Clarabridge

JANUARY 17, 2017

Use them for all the good you can, and then go beyond the analytics to show empathy and build relationships. Understanding customers helps you stay leaps and bounds ahead of the competition. Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences.

Analytics 40

Analytics Wireless Customer Experience Professionals Feedback 40

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Clarabridge

JANUARY 31, 2017

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. Her mission is “To Create Fewer Ruined Days for Customers.”

Customer Journeys 45

Customer Journeys Wireless Customer Experience Professionals Feedback 45

Clarabridge

JANUARY 31, 2017

By looking at your journey maps, analytics and feedback metrics with a fresh eye towards understanding why customers leave you and not just why they stay, you’ll see patterns and specific places in the journey that seem to have a bigger exit door than others. Her mission is “To Create Fewer Ruined Days for Customers.”

Customer Journeys 40

Customer Journeys Wireless Customer Experience Professionals Analytics 40

Clarabridge

JANUARY 24, 2017

Jeannie Walters has spent nearly 20 years evaluating and improving customer experiences. She’s passionate about making the everyday interactions we all have as customers better and writes, speaks, studies and trains on customer experience issues around the world.

Customer Journeys 40

Customer Journeys Effort Score Wireless Customer Experience Professionals 40

Pointillist

OCTOBER 22, 2018

The most impactful uses of artificial intelligence help you to better understand the different types of customer data gathered and make better sense of it. Use AI-based Text Analytics to Analyze Customer Feedback. Text analytics adds context and color to the information you receive through your customer experience metrics.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40