Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community.

Report 94

Report Trends Customer Success Self Service 94

Lumoa

AUGUST 23, 2021

Just like receiving a text message on your phone, tone allows for interpretation but being able to see facial expressions and read body language can relay a sense of competency and trust among customers. These analytics are always going to be crucial starting points for any type of growth, pandemic or not. What does that mean?

Customer Experience 236

Customer Experience Social Media Video Customers 236

CX Journey

MAY 17, 2017

If they are, do they recall the objectives, the overall roadmap, the reason for the approach, etc.? Either way, it's likely that it's time to revisit your customer listening efforts to ensure they meet today's standards and requirements. Key metrics for your business may have changed.

Survey 159

Survey Feedback Social Media Roadmap 159

SmartKarrot

AUGUST 26, 2022

Adopting a data-driven perspective that considers data, analytics, customer insights, and the demands of the business. Provide subject matter expertise on tools and technology needed to evolve the customer experience. Build analytical infrastructure for insights into customer ARR and bookings performance.

Customer Success 19

Customer Success e-support Case Study Roadmap 19