InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

Analytics 195

Analytics Effort Score Social Media Innovation 195

InMoment XI

NOVEMBER 12, 2024

This tool includes monitoring, scheduling, and analytics capabilities that allows brands to track keywords, hashtags, and brand mentions across multiple platforms in real time. Its analytics dashboard also allows users to gauge engagement, sentiment, and campaign performance.

Social Media 360

Social Media Analysis Metrics Analytics 360

Brandwatch CX

JULY 6, 2022

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. But if you’re looking for a free Twitter analytics tool that can do more, this list will come in handy. That being said, let’s take a look at some of the best free Twitter analytics tools currently available.

Analytics 140

Analytics Tools Analysis Travel 140

InMoment XI

OCTOBER 19, 2023

Chatbots, virtual assistants, and AI-driven analytics are some of the advanced features offered by these solutions. Text analytics : Whether it’s a call transcript, an online chat, or social media interaction, having text analytics capabilities is crucial in a successful contact center solution.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

CloudCherry

AUGUST 13, 2019

Instead, you need to use predictive analytics to clarify expected returns before you take every step—and to ensure you have clean data to power your CX metrics program. Know the Difference Between Descriptive and Predictive Analytics. So what is predictive analytics? But predictive analytics focus on the future.

Data 218

Data Net Promoter Score Effort Score Analytics 218

MiaRec

MARCH 30, 2024

CX Today | MiaRec CX Today’s Charlie Mitchell introduces a demo of how GenAI is augmenting conversational intelligence solutions. He then speaks to John Ortiz, Technology Sales Manager at MiaRec , who put the demo together, to go through some of the video’s key talking points.

Analytics 105

Analytics Contact Center Video Customer Satisfaction 105

CloudCherry

MARCH 28, 2019

Most companies today are pretty good at collecting descriptive analytics – data that describes the current state of your experience. But as Bruce Temkin describes in his webinar with CloudCherry, “to successfully implement a transformational CX program, firms need to move from descriptive analytics to prescriptive analytics.”.

Customer Journeys 231

Customer Journeys CEM NPS ROI 231

eglobalis

SEPTEMBER 16, 2024

Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience. However, using CRM systems and customer analytics, businesses can track customer behavior and tailor interactions to their specific needs.

B2B 297

B2B Strategy Customer Experience Customer Journeys 297

InMoment XI

NOVEMBER 21, 2024

Importance of Customer Analytics Customer analytics provides a blueprint for delivering exceptional customer service. Businesses are set to revolutionize how they gather and respond to customer feedback, shifting from traditional surveys to AI-driven VoC analytics. Leverage Advanced Analytics Tools. Collect Customer Data.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

InMoment XI

DECEMBER 10, 2024

A churn prediction tool like InMoment simplifies this process by leveraging analytics to highlight these at-risk profiles and segments. Leverage analytics to understand their pain points and goals. Its advanced text analytics and AI Journey Insights help identify churn drivers and hidden pain points to improve retention rates.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Uniphore

JULY 10, 2021

Live Demo Featuring 10 Ways to Simplify Agent Onboarding With AI & RPA. As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media.

Call Center 223

Call Center Contact Center How To Case Study 223

InMoment XI

NOVEMBER 18, 2024

Here are some key methods for analyzing customer behavior: Quantitative research Quantitative data analysis Predictive analytics Customer journey mapping Cohort analysis Qualitative Research Qualitative research and analysis involve asking open-ended questions to encourage customers to share their thoughts in their own words.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

AUGUST 13, 2024

Conversation Analytics Conversational analytics allows businesses to pull insights from conversations with customers. Unlike basic transcription or keyword tracking, conversational analytics goes deeper by analyzing the context, sentiment, and flow of these interactions.

Software 195

Software Social Media Analytics Return on Investment 195

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

InMoment XI

APRIL 6, 2022

Once she has her two favorites, she then uses the companies’ software demos and pricing packages to consider each one. There are many ways to go about understanding your customers: analytic research, informal qualitative research, carefully crafted personas, and more.

Customer Journeys 387

Customer Journeys Touchpoint Customers Loyalty 387

InMoment XI

DECEMBER 17, 2024

What Youll Discover in Our Guide: Holistic Interaction Analysis Immediate, Actionable Insights Deep Dive Analytical Tools Thank you Your download will begin shortly. These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms. Download Now Exit this form 3.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

SEPTEMBER 17, 2024

Comparing Final Options Once they have their two favorites, they use the companies’ software demos and pricing packages to consider each one. Utilize Data and Analytics Customer journey analytics are important to gain insight into how customers interact with your organization. What Is Customer Journey Analytics?

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195

InMoment XI

MAY 10, 2024

5: Personalisation is Paramount In the era of predictive analytics and personalisation, AI emerges as the cornerstone of CX excellence. Learn how you can elevate your CX strategy by scheduling a demo or speak to an expert on any of these topics by contacting us at voc@inmoment.com.

Social Media 195

Social Media Analysis Chatbots Analytics 195

Calabrio

MAY 6, 2019

Watch a demo of our new version of Calabrio ONE and see how we’re using embedded analytics and an intuitive new UI to help organizations enhance their customer experience intelligence.

