Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

MARCH 13, 2025

Retention-First Approach: Leverage loyalty programs, exclusive perks, and gamification strategies to encourage repeat engagement and long-term retention. AI-Powered Predictive Analytics: Identify high-value bettors early and use data-driven models to optimize retention efforts before churn happens.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Optimove

MARCH 3, 2025

By leveraging data analytics, iGaming operators can gain valuable insights into each player’s activity, how often they play, what games they prefer, what day of the week, and their overall spending habits. For more insights on how to boost player retention, contact us to request a demo.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

DECEMBER 3, 2024

Operators who have implemented robust in-play betting strategies, such as dynamic odds adjustment, live game analytics, and live stream integration, have seen significant increases in engagement during live events, with customers spending more time on their platforms. For more insights, contact us to Request a Demo.

Sports 52

Sports Gamification How To Tips 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Optimove

SEPTEMBER 22, 2024

Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement. LeanConvert: Delivers end-to-end personalization and analytics, driving ROI in player acquisition and retention.

CRM 59

CRM Gamification ROI Loyalty 59

UJET

NOVEMBER 3, 2020

Using a combination of natural language processing and real-time analytics, Agent Assist empowers human agents with continuous support during their calls and chats. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

CX Journey

NOVEMBER 12, 2015

I felt challenged to use personal stories more, and service tales are a great way for us insight professionals to bring to life research or analytics findings through the eyes of one customer. So, it makes sense to think about gamification here. Later we had time to learn about " Lego Serious Play."

Exercises 80

Exercises Gamification Airlines Customer Insights 80

UJET

NOVEMBER 3, 2020

Using a combination of natural language processing and real-time analytics, Agent Assist empowers human agents with continuous support during their calls and chats. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

Playvox

APRIL 25, 2023

Here are some ideas: Incorporate gamification into your agent training and professional development program. Leverage analytics to measure success and effectiveness against key contact center KPIs. Ask for immediate feedback to gauge satisfaction via an online survey or a 1:1 call or chat. Document the feedback.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

SurveySparrow

FEBRUARY 22, 2024

Analytics and Reporting: Gaining Insights into Customer Behavior We learned about the importance of personalization, and for that, you need to analyze the customer data. That’s where analytics and reporting features come into play. Advanced Analytics and Reporting SurveySparrow offers robust analytics and reporting capabilities.

Customer Retention 52

Customer Retention Software Gamification e-support 52

BirdEye

JUNE 15, 2023

With analytics and tracking capabilities, you can monitor and analyze the program’s performance, measuring click rates and opt-ins from your efforts. Gamification Use gamification elements, like a leaderboard or badges, to encourage customers to refer more friends.

Sales 98

Sales Social Media Gamification Brands 98

BirdEye

NOVEMBER 20, 2023

Valuable analytics: The software should provide data on how your referral program is performing. Watch the Free Demo Now. See Pricing FREE DEMO Top 20 referral marketing software tools you must know about Looking for the best referral marketing software tools for your business? Look no further.

Software 64

Software Marketing Multi-Channel e-support 64

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5) Compatibility with CRM systems, email platforms, and other essential tools is crucial.

B2B 52

B2B Tools Feedback Comparison 52

BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. See Pricing FREE DEMO 23. Share how-tos and tutorials Improve customer experience by leveraging the Instagram Story space to demo your products, and upload website walkthroughs, how-to videos, tutorials, and other informational content.

Social Media 109

Social Media Video Guidelines Sales 109

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!, Address all challenges that come up — for customers and agents. Be clear about how to succeed.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

CustomerSuccessBox

MAY 11, 2021

SalesScreen combines gamification with data visualization to keep modern sales teams motivated and engaged. During the discovery call and demo itself, SalesScreen had stated they were facing challenges with onboarding churn and managing growing accounts. Book a demo today. And as per the Harvard Business School report.

