is difficult to remember a time before connected devices were everywhere. Ideally this intelligence can be shared across these domains through dashboards and downloadable reports that provide rich ad-hoc data exploration and analytics functions.

Customer Centricity 98

Customer Centricity Analytics Comparison Connections 98

Comm100

FEBRUARY 25, 2020

When Google Analytics, or the web insights tool you use, is integrated with your customer engagement platform, web activity data can be used to trigger automated proactive live chat messages at the optimal moments. 75% of business buyers say that connected processes are very important to winning their business. Download Now.

Social Media 162

Social Media Omni-Channel CRM B2B 162

Talkdesk

DECEMBER 10, 2020

Despite heavy investment in digital products and solutions, keeping customers happy is tough, inspiring CX leaders to reevaluate the contact center as the missing connection in the CX journey. 84% of CX leaders are seeing an increase in demand for contact center customer data and analytics. Driving better CX outcomes is challenging.

Insurance 135

Insurance Financial Trends Contact Center 135

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. Chatbot Analytics. Download our Buyer’s Guide now. The demand for automation and self-service options in customer service is significant.

Chatbots 88

Chatbots CRM Connections Multi-Channel 88

AWS Machine Learning

FEBRUARY 29, 2024

Through the integrated operation of traffic and railway infrastructure, as well as the economically and ecologically intelligent connection of all modes of transport, Deutsche Bahn moves people and goods. Each data analytics team is able to request one or multiple SageMaker domains through the company’s internal self-service portal.

Self Service 116

Self Service Transportation Policies Analytics 116

CloudCherry

JULY 18, 2018

Path analysis uses structural equation modeling techniques to analyze several variables at once and provide estimates of the magnitude and significance of connections between a dependent variable and one or more independent variables. Download The Data Science of CEM.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

Comm100

MAY 13, 2019

A robust, modern live chat program empowers customers to connect with companies through rich media like audio, video, and co-browsing, giving agents the choice to choose the right media to convey information in the quickest and easiest way. Download Now. Customer Contact Week Digital Disruptive Technology Review: Live Chat.

Effort Score 143

Effort Score Omni-Channel CRM Video 143

CloudCherry

AUGUST 9, 2018

Pillar #3: Customer experience analytics must be predictive. Rather than asking customers for identical information on multiple surveys sent from different teams who need to know the same information, a connected customer experience platform will surface relevant data. Using Predictive Analytics.

Customer Experience Management 150

Customer Experience Management Customer Journeys Customer Experience Management 150

AWS Machine Learning

NOVEMBER 13, 2024

To upload the dataset Download the dataset : Go to the Shoe Dataset page on Kaggle.com and download the dataset file (350.79MB) that contains the images. OpenSearch Serverless is a serverless option for OpenSearch Service, a powerful storage option built for distributed search and analytics use cases.

Management 110

Management Ecommerce Healthcare Training 110