Optimove

SEPTEMBER 22, 2024

LeanConvert: Delivers end-to-end personalization and analytics, driving ROI in player acquisition and retention. As an Optimove Solution Consulting Partner, they help maximize marketing investments and drive player loyalty through expert consultancy and campaign management.

CRM 59

CRM Gamification ROI Loyalty 59

InMoment XI

FEBRUARY 23, 2024

Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI). Data sources may include customer surveys, interviews, focus groups, demographic data, purchasing history, website analytics, social media insights, and market research reports. Contact us today for a demo.

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

Uniphore

NOVEMBER 23, 2021

Subject matter experts Jafar Syed of Uniphore and Saurabh Rai of Tech Mahindra have teamed up to present a podcast that explores how conversational automation generates return on investment (ROI) by promoting innovation, boosting agent productivity, and increasing customer satisfaction. Uniphore and Tech Mahindra Partnership.

Average Handle Time 130

Average Handle Time Return on Investment e-support ROI 130

West Monroe

JULY 29, 2024

He’s a versatile professional with expertise in software development, MLOps, and data science—eager to help organizations optimize their data through analytics. Let's discuss the ROI of generative AI at work, particularly in terms of employee engagement and satisfaction. Are we measuring these aspects?

Culture 59

Culture ROI How To Government 59

NetBase

NOVEMBER 14, 2018

Here’s a social analytics checklist to get you ready for a bold, successful 2019. For this you need real-time social media analytics tools with sentiment analysis capabilities , and you should be in the habit of consulting them. Invest in Upgraded Social Analytics Tools. Focus on Your Customer Experience – and Analytics.

Analytics 72

Analytics Net Promoter Score Social Media Analysis 72

ECXO

JULY 8, 2024

This approach is challenging because decisions made using enterprise technology may require clarifying for customers and users how each interaction and process can impact their finances, existing customer relationships, partnerships, and ultimately, retention, ROI, loyalty, and growth. Financially, Xiaomi’s revenue increased from $12.6

e-support 156

e-support Financial Case Study User Experience 156

NetBase

MARCH 20, 2019

This is likely because they aren’t seeing the ROI they want – but it’s not social media’s fault! Patti Gomas , Senior Consultant with Deloitte Digital couldn’t be more on point here. The focus of ROI is understanding relationship between cost and profit, at its root, but it’s not always so simple to determine.

Social Media 40

Social Media ROI Measurement How To 40

Oracle

NOVEMBER 30, 2020

The Upshot Award for Best Demonstrated ROI in Service honors those who keep a watchful eye on performance and put analytics insights to work in their service experiences—realizing major ROI in the process. Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last.

ROI 40

ROI Self Service B2B Knowledge Base 40

CX Journey

MARCH 21, 2018

Consultants Yes, you may need to engage with consultants to assist you along the way - whether they are there to coach and advise or to actually conduct a chunk of the work. Consultants, but just keep associated costs in mind under this header. Consultants, but just keep associated costs in mind under this header.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. Additionally, beyond the base subscription, additional costs for premium features, advanced analytics, and customer support can add up, further straining a small business’s financial resources.

Analysis 52

Analysis Survey Analytics Consulting 52

ClearAction

MAY 18, 2017

5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. Investment in VoC can be staggering: several full-time employees to manage it all, subscription to a customer feedback management system for several hundred thousand dollars, analytics subscriptions (text, voice, predictive, social media, loyalty driver uplift, etc.),

ROI 54

ROI Feedback Survey Financial 54

NetBase

JUNE 28, 2019

The conference was over two days and included 21 total conference sessions focusing business value and ROI, remarkable success stories, best practices and the latest trends from industry experts at major brands and agencies, followed by solution training. Creating Business Value from Social Insight & Analytics. The Lay of the Land.

Analytics 49

Analytics Social Media Conference ROI 49

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. For example, AI-powered speech analytics can help analyze sales interactions to highlight improvement opportunities like reps talking too much or discussing pricing too early in the call.

How To 150

How To ROI Policies Analysis 150

Clarivate

JANUARY 23, 2024

Spend is growing, but ROI is TBD However, when looking at the potential commercial value of this R&D activity, some challenges remain. Prior to joining Clarivate, she has held a consulting role within the market research and data analytics team of a strategy consulting firm.

Trends 52

Trends Metrics Analysis Consulting 52

Gravy Analytics

AUGUST 19, 2019

This data can be used to improve ad CTRs and ROI, for competitive intelligence, and to improve the customer experience. Gravy Analytics processes billions of location signals every day to build its Data-As-A-Service (DaaS) offerings, like Observations and Visitations data. Schedule your no-obligation consultation today.

Hotels 71

Hotels Travel ROI Consulting 71

SurveySensum

MARCH 20, 2024

From launching industry-specific surveys to real-time text analysis to a closed-loop ticketing system, the tool packs a strong punch when it comes to extracting actionable insights, taking action in time, and boosting the overall customer experience while driving the CX-driven ROI. The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

DCX

AUGUST 4, 2024

Key takeaways for CX pros: Agent Retention Optimization: Uses predictive analytics to foresee and prevent agent burnout and churn. The big picture: Jeff Sheehan's approach views the contact center as a "target-rich environment" for CX projects, potentially revolutionizing how businesses approach customer experience management.

Contact Center 52

Contact Center Banking Return on Investment Innovation 52

PeopleMetrics

AUGUST 7, 2019

For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). 2016) that provides compelling ROI evidence that CX matters, including the ability to charge a higher price when you deliver a better customer experience. Look inside at CLV to determine ROI.

