Analytics Customer Connectedness Download 
Experience Matters
SEPTEMBER 16, 2014
We just published a Temkin Group report, Case Studies in Text Analytics. The research provides rich details about how five leading companies—American Express, ADP, Firstsource, Safelite AutoGlass, and Verizon—are using text analytics. Download report for $195. The bottom line: Learn how leaders are using text analytics.
Experience Matters
DECEMBER 16, 2014
The report includes a readiness checklist for companies to assess their current customer insights efforts. Download report for $195. Here’s an overview of the five customer insights trends: Download report for $195. The bottom line : It’s time to revamp your customer insights efforts.
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Experience Matters
NOVEMBER 11, 2014
Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.png file. Text Analytics Reshapes VoC Programs. The bottom line : Make sure to capitalize on the voice of your customers. The bottom line : Make sure to capitalize on the voice of your customers. I hope you enjoy it.
Experience Matters
DECEMBER 30, 2014
Download report for $195. Here are the results from companies that completed Temkin Group’s CX Metrics Assessment: Download report for $195. Assessments Benchmarks Customer Connectedness Customer experience Temkin Group Research Trends analytics text analytics'
Experience Matters
OCTOBER 21, 2014
Download report for $495. Here are the NPS scores across 20 industries: Download report for $495. If you want to know what data is included in this report and dataset, download this sample Excel dataset file. Here’s a list of companies included in this study (.pdf). includes report plus dataset in Excel).
Experience Matters
OCTOBER 15, 2014
While companies today are investing more money into most VoC solutions, spending on text analytics and predictive analytics has increased the most dramatically over the past year. Looking ahead, companies plan on focusing less on multiple-choice surveys and more on interaction history and predictive analytics.
Experience Matters
NOVEMBER 24, 2015
However, to improve their CX, B2Bs must master Temkin Group’s four customer experience core competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness. Download report for $195.
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