InMoment XI

MAY 31, 2022

In the post-acquisition phase, Customer Success and Support own certain customer touchpoints, and are likely already gathering feedback about them from customers. These touchpoints may include the end of the onboarding cycle in SaaS , order delivery in ecommerce, a customer support interaction.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Thematic

JANUARY 21, 2025

They use text analytics ! So, what is text analytics? Whether identifying common complaints, spotting trends, or measuring customer sentiment, text analytics gives you the power to act on data. Text analytics powered by Natural Language Processing (NLP) and Artificial Intelligence (AI) is the answer. billion by 2030.

Analytics 62

Analytics Data Social Media Analysis 62

Thematic

FEBRUARY 23, 2025

Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Setting Clear Objectives for Text Analytics Before diving into text analytics, it’s essential to define clear objectives. One of the top challenges in text analytics is dealing with unstructured text.

Analytics 62

Analytics Social Media Analysis e-support 62

AWS Machine Learning

OCTOBER 24, 2023

In today’s information age, the vast volumes of data housed in countless documents present both a challenge and an opportunity for businesses. Traditional document processing methods often fall short in efficiency and accuracy, leaving room for innovation, cost-efficiency, and optimizations. However, the potential doesn’t end there.

Hospitality 136

Hospitality Examples e-support Data 136

ECXO

JULY 22, 2024

Key components include: Clear Communication: Benefits should be communicated clearly, supported by user-friendly interfaces and personalized experiences. Tailored Walkthroughs: Customized guides and welcome messages introduce key features and benefits, making users feel supported from the start.

B2B 207

B2B Customer Experience Self Service e-support 207

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 2: Data enrichment and insights.

Insurance 93

Insurance Analytics Industry e-support 93

CSM Magazine

NOVEMBER 26, 2024

Borrowers can even upload required documents directly to the portal, which speeds up the approval process and eliminates the need for physical copies. Artificial Intelligence and Chatbots Artificial intelligence (AI) and chatbots are improving customer service by providing instant support and answering common questions.

Industry 52

Industry Technology Customer Service e-support 52

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 92

Banking e-support Training Effort Score 92

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. There is limited automation available today to process and extract information from these documents.

Multi-Channel 89

Multi-Channel Effort Score e-support Training 89

CSM Magazine

NOVEMBER 27, 2024

And for online platforms – from e-commerce and social media consulting to online gambling and streaming – exceptional customer service is arguably even more important not only for attracting but also for retaining customers who, with one click, could switch to a competitor. How do you apply these insights to your own platform?

Self Service 52

Self Service Customer Service e-support How To 52

AWS Machine Learning

DECEMBER 5, 2023

Enterprises may want to add custom metadata like document types (W-2 forms or paystubs), various entity types such as names, organization, and address, in addition to the standard metadata like file type, date created, or size to extend the intelligent search while ingesting the documents.

Insurance 122

Insurance e-support Training Policies 122

BirdEye

NOVEMBER 22, 2024

This is particularly valuable for agencies managing multiple property listings, and it ensures: AI content generator for property listings Suggests the best time to post per platform Hashtag strategy optimization Engagement tracking and analytics Checkout: 4 Instagram marketing tips for realtors 5.

Tools 52

Tools Marketing Social Media Multi-Channel 52

AWS Machine Learning

MARCH 13, 2024

Although voice and text chat often support friendly banter, it can also lead to problems such as hate speech, cyberbullying, harassment, and scams. Furthermore, the knowledge base includes the referenced policy documents used by the evaluation, providing moderators with additional context.

Policies 133

Policies Knowledge Base Analysis e-support 133

AWS Machine Learning

APRIL 19, 2024

This solution includes the following components: Amazon Titan Text Embeddings is a text embeddings model that converts natural language text, including single words, phrases, or even large documents, into numerical representations that can be used to power use cases such as search, personalization, and clustering based on semantic similarity.

e-support 125

e-support Innovation Data Policies 125

AWS Machine Learning

NOVEMBER 10, 2023

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to uncover information in unstructured data and text within documents. Note that DetectToxicContent is a new API, whereas ClassifyDocument is an existing API that now supports prompt safety classification.

e-support 122

e-support Chatbots Examples Data 122

AWS Machine Learning

AUGUST 17, 2022

The AWS website is currently available in 16 languages (12 for the AWS Management Console and for technical documentation): Arabic, Chinese Simplified, Chinese Traditional, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Thai, Turkish, and Vietnamese. How AWSLOC uses Amazon Translate.

e-support 95

e-support Exercises Insurance Government 95

AWS Machine Learning

SEPTEMBER 25, 2024

The vision-based use cases that we discuss in this post include document visual question answering, extracting structured entity information from images, and image captioning. The 11B and 90B models are multimodal—they support text in/text out, and text+image in/text out. The Llama 3.2 Overview of Llama 3.2 Overview of Llama 3.2

e-support 93

e-support Ecommerce Trends Financial 93

AWS Machine Learning

JANUARY 30, 2024

This event in the SQS queue acts as a trigger to run the OSI pipeline, which in turn ingests the data (JSON file) as documents into the OpenSearch Serverless index. In File Browser , traverse to the notebooks folder to see the notebooks and supporting files. The notebooks are numbered in the sequence in which they’re run.

e-support 126

e-support Data Policies Interaction 126

AWS Machine Learning

MAY 30, 2024

It offers details of the extracted video information and includes a lightweight analytics UI for dynamic LLM analysis. Our solution uses sampling with the following considerations: The solution supports a configurable interval for the fixed sampling rate. The following screenshots show some examples.

