InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. What is Customer Experience Analytics?

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

InMoment XI

DECEMBER 10, 2024

A churn prediction tool like InMoment simplifies this process by leveraging analytics to highlight these at-risk profiles and segments. Leverage analytics to understand their pain points and goals. Its advanced text analytics and AI Journey Insights help identify churn drivers and hidden pain points to improve retention rates.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

NOVEMBER 18, 2024

Here are some key methods for analyzing customer behavior: Quantitative research Quantitative data analysis Predictive analytics Customer journey mapping Cohort analysis Qualitative Research Qualitative research and analysis involve asking open-ended questions to encourage customers to share their thoughts in their own words.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

OCTOBER 22, 2024

Use Data : Use analytics tools to track patient sentiment and monitor trends in your reviews. Analytics & Reporting : Software that provides insights into review trends, patient sentiment, and overall performance can help you adjust your strategy accordingly. Get started today with a reputation demo.

Management 221

Management Social Media Healthcare Software 221

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What is Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

InMoment XI

JANUARY 19, 2024

Successful businesses utilize prescriptive analytics to aid in data-driven decisions that will improve their bottom line. Your business can use analytics to drive success and improve customer experiences. What is Prescriptive Analytics? What is the Primary Goal of Prescriptive Analytics?

Analytics 195

Analytics Course Retail Resources 195

InMoment XI

DECEMBER 17, 2024

What Youll Discover in Our Guide: Holistic Interaction Analysis Immediate, Actionable Insights Deep Dive Analytical Tools Thank you Your download will begin shortly. These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms. Download Now Exit this form 3.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Thematic

MARCH 2, 2025

That’s where Thematic text analytics comes in. With 70% of companies expected to adopt NLP for sentiment analysis by 2025, the future of customer feedback lies in advanced text analytics—and Thematic is leading the way. Sign up for a demo of Thematic today and try it out with your own data.

Analytics 62

Analytics Social Media Net Promoter Score Effort Score 62

InMoment XI

JUNE 24, 2024

With the increased adoption of AI in business across all industries, there has also been a rise in text mining and analytics. For text analytics, it assesses vendors based on a detailed set of criteria to provide a comparative analysis. Get the Report What is the Difference Between Gartner and Forrester?

Analytics 195

Analytics How To Roadmap Knowledge Base 195

InMoment XI

OCTOBER 23, 2024

Moreover, by handling repetitive analytical tasks, AI systems allow human agents to invest more of their time and energy into forging strong customer relationships by resolving more complex issues. For instance, First National Bank partnered with InMoment to better analyze data across all touchpoints using a custom text analytics model.

Banking 195

Banking Customer Experience Effort Score Financial 195

Thematic

JANUARY 16, 2025

If you just finished reading our “ How text analytics works ” article, then you know the basics, and are ready to find out the answer to the next big question: how exactly can text analytics help your business? Demand for text analytics is growing fast, and businesses using it are already seeing big benefits.

Analytics 62

Analytics Social Media Analysis Travel 62

InMoment XI

NOVEMBER 22, 2024

InMoment offers text analytics solutions to let you capture customer intent from their feedback. The right tool is easy to use, scalable, and rich in analytical capabilities. Real-Time Analytics and Reporting: Immediate insights into user feedback are crucial for making quick decisions. Sources Zendesk. Accessed 11/20/2024.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

SurveySensum

MARCH 5, 2025

Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. What is Call Center Text Analytics? Why is Call Center Text Analytics important? How Does Contact Center Text Analytics Software Work?

Call Center 52

Call Center Analytics Contact Center Analysis 52

Thematic

FEBRUARY 3, 2025

Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. If you’re still wondering how text analytics can help businesses, here are 10 impactful text analytics applications today. That’s where text analytics tools come in.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

InMoment XI

DECEMBER 5, 2024

Beyond collecting feedback, you can use InMoment’s AI-enabled analytics to better understand member sentiment and behavior. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. References The Financial Brand.

Management 195

Management Social Media Financial Banking 195

Thematic

JANUARY 28, 2025

Maybe you’ve heard about tools like text analytics but aren’t sure how they work or where to start. This beginner’s guide will walk you through how text analytics works , from gathering raw feedback to uncovering the trends that drive smarter decisions. Your text analytics tool will have to clean it.

Analytics 62

Analytics Analysis Social Media Effort Score 62

Thematic

FEBRUARY 24, 2025

You’re likely searching for the best partner in text analytics to help you unlock the full potential of your data. Thematic is a powerful text analytics tool designed to turn unstructured feedback into meaningful insights. Thematic’s flexible text analytics method can handle diverse data across industries.

Analytics 62

Analytics Analysis Feedback Customer Satisfaction 62

Thematic

JANUARY 27, 2025

If you've read our article on the benefits of text analytics , then you already have an idea of how businesses use this powerful tool to uncover patterns and insights from unstructured data. Definition and Scope of Text Analytics Let’s start with what text analytics is. But what about sentiment analysis?

