InMoment XI

NOVEMBER 26, 2024

Customer journey maps may also be called customer interaction maps, customer corridors, or service blueprints. Different journey maps provide unique insights, whether you’re looking to understand how customers interact with your brand today, envision an ideal future state, or analyze internal processes that affect customer outcomes.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

NOVEMBER 7, 2024

Customer experience automation refers to automating interactions or touchpoints throughout the customer journey. Scalability Customer experience automation systems can handle high columns of interactions simultaneously. What is Customer Experience Automation? Orchestration refers to creating a cohesive and smooth customer journey.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

ECXO

MARCH 6, 2025

How to Lead a B2B CX Transformation ProgramAnd Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Todays business customers expect seamless, responsive, and value-rich interactions at every stage of the partnership. This helps make the customer real for teams who may not interact with buyers daily.

B2B 339

B2B Customer Journeys How To Effort Score 339

CloudCherry

SEPTEMBER 26, 2018

Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. Predictive analytics help align and improve the customer experience. Align – deliver insights across the organization, democratizing the data.

Analytics 240

Analytics Customer Experience Customer Journeys Analysis 240

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What is Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

Analytics 195

Analytics Effort Score Social Media Innovation 195

ECXO

AUGUST 19, 2024

Benefits of Experimentation in CX Programs Boosted Customer Satisfaction : By testing different approaches to customer interactions, businesses can discover the most effective strategies for enhancing satisfaction. Advanced analytics tools can interpret this data, ensuring decisions are evidence-based.

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369

AWS Machine Learning

MARCH 4, 2025

We demonstrate how to harness the power of LLMs to build an intelligent, scalable system that analyzes architecture documents and generates insightful recommendations based on AWS Well-Architected best practices. An interactive chat interface allows deeper exploration of both the original document and generated content.

Knowledge Base 107

Knowledge Base Analysis Resources Tools 107

Thematic

FEBRUARY 3, 2025

Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. If you’re still wondering how text analytics can help businesses, here are 10 impactful text analytics applications today. That’s where text analytics tools come in.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

AWS Machine Learning

DECEMBER 3, 2024

This collaboration yielded Cropwise AI, which improves the efficiency of sales rep’s interactions with customers to suggest Syngenta seed products. The agent architecture handles user interactions and processes data to deliver accurate recommendations. Domain-scoped agents enable code reuse across multiple agents.

Sales 106

Sales Knowledge Base Innovation Data 106

Calabrio

MARCH 31, 2025

This generative capacity, we now know full well, can enable dynamic, context-aware interactions , allowing businesses, through a number of use cases, to deliver highly personalized and efficient contact center customer experiences. (This is what led many, in the earliest days of ChatGPT, to liken the tool to autocomplete on steroids.

Contact Center 130

Contact Center Self Service Customer Service Virtual Agent 130

AWS Machine Learning

MARCH 18, 2025

Use case 1: Audio-to-text translation and LLM integration for clinical trial patient interactions In the domain of clinical trials, effective communication between patients and physicians is crucial for gathering accurate data, enforcing patient adherence, and maintaining study integrity. Dont feel like reading the full use case? No problem!

Healthcare 110

Healthcare Analysis Knowledge Base Report 110

AWS Machine Learning

MARCH 19, 2025

Generative AI is rapidly transforming the modern workplace, offering unprecedented capabilities that augment how we interact with text and data. The system prompt we used in this example is as follows: You are an office assistant helping humans to write text for their documents. Here, we use Anthropics Claude 3.5

Automotive 106

Automotive Resources Examples Analytics 106

Calabrio

APRIL 11, 2025

Far from being a one-off onboarding task, comprehensive contact center training is a continuous, strategic process designed to equip agents with the skills, knowledge, and confidence they need to handle complex interactions, build customer rapport, and ultimately deliver exceptional service with maximum consistency.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

CloudCherry

SEPTEMBER 26, 2018

Predictive analytics offers a unique benefit in that they allow a company to preemptively know what a customer is going to want, feel, or do within a product or application. Predictive analytics help align and improve the customer experience. Align – deliver insights across the organization, democratizing the data.

Analytics 221

Analytics Customer Experience Customer Journeys Analysis 221

AWS Machine Learning

APRIL 1, 2025

Solution overview For this solution, we use Amazon Bedrock Knowledge Bases to store a repository of healthcare documents. We upload a sample set of mental health documents to Amazon Bedrock Knowledge Bases and use those documents to write an article on mental health using a RAG-based approach.

Knowledge Base 109

Knowledge Base Healthcare Guidelines System 109

GetFeedback

JANUARY 19, 2020

Instead, supplement them with other forms of feedback such as: Text captured in customer emails, web site forms, call center agent notes, chat interactions, or even SMS. Indirect or inferred feedback from analyzing customer interaction data. Text from sales team interactions. . Document the customer’s emotional reaction.

Customer Journeys 365

Customer Journeys Touchpoint Survey Measurement 365

InMoment XI

MAY 31, 2022

The goal of journey mapping is to gain a deeper understanding of your customer, how they interact with your brand, and how each interaction affects your relationship. How and when does your customer interact with your brand, your product, your team? Get something documented and work to refine it over time.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Finally, ODAP was designed to incorporate cutting-edge analytics tools and future AI-powered insights.

