InMoment XI

DECEMBER 13, 2024

The analytical insights help improve customer satisfaction and retention. Types of Contact Center Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contact center workflow. It improves customer experiences.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

MiaRec

APRIL 25, 2023

As a Five9 customer, you may want Voice Analytics and Automated Quality Management (AQM) capabilities without changing your call recording platform. Integrating with MiaRec lets you use Voice Analytics to make the most of your Five9 call recording data. Luckily, MiaRec integrates with Five9’s VoiceStream platform.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. With the Targeted Sentiment API, you can get granular information within your contact center sentiment analysis. We can use this information to validate agent training and reward strong agent performance.

Social Media 74

Social Media Contact Center Hotels Analysis 74

Talkdesk

OCTOBER 24, 2017

This arsenal of smart contact center features is only valuable if you make use of them! Real-time analytics won’t produce value unless you make changes based on that data in real time, and so on. These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

OCTOBER 17, 2023

Contact Center Data Analytics In today’s data-driven world, call centers generate vast amounts of data from every interaction. Data analytics is the compass guiding modern call centers through the complexities of customer interactions. What sets it apart is the ability to capture human-element data.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

NobelBiz

APRIL 18, 2023

In contact centers, hyper efficiency means streamlining processes and leveraging technology in such a way as to maximize output while minimizing costs, often with the aim of improving customer experience. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52

Qualtrics

NOVEMBER 21, 2019

They’ll begin pioneering a new field called “Analytics-Driven CX Design”. And secondly, they’ll start analyzing contact center and digital data side-by-side. As a result, we’ll begin to see an improvement in deployed digital agents, AI-driven chatbots and how contact center workflows are executed.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38