InMoment XI

SEPTEMBER 17, 2024

Most consumers express a desire to interact with a brand across multiple channels, but 77% of brands admit they struggle to create a cohesive customer journey across those channels. Hopefully, with your marketing efforts and channels, the customer will come across your company and become aware of your solution to their problem.

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Why Look for CustomerGauge Alternatives? Top 10 CustomerGauge Alternatives in 2025 1. Top 10 CustomerGauge Alternatives in 2025 1.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

Calabrio

MARCH 4, 2025

Analytics Conversation Intelligence: What It Is and Why You Need It Share Conversation Intelligence: What It Is and Why You Need It What Is Conversation Intelligence? Conversation intelligence gathers and interprets customer interactions across various communication channels. Book a demo with Calabrio today.

Contact Center 100

Contact Center Effort Score Analysis Multi-Channel 100

BirdEye

DECEMBER 11, 2024

Enterprise business messaging solutions are designed to meet the unique needs of multi-location businesses. Five best enterprise messaging software for multi-location businesses Conclusion FAQs on enterprise messaging software Birdeye – The ultimate GenAI enterprise messaging software choice What is enterprise messaging software?

Communication 52

Communication Software Multi-Channel Social Media 52

Thematic

NOVEMBER 18, 2024

All you need to do is connect your data to an AI analytics platform like Thematic. You can get a snapshot of sentiment across many channels at the same time. That’s where it pays to have a more comprehensive analytics solution like Thematic that combines many LLMs with traditional non-generative AI.

Analysis 62

Analysis How To Multi-Channel Social Media 62

BirdEye

NOVEMBER 18, 2024

Managing social media requires juggling content creation, scheduling, analytics, and engagement – tasks that can overwhelm even experienced marketers. Performance analytics to get actionable insights that help you continuously improve your social strategy with: Competitor analysis Social media engagement tracking ROI measurement 3.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. With GenAI, your multi-location dental practice can focus on delivering quality patient care without compromising growth or the bottom line.

Multi-Channel 52

Multi-Channel Insurance Chatbots Analytics 52

Optimove

DECEMBER 10, 2024

Enhanced Control Over Complex Marketing : With tools like predictive analytics and real-time personalization, marketers can anticipate customer needs, automate complex workflows, and maintain precise control over multi-channel strategies. In Summary For more insights, contact us to Request a Demo.

Multi-Channel 52

Multi-Channel Analysis Social Media Exercises 52

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

Optimove

MARCH 25, 2025

Data-Driven Impact Measurement Advanced analytics and AI help operators track the true impact of gamification on engagement and revenue. Real-Time Orchestration Across Channels The real power of AI-orchestrated gamification lies in its ability to work alongside all marketing initiatives.

Gamification 52

Gamification Multi-Channel How To Sports 52

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Identify critical channels : While a strong online presence translates into a strong reputation, not all channels are equal. Watch the free demo now. Evaluate their success, failures, and impact to create benchmarks.

Management 52

Management Multi-Channel Social Media Guidelines 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

SurveySensum

DECEMBER 24, 2024

Expensive The advanced features and detailed analytics are only available in the higher-tier plans, which can be expensive. Sogolytics Easy-to-use templates Multi-channel distribution User-friendly segmenting and filtering Plus $25 per month Pro $66 per month Premium $99 per month 4.5 Source: G2 review, Oct 08, 2024 3.

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52

Optimove

NOVEMBER 28, 2024

The Importance of Data-Driven Marketing : Optimove’s customer insights and predictive analytics enable marketers to craft highly targeted campaigns, ensuring maximum impact from this unique blend of retail and sports fan engagement. To learn more about how to optimize customer value with Optimove, request a demo.

Sports 59

Sports Retail Multi-Channel Effort Score 59

Optimove

FEBRUARY 17, 2025

By integrating multi-channel strategies, real-time analytics, and dynamic personalization, retailers can optimize each customer journey, ensuring messages resonate and drive engagement. Modern consumers expect personalization , real-time relevance, and seamless cross-channel experiences. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. If you’re reading this blog post, you are probably one of them.

Self Service 195

Self Service Customer Journeys Feedback Multi-Channel 195

BirdEye

DECEMBER 16, 2024

Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses. Performance analytics Tracking occupancy rates is no longer sufficient to understand the performance of multi-location storage facilities. Watch the Free Demo Now.

