BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

InMoment XI

OCTOBER 10, 2024

Depending on the size of your social media management team, you may only be able to manage a certain number of accounts, so it is important to know which social channels to prioritize. Leverage Social Media Analytics Successful social media management can be achieved by regularly reviewing your social media analytics.

Social Media 195

Social Media Management Tips Multi-Channel 195

InMoment XI

OCTOBER 30, 2024

Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left. Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

SurveySensum

DECEMBER 11, 2023

This highlights a significant trend – customers aren’t sticking to a single device or channel to make a purchase. This fluid movement across different channels emphasizes the importance of an integrated and cohesive omnichannel strategy for brands, ensuring they meet customers wherever they are in their shopping journey.

Omni-Channel 52

Omni-Channel Analytics Social Media Multi-Channel 52

SurveySensum

NOVEMBER 7, 2024

SurveySensum vs. Qualaroo Features SurveySensum Qualaroo Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Analysis 52

Analysis Feedback Multi-Channel Analytics 52

BirdEye

AUGUST 21, 2024

A unified retail marketing software allows multi-location businesses to centralize their marketing operations and gain a comprehensive view of customer experience management. Knowing whom to target and which channels to bank on gives your retail business a definite edge over your competitors.

Retail 59

Retail Sales Multi-Channel Marketing 59

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Optimove

NOVEMBER 4, 2024

Position-less marketers are the adaptable, multi-skilled leaders of modern marketing. Collaboration : They leverage cross-functional teams, working across channels and departments to create cohesive campaigns. This outdated approach can prevent teams from providing cohesive, cross-channel experiences. There is a better way.

Marketing 59

Marketing Multi-Channel CRM Customer Centricity 59

Uniphore

JANUARY 4, 2022

Speech Analytics. Get a Demo. Get a Demo. Analyze Analytics and insights from 100% of interactions across all channels. Ritesh has worked across a wide range of businesses including startup, growth, and multi-billion-dollar enterprises. White Papers. Infographics. Conversational AI. Emotion AI. Our Mission.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

BirdEye

SEPTEMBER 30, 2024

Marketers live on Facebook and Instagram dashboards every day—these are the two most critical channels for any business campaign. That is why the platform has integrated all these crucial channels into one dashboard—the Meta Business Suite. Add Whatsapp for text messages, and Meta becomes the marketer’s world. Click “Next”.

Social Media 52

Social Media Multi-Channel Advertising Tools 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. If you’re reading this blog post, you are probably one of them.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

SurveySensum

SEPTEMBER 30, 2024

SurveySensum vs. LitmusWorld Features SurveySensum LitmusWorld Survey Creation DIY Capabilities Real-time Analytics Customization Unlimited Users Survey Logic CX Consultation Affordable Price Advanced Text Analytics Ad-hoc Research on the same platform Journey-based surveys Unlimited Touchpoints Real-time ticketing system 1.

Feedback 52

Feedback Multi-Channel Touchpoint Social Media 52

Optimove

JULY 8, 2024

This innovative approach leverages advanced analytics and AI to understand player behaviors and preferences, ensuring that every interaction is contextually relevant and engaging. Multi-Channel Integration: AI-orchestrated gamification enables seamless integration of gamification across multiple channels.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

BirdEye

AUGUST 6, 2024

Overview of Birdeye and Chatmeter About Birdeye Birdeye is the leading AI-powered reputation and social media management platform for multi-location businesses. About Chatmeter Chatmeter is a multi-location intelligence platform that offers a range of features for businesses. Reputation management : Offers real-time customer insights.

Comparison 59

Comparison Multi-Channel Management Social Media 59

BirdEye

SEPTEMBER 20, 2024

With advanced analytics and automation, AI helps businesses simplify operations, better understand customer feedback, and respond effectively across different regions. Watch the free demo now. Watch our free demo to learn more. AI adoption is skyrocketing, with 72% of organizations now using AI, up from 50% last year.

Innovation 105

Innovation Social Media Multi-Channel Metrics 105

InMoment XI

SEPTEMBER 16, 2024

Therefore, email remains one of the most reliable channels for organizations to gather customer feedback. Organize and respond to feedback The first step to effective feedback management is organizing the patient feedback coming from various channels. Schedule a demo today to see how you can get started!

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

Optimove

JUNE 24, 2019

Its multi-channel campaign automation also helps us ensure that players are aware of everything we can offer them.”. Optimove gives us a powerful back-end customer data warehouse with customer modeling based on predictive analytics and large-scale messaging automation. The post Request Demo Survey appeared first on Optimove.

Survey 40

Survey CRM Multi-Channel Customer Retention 40

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Optimove

JULY 8, 2024

This innovative approach leverages advanced analytics and AI to understand player behaviors and preferences, ensuring that every interaction is contextually relevant and engaging. Multi-Channel Integration: AI-journey orchestration enables seamless integration of gamification across multiple channels.