Data 79

Data Government Competitive Advantage Analytics 79

Interactions

MARCH 14, 2025

At Interactions, weve been dotting the is and crossing the ts on data security and compliance concerns for two decades. While our company mission is to make every interaction between our clients and our customers effortless, we also apply that same ethos to our role as a partner. You choose exactly how we manage your data.

Financial 62

Financial Interaction Call Recording eBook 62

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

CX Journey

JUNE 20, 2019

In this series, I share what this means for data, analytics & insight teams who need to work this way. My interest in this topic is the impact Agile working is having on customer insight, analytics, and data science teams. Data and Analytics leaders can feel under pressure to learn a whole raft of new terms and practices.

Analytics 138

Analytics Culture Exercises Data 138

AWS Machine Learning

OCTOBER 31, 2024

Google Drive supports storing documents such as Emails contain a wealth of information found in different places, such as within the subject of an email, the message content, or even attachments. In this post, we guide you through the process of setting up the Gmail connector, enabling seamless interaction between Gmail and Amazon Q Business.

Groups 118

Groups Connections Data How To 118

Thematic

JANUARY 21, 2025

They use text analytics ! So, what is text analytics? Whether identifying common complaints, spotting trends, or measuring customer sentiment, text analytics gives you the power to act on data. Text analytics powered by Natural Language Processing (NLP) and Artificial Intelligence (AI) is the answer. billion by 2030.

Analytics 62

Analytics Data Social Media Analysis 62

InMoment XI

OCTOBER 19, 2023

They serve as centralized hubs where businesses manage customer interactions. These interactions can take various forms, including phone calls, emails, web chats, social media inquiries such as online reviews , and more! Chatbots, virtual assistants, and AI-driven analytics are some of the advanced features offered by these solutions.

Contact Center 273

Contact Center Customer Service Omni-Channel Call Center Solutions 273

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. In this collaboration, the AWS GenAIIC team created a RAG-based solution for Deltek to enable Q&A on single and multiple government solicitation documents.

Government 127

Government Healthcare Knowledge Base Innovation 127

Thematic

FEBRUARY 23, 2025

Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Setting Clear Objectives for Text Analytics Before diving into text analytics, it’s essential to define clear objectives. One of the top challenges in text analytics is dealing with unstructured text.

Analytics 62

Analytics Social Media Analysis e-support 62

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. This task involves answering analytical reasoning questions.

Knowledge Base 126

Knowledge Base Analytics Tools Data 126

CloudCherry

AUGUST 21, 2018

We get our happiness rankings from surveys sent out after our customer interactions in the queue. Creating more intuitive document and product design. You can use this data for individualized onboarding flows, to create better documentation, to improve parts of your app, or for email marketing campaigns. Tracking user cohorts.

Customer Journeys 150

Customer Journeys Analytics Self Service Analysis 150

AWS Machine Learning

NOVEMBER 19, 2024

Organizations possess extensive repositories of digital documents and data that may remain underutilized due to their unstructured and dispersed nature. Seamlessly integrate with APIs – Interact with existing business APIs to perform real-time actions such as transaction processing or customer data updates directly through email.

Knowledge Base 99

Knowledge Base Management Customer Satisfaction Policies 99

AWS Machine Learning

FEBRUARY 20, 2025

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across more than 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Knowledge Base 110

Knowledge Base Insurance Guidelines Innovation 110

InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. However, extracting meaningful insights from this unstructured data can be challenging. This is where text mining comes into play.

Social Media 195

Social Media Analysis Analytics Trends 195

AWS Machine Learning

SEPTEMBER 3, 2024

This allows SageMaker Studio users to perform petabyte-scale interactive data preparation, exploration, and machine learning (ML) directly within their familiar Studio notebooks, without the need to manage the underlying compute infrastructure. Prerequisites Before you get started, complete the prerequisite steps in this section. python3.11-pip

Policies 114

Policies Resources Data Analytics 114

InMoment XI

AUGUST 24, 2022

The origin of sentiment analysis as a field of study traces itself back to the mid-20th century, when researchers would comb through and compare written documents to better understand the authors’ intent. Using sentiment analysis to mine these opinions from customer feedback, social conversations, service agent interactions, etc.

Analysis 370

Analysis Effort Score Feedback Analytics 370

AWS Machine Learning

FEBRUARY 10, 2025

It aims to boost team efficiency by answering complex technical queries across the machine learning operations (MLOps) lifecycle, drawing from a comprehensive knowledge base that includes environment documentation, AI and data science expertise, and Python code generation. Charles Guan is the Chief Technology Officer and Co-founder of RDC.

Data 95

Data Chief Customer Officer Knowledge Base Banking 95

ECXO

JULY 22, 2024

Enhancing First Impressions The initial interaction with a product is critical in setting the tone for the entire customer journey. Interactive Tutorials: Video tutorials and interactive demos effectively highlight the product’s value proposition. Strategies include: Analytics Tools: Tracking key metrics to gain insights.

B2B 207

B2B Customer Experience Self Service e-support 207

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334