InMoment XI

OCTOBER 4, 2023

When businesses solely focus on the ‘what’ of customer experience data—such as numerical ratings and surface-level feedback—it sets them up for many unproductive discussions and mathematical scrambling to appease an analytical audience. Human insight, analysis, and creativity remain indispensable. You can access the guide here.

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

AWS Machine Learning

NOVEMBER 13, 2024

To upload the dataset Download the dataset : Go to the Shoe Dataset page on Kaggle.com and download the dataset file (350.79MB) that contains the images. OpenSearch Serverless is a serverless option for OpenSearch Service, a powerful storage option built for distributed search and analytics use cases.

Management 114

Management Ecommerce Healthcare Training 114

GetFeedback

AUGUST 14, 2019

Go beyond basic analytics. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. Connect with her: www.cx-journey.com That’s not the way to improve the score, either. It’s not a quick fix. You have to do the work.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.

Connections 52

Connections Data Loyalty Consumers 52

Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. Organizations need to assess their current barriers to consumer satisfaction and deploy analytics and patient-centric technologies to improve the convenience, speed and transparency of care. Download the Whitepaper. Consumer expectations today are higher than ever.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

AWS Machine Learning

APRIL 17, 2024

Neptune is a fast, reliable, fully managed graph database service that makes it straightforward to build and run applications that work with highly connected datasets. Overall, this prototype demonstrates the art of possible with knowledge graphs and generative AI—deriving signals by connecting disparate dots.

Financial 133

Financial Connections Data Report 133

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. Digital analytics, like which products are searched the most, could also guide staff training for big retailers. If there’s one thing consumers seem to be looking for, it’s reassurance. I find this compelling.

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. How to treat every campaign like a marketing experiment Download Now >> #5.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! Unless you find ways to connect to your audience, on their terms, across every touchpoint. It’s a process that can only be accomplished with the help of social analytics tools. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Identifying topics, trends, influencers your brand needs to connect with, along with tracking campaigns, trends and competitive intelligence available, requires a sophisticated tool. Let’s take a peek.

Analytics 90

Analytics Report Social Media Consumers 90

CloudCherry

DECEMBER 1, 2018

Anything they can do to deliver a more personal experience will build a stronger connection between member and branch. Because credit unions must compete with traditional banks, they need to lean into their strengths: building personal connections and delivering a consistently excellent member experience. Download your copy now!

NPS 225

NPS Net Promoter Score Banking Touchpoint 225

BirdEye

JULY 19, 2022

Analytics can be a game-changer for data-driven businesses, but Facebook Business Manager’s benefits go beyond just monitoring and reporting. Step 3: Connect your Facebook business assets. Once you’ve successfully created your account, you can start connecting all your business assets. What is Facebook Business Manager?

Connections 98

Connections Management Advertising Social Media 98

Comm100

MAY 20, 2022

Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Reduce support costs.

Software 237

Software Wait Times Multi-Channel Consumers 237

AWS Machine Learning

MARCH 4, 2025

You can use AWS PrivateLink to create a private connection between your VPC and Amazon Bedrock. This allows users to download initial version of the AWS Well-Architected report from the AWS Well-Architected Tool console on completion of the assessment. Your data remains in the AWS Region where the API call is processed.

Knowledge Base 97

Knowledge Base Analysis Resources Tools 97

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Strategy Marketing 52

InMoment XI

AUGUST 23, 2023

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. Real-time data collection, unstructured data analytics and predictive customer analytics are essential for gaining insights into customer sentiment and behavior.

Customer Experience 195

Customer Experience Omni-Channel Employee Engagement Innovation 195

AWS Machine Learning

JUNE 23, 2023

We launch the Snowflake direct connection from the SageMaker Data Wrangler in order to improve the customer experience. Before the launch of this feature, administrators were required to set up the initial storage integration to connect with Snowflake to create features for ML in Data Wrangler.

Connections 94

Connections Data Analysis Training 94

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. RCS allows users to instantly access an app-like interface on their mobile devices without requiring separate downloads.

Connections 98

Connections Communication Video Customers 98

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 195

Analysis Software Self Service Social Media 195

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Effort Score 59

CloudCherry

JANUARY 18, 2018

But great experiences are often the ones that connect with members at an emotional level. DOWNLOAD THE CREDIT UNION E-BOOK! –> Leverage predictive analytics to proactively assess member needs and link member experience improvement strategies with tangible financial outcomes. Offline experiences do matter.

