InMoment XI

DECEMBER 13, 2024

Call Center Dashboard vs Contact Center Dashboard A call center dashboard tracks performance by focusing on phone-based interactions. On the other hand, a contact center dashboard covers multiple communication channels, including phone, SMS, email, chat, and social media. It improves customer experiences.

Call Center 195

Call Center Contact Center Social Media Effort Score 195

MiaRec

APRIL 25, 2023

As a Five9 customer, you may want Voice Analytics and Automated Quality Management (AQM) capabilities without changing your call recording platform. Integrating with MiaRec lets you use Voice Analytics to make the most of your Five9 call recording data. Luckily, MiaRec integrates with Five9’s VoiceStream platform.

Call Recording 52

Call Recording Analytics Contact Center Workflow Contact Center 52

NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? CSAT = (number of positive responses / the total number of responses) x 100.

Contact Center 52

Contact Center Call Center Management Gamification 52

Talkdesk

OCTOBER 24, 2017

Talkdesk is loaded with smart contact center tools that let you adapt to your customer needs in real time and improve customer relationships. This arsenal of smart contact center features is only valuable if you make use of them! But thanks to new technology, those reactive days are over.

Contact Center 40

Contact Center Company Contact Center Workflow Contact Center Software 40

AWS Machine Learning

SEPTEMBER 22, 2022

Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. Scenario 2: Real-time contact center analysis. A positive contact center experience is crucial in delivering a strong customer experience. Scenario 3: Monitoring social media for customer sentiment.

Social Media 98

Social Media Contact Center Hotels Analysis 98

NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. Data analytics is the compass guiding modern call centers through the complexities of customer interactions.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

They’ll begin pioneering a new field called “Analytics-Driven CX Design”. The continued rise of the new contact center. First, they’ll adapt contact center metrics that get managed. And secondly, they’ll start analyzing contact center and digital data side-by-side.

Customer Experience 38

Customer Experience Self Service Virtual Agent Contact Center 38