Gamification 59

Gamification Multi-Channel Sports CRM 59

SurveySensum

JULY 2, 2024

Multi-channel feedback Customers today interact with businesses through multiple channels such as email, social media, phone, chat, and in-person interactions. Due to the above reasons, customer feedback tools today have become necessary to offer multi-channel feedback collection. Yes Yes Starts at $99/month 4.6

Comparison 52

Comparison Tools Feedback Multi-Channel 52

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. API integrations allow dripping across multiple channels like email, SMS, or web ads. Watch the Free Demo Now. Today’s marketers understand this well. Drive more revenue.

Marketing 111

Marketing How To Multi-Channel Tips 111

BirdEye

JUNE 28, 2024

A Pinterest business account can help you maximize your reach with the latest content formats and cutting-edge analytics. This blog post covers the process of creating a Pinterest business account and how multi-location businesses can leverage it for the best results. It offers features unavailable in a personal account.

Social Media 52

Social Media Multi-Channel How To Analytics 52

BirdEye

SEPTEMBER 9, 2024

A well-crafted YouTube channel can help your business improve brand awareness, reach a larger audience, and generate higher traffic to your website. Your team must know how to promote your YouTube channel to truly harness the power of the platform. That is why we have put together a complete guide to promoting your YouTube channel.

Tips 105

Tips Social Media Multi-Channel Video 105

BirdEye

OCTOBER 14, 2024

Every multi-location business strives for consistency in customer experience and service quality. For multi-location businesses, local listing management can be a one-size-fits-all solution. Without a focus on local listings, a multi-location brand may struggle to establish itself in the local markets.

Management 52

Management Multi-Channel Brands Tools 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

Thematic

SEPTEMBER 19, 2024

Most businesses begin by sending out surveys and collating customer feedback which they can distill into actionable insights using analytics tools. Capturing VoC involves collecting and analyzing customer feedback through various channels. It helps you understand the motivations, preferences, and pain points driving customer behavior.

Voice of Customer 62

Voice of Customer Tools Social Media Analysis 62

Retently

MARCH 26, 2024

Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates. Key Features: Multi-channel feedback collection (surveys, social media, digital behavior, etc.)

Survey 78

Survey Multi-Channel Effort Score Analysis 78

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Share them via multiple channels and visualize the data on an executive dashboard. Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Tools 52

Tools Analytics Data e-support 52

SurveySensum

JULY 12, 2024

Advanced Analytics: Opt for NPS tools that can dig deep into the feedback you collect and uncover customer sentiments, behavior, and trends in real-time so that you make actionable decisions. It is a comprehensive platform that helps you close your feedback loop through well-built NPS surveys and AI-powered analytics.

NPS 52

NPS Software Multi-Channel Survey 52

SurveySensum

AUGUST 22, 2024

Access Controls : To ensure that only authorized personnel can access the PHI, HIPAA compliant survey tools must implement strict access controls that involve multi-factor authentication and role-based access. It offers multi-layered access control which ensures that only authorized personnel gain access to sensitive information.

Tools 52

Tools Survey Data Healthcare 52

Thematic

OCTOBER 17, 2024

Why Businesses Need Sentiment Analysis Tools Sentiment analysis tools are useful for making sense of qualitative data that companies continuously gather through various channels. Thematic’s AI analytics tool allows you to set up alerts so you’ll know as soon as issues arise.

Analysis 62

Analysis Tools Social Media Multi-Channel 62

BirdEye

MARCH 22, 2024

Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts. Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts. Here are the key features to look for: 1.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

inQuba

MAY 23, 2022

As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3. Customer Journey Analytics. Is Journey Management really important? But what is the real impact of being journey-centric?

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

BirdEye

MAY 13, 2024

Audience insights tools allow you to analyze customer reviews, social media mentions, surveys, and other feedback channels to gauge the prevailing sentiment. Secondary audience insights tools that help you understand your audience via third-party tools by analyzing user behavior on Google, social media platforms, and other channels.

Tools 64

Tools Social Media Multi-Channel Advertising 64

BirdEye

MAY 31, 2024

A few of the widespread use cases for healthcare webchat solutions are: Lead generation Appointment management Online consultations Patient history collection Each of these functions is essential for building and scaling a successful multi-location healthcare practice. Watch the Free Demo Now. Let’s explore them in detail.

Healthcare 75

Healthcare Tools Multi-Channel Omni-Channel 75

SurveySensum

SEPTEMBER 24, 2024

Robust Analytics : The tool lacks the ability to take your feedback to the next level as it lacks advanced analytics tools. Not just that, the tool also helps in deriving actionable insights for a data-driven action plan with features such as text and sentiment analysis, cross-tab analysis, role-based analytical dashboards, etc.

Feedback 52

Feedback Management Touchpoint Analytics 52