Leadership 70

Leadership ROI CEM How To 70

COPC

SEPTEMBER 30, 2022

helps companies deploy the best practices found in the COPC CX Standard through consulting, research, certification and training. RevealCX enables quality management best practices in all areas such as calibration, closed-loop feedback, action planning and robust analytics to drive performance improvement efforts. About COPC Inc.

Guidelines 64

Guidelines Contact Center Call Center Consulting 64

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 191

Trends Net Promoter Score Effort Score ROI 191

Thematic

FEBRUARY 11, 2024

Last year, we wrote about how Atlassian built infinite customer feedback loop using AI which is based on similar ideas: personalized connection with users through granular feedback analytics. Chrissy Hura from Scientific Games did a great job explaining how her team links issues in digital experience to ROI.

Conference 62

Conference NPS Hotels Self Service 62

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data Banking ROI Financial 40

SurveySensum

JUNE 6, 2024

The tool also provides CX consultation and implementation support from top CX experts (with no extra charge!). The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. It is not just a survey tool, it’s a full-fledged CX service.

Tools 52

Tools Survey Analysis Analytics 52

Alida

OCTOBER 2, 2017

By investing in new technologies like self-service kiosks and big data analytics, health care providers are aiming to improve the patient experience and drive satisfaction and CX scores up. So how can organizations make sure that the billions of dollars they invest in digital transformation deliver ROI? A health care hall of famer.

Self Service 100

Self Service Strategy Hospitality Social Media 100

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? It’s common to lean on IT, Revenue Ops or Sales Ops, an analytics team, or others. Do that math, and look at the dollar value on the page.

Marketing 105

Marketing ROI Leadership Analysis 105

inQuba

MAY 23, 2022

To measure ROI and the impact of strategies, and fine-tune to further optimize. Customer Journey Management is the discovery and analysis of customers’ actual journeys, called Journey Analytics , and the optimization of customer journeys for success, referred to as Journey Orchestration. Customer Journey Analytics.

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

NICE inContact

AUGUST 25, 2016

Capabilities such as automation, analytics, workflow and verification have the ability to transform agent, customer and enterprise operations. To achieve any degree of agent empowerment, repeatable process workflows were built to fit technology, and usually with the support of a specialist, consultancy or pro-services staff.

Customer Engagement 121

Customer Engagement Connections Engagement Contact Center 121

Support EXP

MARCH 2, 2023

The ROI of CX In the near term, blind spots in your knowledge of your customers’ experiences might not have a significant effect on your business performance. But with your customer feedback to serve as your compass and the analytics and expertise to chart a true course, you can see the way forward.

Feedback 52

Feedback Culture Consulting Tips 52

Support EXP

MARCH 2, 2023

The ROI of CX In the near term, blind spots in your knowledge of your customers’ experiences might not have a significant effect on your business performance. But with your customer feedback to serve as your compass and the analytics and expertise to chart a true course, you can see the way forward.

Feedback 52

Feedback Culture Consulting Tips 52

Optimove

JUNE 1, 2023

Leading business consultants such as Gartner and Forrester consider customer loyalty a top priority for marketing decision-makers worldwide. Gartner) They represent top marketing ROI: “Increasing your customer retention rate by just 5% can lead to an increase of 25%-90% in profit.” Why Market to Existing Customers?

Marketing 52

Marketing Multi-Channel Analytics ROI 52

C3Centricity

JUNE 28, 2018

Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Have you noticed how most consultants that start working within a company will usually commence their audits by speaking with many people internally? Use balanced analytic approaches.

Marketing 184

Marketing Analysis Brands ROI 184

BirdEye

MAY 13, 2024

Learn how Orange Fish Consulting deployed the audience insights from Birdeye to understand market conditions, analyze trends, gauge customer sentiment, and understand buying behavior. Looking to understand more about your overall target audience or lead base from Facebook analytics for your campaign? View the case study now!

Tools 64

Tools Social Media Multi-Channel Advertising 64

Oracle

OCTOBER 15, 2020

However, when testing to win, the results of the campaign are usually only applicable to that campaign, Wade Hobbs, Senior Strategy Consultant for Strategic & Analytic Services at Oracle CX Marketing Consulting, said in a recent Oracle Modern Marketing Blog article.

Marketing 75

Marketing Consulting Metrics ROI 75

Comm100

OCTOBER 30, 2020

Maybe you even calculated the ROI your specific company can generate by using chatbots. The analytics feature allows you to track customer service operations alongside marketing and sales KPIs so you can see the bot’s impact across the customer lifecycle, plus understand what you need to adjust in order to improve.

Chatbots 147

Chatbots Technology Social Media ROI 147

Alida

JANUARY 19, 2017

In a similar move, Adidas opened a four-level, “stadium retail concept” store in Manhattan that features a personal fitness consultation area, a customization section and locker room-style changing rooms. No matter how innovative offline retail tactics may seem, ROI is hardly guaranteed.

Retail 100

Retail Apparel ROI Loyalty Programs 100

C3Centricity

JUNE 28, 2018

Perhaps it’s because CEOs don’t understand the role of a CMO or is there still an issue with the ROI of the marketing budget? Have you noticed how most consultants that start working within a company will usually commence their audits by speaking with many people internally? Use balanced analytic approaches.

Marketing 160

Marketing Analysis Brands ROI 160

Comm100

JANUARY 29, 2021

Maybe you even calculated the ROI your specific company can generate by using chatbots. The analytics feature allows you to track customer service operations alongside marketing and sales KPIs so you can see the bot’s impact across the customer lifecycle, plus understand what you need to adjust in order to improve.

Chatbots 131

Chatbots Technology Social Media ROI 131