Contact Center 193

Contact Center Social Media Conference Analytics 193

Vonage

FEBRUARY 26, 2019

You and your customers get the advantage of truly personalized conversations—regardless of location, device or channel—and you can use Einstein AI analytics to optimize all your CRM, across all channels. You can see how it all works on March 7th, during a live 30-minute demo.

Omni-Channel 206

Omni-Channel Contact Center Chatbots CRM 206

ECXO

JULY 22, 2024

Interactive Tutorials: Video tutorials and interactive demos effectively highlight the product’s value proposition. Strategies to boost adoption include: Interactive Demos and Documentation: Providing detailed documentation and hands-on training sessions. Strategies include: Analytics Tools: Tracking key metrics to gain insights.

B2B 201

B2B Customer Experience Self Service e-support 201

InMoment XI

JULY 25, 2024

Ensure your contact center is equipped with the latest technology, including cloud-based contact center software, CRM systems, and AI-powered tools such as predictive customer analytics. Your contact center experience software must be equipped with predictive analytics, speech analytics, text analytics, and other analysis techniques.

Contact Center 195

Contact Center Contact Center Software Self Service Analytics 195

InMoment XI

OCTOBER 22, 2024

Use Data : Use analytics tools to track patient sentiment and monitor trends in your reviews. Analytics & Reporting : Software that provides insights into review trends, patient sentiment, and overall performance can help you adjust your strategy accordingly. Get started today with a reputation demo.

Management 221

Management Social Media Healthcare Software 221

InMoment XI

JULY 26, 2024

Analytics and Reporting: A good service should provide detailed analytics and reports on your online reputation. To make sense of all your reviews and mentions, our detailed analytics provide in-depth reports. Advanced Packages: Offer comprehensive monitoring, detailed analytics, and enhanced SEO capabilities.

Brands 195

Brands Management Social Media Competitive Advantage 195

CloudCherry

AUGUST 19, 2019

According a recent report by a big data firm, plenty of organizations are prioritizing data analytics, but most organizations are facing problems not only in gathering and harvesting this information, but also in drawing value from it—and 68% of organizations said their data analytics efforts were hampered by data siloing.

Customer Centricity 218

Customer Centricity Culture Data Insurance 218

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Get the Report Why is Text Mining Important?

Social Media 195

Social Media Analysis Analytics Trends 195

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Another customer reaches out to your sales team to get a demo. If you want to improve customer satisfaction, focusing on a platform that offers great personalization and real-time analytics might be best.

Customer Experience 195

Customer Experience Customer Journeys NPS Analytics 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Predictive analytics helps in anticipating customer needs and adapting strategies in real-time.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Predictive analytics helps in anticipating customer needs and adapting strategies in real-time.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JANUARY 12, 2024

Analytics and Reporting: Conversation intelligence platforms can aid in contact center analytics and reporting features that summarize key metrics, trends, and insights derived from the analyzed conversations. Schedule a demo to learn more today!

e-support 195

e-support Healthcare Multi-Channel Call Center 195

InMoment XI

NOVEMBER 22, 2024

InMoment offers text analytics solutions to let you capture customer intent from their feedback. The right tool is easy to use, scalable, and rich in analytical capabilities. Real-Time Analytics and Reporting: Immediate insights into user feedback are crucial for making quick decisions. Sources Zendesk. Accessed 11/20/2024.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

DECEMBER 5, 2024

Beyond collecting feedback, you can use InMoment’s AI-enabled analytics to better understand member sentiment and behavior. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. References The Financial Brand.

Management 195

Management Social Media Financial ROI 195

CloudCherry

FEBRUARY 20, 2019

Predictive analytics takes the impact analysis and tangible ROI calculations to tell you exactly what actions will have the biggest, quantifiable impact on your CX. Identify where a new platform might provide that extra boost you’re looking for, and give us a call for a demo of CloudCherry. Get a free demo.

Strategy 273

Strategy CEM Analysis Self Service 273

InMoment XI

NOVEMBER 6, 2024

Text analytics can cluster feedback into topics, providing an overview of common areas customers mention. That’s where InMoment’s text analytics solutions come in. Our text analytics models identify 54% more topics , enabling your team to discover improvement opportunities with remarkable scale and precision.

Survey 195

Survey Feedback Analysis ROI 195

GetFeedback

MARCH 23, 2019

You’ll need to assess what type of surveys you want to send, which tools are robust enough to meet your needs, as well as what analytics are provided. Analytics provided for NPS surveys. Some survey tools will allow you to have a free trial, while others will have a longer sales process where you’ll get a demo.

Tools 223

Tools Survey Software Comparison 223

InMoment XI

OCTOBER 23, 2024

Moreover, by handling repetitive analytical tasks, AI systems allow human agents to invest more of their time and energy into forging strong customer relationships by resolving more complex issues. For instance, First National Bank partnered with InMoment to better analyze data across all touchpoints using a custom text analytics model.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 195

Analysis Software Self Service Social Media 195