Management 52

Management Multi-Channel Social Media System 52

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. However, details can slip out when your agents process multiple applications, especially for a multi-location operation.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

BirdEye

OCTOBER 14, 2024

Every multi-location business strives for consistency in customer experience and service quality. For multi-location businesses, local listing management can be a one-size-fits-all solution. Without a focus on local listings, a multi-location brand may struggle to establish itself in the local markets.

Management 52

Management Multi-Channel Brands Tools 52

Thematic

MARCH 18, 2025

Instead of manually sifting through thousands of comments, these platforms use AI and analytics to find trends and patterns—so you can act on what truly matters rather than just hitting anywhere or everywhere. Companies that are new to feedback analytics or that prefer structured, consultant-supported implementations.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

Interactions

FEBRUARY 6, 2025

According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. Insurers who automate customer interactions by voice and digital channel must tread carefully to provide the level of service consumers expect.

Insurance 62

Insurance Interaction Self Service Multi-Channel 62

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. It is comparatively easy to use and execute.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools.

Tools 52

Tools Comparison Self Service Analysis 52

BirdEye

NOVEMBER 22, 2024

AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing. Watch the Free Demo Now. See Pricing FREE DEMO How do Birdeye GenAI tools help in real estate marketing? Marketing automation: Property listings need consistent updates across platforms.

Tools 52

Tools Marketing Social Media Multi-Channel 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Also, it helps identify the emotions, tone, and sentiment hidden in each response.

Comparison 52

Comparison Effort Score Analysis Self Service 52

BirdEye

DECEMBER 20, 2024

This blog explores the nuances of online reputation monitoring, essential tools for businesses, and how Birdeyes GenAI tools empower brands to maintain a positive reputation in digital channels. Online reputation monitoring is the systematic tracking and analysis of your brand mentions across digital channels. Watch the Free Demo Now.

Social Media 59

Social Media Multi-Channel Analysis Effort Score 59

InMoment XI

SEPTEMBER 16, 2024

Therefore, email remains one of the most reliable channels for organizations to gather customer feedback. Organize and respond to feedback The first step to effective feedback management is organizing the patient feedback coming from various channels. Schedule a demo today to see how you can get started!

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

BirdEye

FEBRUARY 21, 2025

Social proof and testimonials Displaying positive doctor reviews on your website and social media channels provides social proof, which reinforces trust and attracts new patients. Multi-platform review monitoring From a single dashboard, track doctor reviews across multiple platforms, including Google, Facebook, Healthgrades, and Yelp.

Management 59

Management Tips Healthcare Multi-Channel 59

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. If youre not actively managing it, youre leaving it to online reviews, social channels, and customer sentiment to define your brand reputation.

Tools 52

Tools Brands Management Multi-Channel 52

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. Watch the Free Demo Now. See Pricing FREE DEMO Transforming review management with Birdeye Reviews AI For restaurant owners managing multiple locations, staying on top of reviews across various platforms can be overwhelming.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

BirdEye

SEPTEMBER 4, 2024

Analytics can be a valuable beacon for your business growth if you know how to use it right. Instagram analytics is no different. This blog post uncovers everything you need about Instagram analytics—its benefits, tools to measure, and ways to tweak your social media strategy based on the insights.

Analytics 59

Analytics Social Media Multi-Channel Metrics 59

Optimove

JUNE 26, 2019

Beyond providing a Single Customer View and in-depth analytical reports, Optimove leverages AI to help brands actually foster emotionally intelligent relationships with their customers. With Optimove, marketers maximize the value of every customer via true 1:1 personalized multi-channel customer communications. REQUEST DEMO.

Multi-Channel 76

Multi-Channel Data Customer Centricity Customers 76

SurveySensum

FEBRUARY 4, 2025

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical dashboard, and more, SurveySensum advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Paid plans start at $99/month, increasing with more survey responses.

Survey 52

Survey Multi-Channel ROI User Experience 52

BirdEye

FEBRUARY 7, 2025

Google Business Profile (GBP) Manager helps multi-location businesses monitor and manage their online presence across Google Maps and Search, allowing them to reach potential customers and scale their growth efforts. Watch the Free Demo Now. Here is how to do it: Sign in to your Google business account.

Management 52

Management Multi-Channel Groups Tools 52