Analysis 62

Analysis Analytics Banking Case Study 62

InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. See what InMoment can do for you by scheduling a demo today! References Statista. Accessed 10/11/2024. Mckinsey & Company.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

JANUARY 27, 2025

AI-Driven Text Analytics and Conversational Analytics offer businesses a way to surface deeper insights from customer interactions. Even if just 2% of interactions reveal an opportunity to cross-sell or up-sell, thats more than 100,000 opportunities to grow those customer relationships. And it doesnt stop there.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

InMoment XI

NOVEMBER 7, 2024

Advanced analytics features, like sentiment analysis and feedback segmentation, allow brands to uncover deep insights and make impactful, real-time improvements. With powerful analytics, real-time data integration, and content customization options, Adobe is ideal for brands leveraging data to drive engagement. References Salesforce.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

ECXO

FEBRUARY 3, 2025

Example: A prospective customer requests a demo of your service. The reactive team takes several days to respond, by which time the competitor has already provided a demo and a proposal. Use the right tools: Invest in CRMs, automation platforms, and analytics to streamline your process.

Sales 247

Sales Customer Experience e-support Examples 247

SurveySensum

OCTOBER 29, 2024

That’s where contact center analytics comes into play. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. What is Contact Center Analytics? However, what are the benefits of contact center analytics? Let’s find out!

Contact Center 52

Contact Center Analytics Self Service Average Handle Time 52

Calabrio

MARCH 5, 2025

Analytics Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 Share Call Quality Monitoring: Best Practices and Tech for More Effective QA in 2025 What area do you see as the biggest opportunity for growth in your contact center? Happy customers are more likely to become repeat customers and brand advocates.

Contact Center 130

Contact Center Call Center Average Handle Time Customer Satisfaction 130

SurveySensum

OCTOBER 17, 2024

73% of consumers across the globe expect companies to understand their unique expectations and needs — Customer Feedback Analytics is the key to it! This is where customer feedback analytics solutions come in. Customer feedback analytics is the process of gathering, analyzing, and interpreting customer feedback.

Analytics 52

Analytics Feedback Social Media Self Service 52

InMoment XI

OCTOBER 29, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. With the award-winning InMoment AI, you can then capture analytical insights from the feedback. How Do You Measure Customer Loyalty Analytics?

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Calabrio

MARCH 5, 2025

Analytics First Response Time (FRT): How to Measure and Improve Share What is first response time (FRT)? Optimizing resource allocation via predictive analytics: By analyzing historical data and patterns, AI predicts when call volumes will likely peak and allocate resources accordingly. Request a demo now.

Measurement 100

Measurement How To Self Service Contact Center 100

Thematic

JANUARY 29, 2025

And that’s where text analytics comes in. 💡 Pro Tip: Modern text analytics applications can automate the categorization process, making it faster and more accurate. R eal-time text analytics makes that possible. Did you know 61% of customers expect personalized service ? That’s huge!

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Thematic

FEBRUARY 2, 2025

In 2023, the global text analytics market was valued at $15.54   Text analytics is the key. You’re probably here because you already know your business can benefit from text analytics but are overwhelmed about how to choose text analytics tools to match your business. billion, with projections to grow to $52.21

Analytics 62

Analytics Tools Case Study How To 62

Brandwatch CX

JULY 6, 2022

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. But if you’re looking for a free Twitter analytics tool that can do more, this list will come in handy. That being said, let’s take a look at some of the best free Twitter analytics tools currently available.

Analytics 140

Analytics Tools Analysis Travel 140

ECXO

MARCH 6, 2025

B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. Advanced analytics and machine learning are opening new possibilities in CX transformation. Invest in analytics and data infrastructure as well. Since every company is different.

B2B 330

B2B Customer Journeys How To Effort Score 330

SurveySensum

FEBRUARY 24, 2025

First, What is Text Analytics? Lets discuss the key differences and applications of sentiment analysis vs text analytics. Both text analysis and sentiment analysis involve different types of analytical methods, each serving specific objectives. But whats the difference between the two? Arent they basically the same thing?

Analysis 52

Analysis Analytics Social Media Trends 52

AWS Machine Learning

MARCH 19, 2025

Implementation details and demo setup in an AWS account As a prerequisite, we need to make sure that we are working in an AWS Region with Amazon Bedrock support for the foundation model (here, we use Anthropics Claude 3.5 For this demo setup, we describe the manual steps taken in the AWS console.

Automotive 108

Automotive Examples Resources Analytics 108

eglobalis

SEPTEMBER 16, 2024

Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience. However, using CRM systems and customer analytics, businesses can track customer behavior and tailor interactions to their specific needs.

B2B 361

B2B Strategy Customer Experience Customer Journeys 361

BirdEye

FEBRUARY 24, 2025

Google My Business analytics gives you a behind-the-scenes look at how potential customers discover and engage with your business listing on Google. With the right analytics, you can turn profile views into actions like phone calls, direction requests, and website visits, driving real business growth.

Analytics 52

Analytics Metrics Tips Report 52

InMoment XI

DECEMBER 3, 2024

Therefore, a CX maturity model encourages an omnichannel, analytical approach. Schedule a demo today to see how InMoment can guide you toward higher stages of customer experience maturity! Advanced customer experience programs ingest more experience data for insights than their less mature counterparts. References Zendesk.

Customer Experience 195

Customer Experience Customer Journeys Competitive Advantage Customer Centricity 195