Policies 130

Policies Video Advertising Analysis 130

Thematic

DECEMBER 10, 2024

Aspect-Based Sentiment Analysis Traditional document-level sentiment analysis focuses on the overall sentiment of a text, whereas sentence-level sentiment analysis takes a more granular approach. Example: Automated Review Sentiment Analysis for E-commerce Sites E-commerce sites like Amazon have huge quantities of reviews.

Analysis 62

Analysis How To Effort Score Tools 62

AWS Machine Learning

MAY 31, 2024

It supports large-scale analysis and collaborative research through HealthOmics storage, analytics, and workflow capabilities. SageMaker notably supports popular deep learning frameworks, including PyTorch, which is integral to the solutions provided here. e-]*)"}, {"Name": "train_perplexity", "Regex": "Train Perplexity: ([0-9.e-]*)"},

Training 108

Training e-support Healthcare Analysis 108

SurveySparrow

APRIL 19, 2024

SurveySparrow : For Simplified Data and Advanced Analytics With SurveySparrow, collecting and organizing data is as easy as pie! Once that’s down, analyze it with the advanced analytics tool! Once that’s down, analyze it with the advanced analytics tool! Now, it’s time to look at the tools.

Analytics 52

Analytics Tools Data e-support 52

AWS Machine Learning

FEBRUARY 29, 2024

OpenSearch is a scalable, flexible, and extensible open source software suite for search, analytics, security monitoring, and observability applications, licensed under the Apache 2.0 If a distinctive keyword appears more frequently in a document, BM-25 assigns a higher relevance score to that document. For example: [link].es.amazonaws.com.

e-support 117

e-support Resources Comparison Data 117

BirdEye

SEPTEMBER 18, 2024

Analytics: Google Maps provides insights into how customers interact with your listing. Google Analytics: Measure website traffic, user behavior, and conversion rates to optimize marketing efforts. Utilize Google Analytics to track website traffic, user behavior, and other key metrics.

Engagement 105

Engagement e-support Multi-Channel Video 105

Kustomer

JULY 28, 2022

Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time.

Customer Experience 93

Customer Experience e-support Social Media Knowledge Base 93

ProProfs Chat

SEPTEMBER 13, 2017

What is the major cause of losing customers in an e-commerce environment? Business analytics and data mining reports show too many customers signing out of memberships or walking out of websites, leaving behind full shopping carts. The salesman offers an extended warranty to support any technical issues and replacements.

Software 104

Software e-support Call Center Comparison 104

AWS Machine Learning

DECEMBER 21, 2023

In October 2023, SageMaker Canvas announced support for foundation models among its ready-to-use models , powered by Amazon Bedrock and Amazon SageMaker JumpStart. A call center agent’s job is to handle inbound and outbound customer calls and provide support or resolve issues while fielding dozens of calls daily.

Contact Center 117

Contact Center Call Center e-support Knowledge Base 117

AWS Machine Learning

SEPTEMBER 30, 2024

When your use case is supported by a TSM, you quickly realize benefits such as improved refusal rates when you don’t want the model to provide answers unless they’re grounded in actual document content. It also simplifies complex documents, making information more accessible. Unlike FMs, TSMs are trained to perform unique tasks.

Airlines 95

Airlines Exercises e-support Financial 95

Thematic

MARCH 29, 2020

How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. Most aren’t anonymous and customer metadata (spend, behavioural analytics and demographics) can be linked to feedback. In large communities, members can support each other and reduce support costs.

Feedback 111

Feedback How To Analysis e-support 111

SurveySparrow

MARCH 18, 2020

Impressive features, responsive customer support and fitting pricing packages are offered by the tool. Some of the powerful features of WordPress includes SEO management, website management, version control, customisable templates, image editor, video content, comment moderation and analytics. Squarespace. But that’s not it.

Software 69

Software Management e-support Ecommerce 69

Oracle

OCTOBER 8, 2018

Such limited communication capabilities meant little support and flexibility, and less certainty for the tech, the dispatcher, or the customer about how long jobs would take or when a problem would be resolved. Data analytics. Advances in programming languages have dramatically increased the capabilities of browser-based software.

Trends 207

Trends e-support Competitive Advantage Video 207

Kustomer

FEBRUARY 11, 2024

Ticketing system Marketing and live chat Automated chatbots Voice support Knowledge base Community forums Advanced data privacy and protection Ticketing System Zendesk’s ticket management system aims to assist customer service teams with three core things: Collect support tickets from multiple channels (email, social media, chat, etc) in one spot.

Omni-Channel 89

Omni-Channel Self Service Multi-Channel Knowledge Base 89

AWS Machine Learning

MAY 14, 2024

We built the RAG solution as detailed in the following GitHub repo and used SageMaker documentation as the knowledge base. Amazon SageMaker Sample and used Amazon SageMaker documentation as the knowledge base. With a background in AI/ML, data science, and analytics, Yunfei helps customers adopt AWS services to deliver business results.

Chatbots 117

Chatbots Knowledge Base Training e-support 117

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. SMB SMB help desk software is designed for smaller businesses with one focus – efficiently handling support requests.

Software 91

Software Self Service Omni-Channel Knowledge Base 91

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

Omni-Channel 80

Omni-Channel Self Service e-support Knowledge Base 80

AWS Machine Learning

MAY 5, 2023

Using architecture diagrams as an example, the solution needs to search through reference links and technical documents for architecture diagrams and identify the services present. With Amazon Kendra, you can search for results, such as images or documents, that have been indexed. join(", "), }; }).catch((error)

Training 104

Training Examples Video How To 104