NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

NobelBiz

OCTOBER 31, 2023

When the pressure rises, here’s how to elevate your customer support to the next level, solidifying trust and cementing loyalty. The same study reveals that over 50% of customers post negative comments about companies on social media, and 53% of customers post positive comments about companies on social media.

Call Center 104

Call Center Contact Center Software Contact Center Social Media 104

NobelBiz

JUNE 4, 2024

Consider the following factors when making your decision: Features Look for essential features such as call routing, call recording, dialers, IVR (Interactive Voice Response), and robust reporting and analytics capabilities. Agent Training Proper training is essential for your call center agents to provide exceptional customer service.

Call Center 52

Call Center Customer Service Social Media Contact Center 52

NobelBiz

APRIL 3, 2023

Rigorous quality management systems in call centers help ensure customers have the best possible experience, which not only strengthens your brand’s reputation but also leads to long-term customer loyalty. Mike McGuire (Senior Contact Center Software Consultant @ NobelBiz) Key Takeaways: What Is Call Center Management?

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

NobelBiz

APRIL 16, 2024

This accessibility leads to smoother interactions, reduced friction, and a more satisfying customer experience. By leveraging automation and data analytics, businesses can gather valuable insights into customer behavior, preferences, and past interactions across multiple touchpoints.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

NobelBiz

JULY 18, 2023

Self-service options also increases contact centers’ efficiency by reducing the workloads of live agents. Making them available to handle more complex issues, and consequently reduce wait times for other customers. Presented using reports to monitor a contact center’s performance over time.

Self Service 52

Self Service Contact Center Management Wait Times 52

NobelBiz

FEBRUARY 27, 2023

Self-service options also increases contact centers’ efficiency by reducing the workloads of live agents. Making them available to handle more complex issues, and consequently reduce wait times for other customers. Presented using reports to monitor a contact center’s performance over time.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52