Analytics CRM Handbook 
Thematic
MARCH 20, 2025
Text analytics. What is text analytics ? And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale. Let’s talk about how AI text analytics can help your business. Let’s go!
Thematic
MARCH 30, 2025
That means gathering customer data from a range of sources—surveys, CRM systems, support tickets, social media, product usage, and more. Instead, you need unified data analytics to connect every touchpoint and every voice. That said, not all feedback analytics solutions are created equal.
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TechSee
JUNE 16, 2022
He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.
Thematic
MARCH 26, 2025
Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns. Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches.
Thematic
MARCH 18, 2025
Instead of manually sifting through thousands of comments, these platforms use AI and analytics to find trends and patterns—so you can act on what truly matters rather than just hitting anywhere or everywhere. Companies that are new to feedback analytics or that prefer structured, consultant-supported implementations.
Storyminers
JULY 6, 2020
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
Storyminers
JULY 6, 2020
His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.
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