Omni-Channel 225

Omni-Channel Touchpoint Effort Score Financial 225

Thematic

FEBRUARY 24, 2025

Align teams and predictive analytics to anticipate needs. AI-driven analytics uncover hidden trends and predict customer needs. Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. Let’s go! One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 26, 2025

The feedback is impact-driven & aligns with business goals Actionable feedback connects user pain points to business impacts—such as usability, accessibility, or revenue growth. Impact-Driven Connects user pain points to business impacts such as usability, accessibility, or revenue growth "You should add a dark mode option."

Feedback 62

Feedback Social Media Analysis Survey 62

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

Kayako

MAY 13, 2022

The advantage of requiring registration is you can track customer behavior and track search and usage analytics of individual users. A portal that connects to internal and public-facing knowledge bases. Integrates downloadable resources and rich media content. Choosing a Self-Service Portal Provider.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Calabrio

FEBRUARY 16, 2017

In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Marketing organizations will expand to incorporate #cctr touchpoints with #VoC #analytics Click To Tweet. Customer-centricity shines a spotlight in the contact center. Start here.

Trends 153

Trends Customer Engagement Engagement Contact Center 153

Optimove

DECEMBER 10, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Marketers will learn how AI and Generative AI are revolutionizing the industry by putting creativity back into their hands, enabling them to craft meaningful campaigns faster and with greater precision.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

Thematic

MARCH 18, 2025

Instead of manually sifting through thousands of comments, these platforms use AI and analytics to find trends and patterns—so you can act on what truly matters rather than just hitting anywhere or everywhere. Companies that are new to feedback analytics or that prefer structured, consultant-supported implementations.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

AWS Machine Learning

JANUARY 21, 2025

By connecting an Amazon Lex chat assistant with Amazon Bedrock Knowledge Bases and ServiceNow, companies can provide 24/7 automated support and self-service options to customers and employees. Download the CloudFormation template and upload it in the Specify template Choose Next. Download a sample article.

Self Service 83

Self Service Knowledge Base Policies Conference 83

Experience Investigators by 360Connext

AUGUST 19, 2020

Without robust analytics programs, data analysts, and centralized views of the customer in a Customer Data Platform (CDP), tracking these measurements can be labor-intensive. Our brains like stories and connect with humans. (Well it’s a good thing you’ve considered how to create social goals!).

Customer Experience 265

Customer Experience Net Promoter Score NPS Effort Score 265

inQuba

FEBRUARY 10, 2025

Customer Journey Management , or Journey Analytics, connects the dots between everything your customers are doing and feeling, by unifying data and creating customer-led visualisations of actual journeys. Download this buyers guide as a complimentary ebook. Get it here Download this buyers guide as a complimentary ebook.

Customer Journeys 52

Customer Journeys Omni-Channel Management Insurance 52

Optimove

MARCH 3, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: With players having an abundance of options, iGaming operators must find ways to keep players engaged and active in the long run. Download Now 10. Players who feel they belong to a community are more likely to stay loyal to the platform.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. High costs. Evaluate features. Consider customization options.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

Lumoa

APRIL 3, 2018

That's where text analytics technologies come into play. Simple sentiment analysis of text analytics can divide a sentiment into three buckets: a sentence can be positive, neutral or negative. download the quick summary. In this case, better online experience is tied to the business value. " Now it's your turn!

Net Promoter Score 316

Net Promoter Score NPS Touchpoint Feedback 316

TechSee

DECEMBER 21, 2020

With both sides connected, the manager can view the store environment in video or photo stream mode, use AR tools to point or annotate on screen to direct the employee, and verify that the placement or inventory issue has been resolved. Taking vision to the next level with Visual Augmented Analytics. It can also tell a bigger picture.

Self Service 152

Self Service Management Consumers Analytics 152

Comm100

MAY 13, 2019

A robust, modern live chat program empowers customers to connect with companies through rich media like audio, video, and co-browsing, giving agents the choice to choose the right media to convey information in the quickest and easiest way. Download Now. Customer Contact Week Digital Disruptive Technology Review: Live Chat.

Effort Score 167

Effort Score Omni-Channel CRM Video 167

NICE inContact

DECEMBER 26, 2018

Just over a year ago, we launched our NICE inContact CXone cloud customer experience platform as the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Download the full Gartner MQ report.

Call Center 120

Call Center Technology Contact Center Omni-Channel 120