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Social Listening Tools to Understand Customers & Improve Experiences

InMoment XI

Tracking these conversations with a social listening tool helps improve marketing efforts. What to Look For in A Social Listening Tool? From brand mentions to product discussions, you gain insight into customer sentiment to help make informed decisions. A robust social listening tool should help you answer these questions.

Tools 195
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Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

CX goes beyond transactional efficiency; it encompasses empathy, responsiveness, and a commitment to solving customer problems proactively. Delivering tools, features, and functionalities that not only address customer needs but also foster the most critical factor for success in today’s SaaS and cloud solutions: adoption.

B2B 371
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Contact Center Automation: Reduce Agent Burnout and Boost Customer Satisfaction

InMoment XI

As a result, agents can focus on strengthening customer relationships with a personalized and empathetic approach. Automation empowers businesses to boost operational efficiency, enhance customer satisfaction , and reduce costs. Automation reduces repetitive tasks, allowing agents to focus on complex customer queries.

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Why A Customer Engagement Platform Is Crucial for Business Success

InMoment XI

This can be done by using a customer engagement platform. What is a Customer Engagement Platform? A customer engagement platform is a tool that allows businesses to interact with customers on different platforms, all in one place. With the InMoment XI Platform, you can handle all your customer data in one place.

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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leadership needs to clearly communicate why customer experience is vital and continuously reinforce that message. Storytelling is a powerful tool here sharing real customer stories, both successes and failures, can help employees emotionally connect to the impact they have on customers.

B2B 314
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How Customer Experience Automation Can Improve Business Performance

InMoment XI

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? What is Customer Experience Automation? Customer experience automation refers to automating interactions or touchpoints throughout the customer journey.

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Customer Experience in Banking: A Guide to Improve Trust & Satisfaction

InMoment XI

Machine learning algorithms, for example, can learn from individual customer behaviors. Moreover, by handling repetitive analytical tasks, AI systems allow human agents to invest more of their time and energy into forging strong customer relationships by resolving more complex issues.

Banking 195