Gamification 52

Gamification Touchpoint CRM Customer Success 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Win the Customer

FEBRUARY 3, 2016

AskNicely provides customer feedback software based on the Net Promoter Score (NPS) analytic framework. Dashboard analytics features: Net promoter score. Comprehensive video demo. Gamification’ facility to boost the productivity of support teams through motivation and awards. Downloadable reports. Monthly trend analysis.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Self Service 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Beware the trap of tight layouts and bottlenecks.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

MARCH 12, 2023

By using AI-enabled text analytics, contact centers can quickly identify and resolve customer issues, leading to increased efficiency and improved customer satisfaction. Request a demo or free trial today to see how our solutions can help you achieve your goals.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

SurveySparrow

DECEMBER 15, 2021

Breadwinner also offers a free trial and demo. Tableau – Analytics. Tableau is a sophisticated analytics software that helps you visualize your data in real-time. Boost content engagement with learning plans, gamification, leaderboards, and badges. Get support for multiple currencies and accounts. Key Features.

Gamification 52

Gamification CRM Training Financial 52

SurveySensum

NOVEMBER 10, 2023

Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior. The Text Analytics software enables users to get actionable insights from open-ended feedback. It provides analytics tools that gather important business metrics and track progress. per month.

User Experience 52

User Experience Tools Feedback Analysis 52

SurveySensum

OCTOBER 17, 2023

Look for a tool that provides robust data analytics and insights. Check whether the tool provides free trials and demos. Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns.

Feedback 52

Feedback Tools Management Knowledge Base 52

inQuba

MARCH 22, 2023

5/ Gamification NPS is easily gamed , especially when it’s made the most important thing and linked to KPIs. Analytics will provide a view of outcomes against control groups, and across segments. Businesses can fall into the trap of only surveying their most satisfied customers (or friends and relatives!)

Net Promoter Score 52

Net Promoter Score Omni-Channel NPS Effort Score 52

SurveySparrow

JANUARY 2, 2023

As the name suggests, Birdeye focuses on a bird’s eye view of the customer experience, and provides solutions, like ticketing, chat, customizable surveys, analytics, and other useful services for it. Advanced analytics to find relevant patterns that make a difference. You got to schedule a call or a demo to know it exactly. #8

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

SurveySparrow

JANUARY 2, 2023

As the name suggests, Birdeye focuses on a bird’s eye view of the customer experience, and provides solutions, like ticketing, chat, customizable surveys, analytics, and other useful services for it. Advanced analytics to find relevant patterns that make a difference. You got to schedule a call or a demo to know it exactly. #8

Multi-Channel 52

Multi-Channel Chatbots CRM Omni-Channel 52

Qualtrics

FEBRUARY 5, 2019

With the right survey platform , you can also apply powerful analytical tools to find common themes and trends within the data, even unstructured data such as open text responses. Gamification is a growing trend within many of the world’s leading companies. Identify your creatives and support them. Gamify the creative process.

Culture 39

Culture Innovation How To Gamification 39

SurveySparrow

NOVEMBER 19, 2021

For example, their core CRM platform, Customer 360, uses digital workflows and apps to bring together sales teams, service teams, marketing, commerce, IT, and analytics. Website visits, email opens, live tickets or demo form fills – the ActiveCampaign app automatically syncs this data into Zendesk. Pricing : Free.

CRM 52

CRM Social Media Gamification Software 52

SurveySensum

SEPTEMBER 5, 2023

Use In-App Analytics: Set up in-app analytics tools in your SaaS product to see your product performance, your user behavior, preferences, and how much they spend their time on your app. Learn Their Goals: Understand customer’s goals and objectives that they want to achieve with your product. By gamification.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Download our eBook Overlooked KPIs That Make a Difference in Your Contact Center and schedule a demo of Playvox’s robust workforce management solution. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

SmartKarrot

SEPTEMBER 15, 2020

Widget Training Tools Use of Analytics Live Free Demos Aim for Milestones Feedback Options. Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. Use of Analytics. Free Live Demos. What is customer onboarding? . Find out here.

Software 10

Software Gamification Analytics Training 10

Gainsight

JUNE 28, 2022

Upsell and/or expansion – Based on user feedback and analytics, you will want to identify when users are bumping up against the limits of their current subscription. The content could be anything—demos, webinars, docs, videos, gifs—but the key to success is timing and placement. Schedule a demo today. .

Metrics 52

Metrics Customer Journeys Video Social Media 52