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The analytical insights help improve customer satisfaction and retention. Types of ContactCenter Dashboards Agent Performance Manager Customer Experience Operational Financial There are various types of dashboards to help businesses optimize contactcenterworkflow. It improves customer experiences.
They’ll begin pioneering a new field called “Analytics-Driven CX Design”. And secondly, they’ll start analyzing contactcenter and digital data side-by-side. As a result, we’ll begin to see an improvement in deployed digital agents, AI-driven chatbots and how contactcenterworkflows are executed.
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