InMoment XI

NOVEMBER 22, 2024

InMoment offers text analytics solutions to let you capture customer intent from their feedback. These actions could include creating a profile or uploading a document. The right tool is easy to use, scalable, and rich in analytical capabilities.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Interactions

NOVEMBER 6, 2024

Discovery and implementation Implementation with an off-the-shelf solution may include self-guided materials and documentation and some hours of assistance for a near-DIY build. Our customer success team also keeps on top of your analytics to see trends and identify areas of improvement.

Contact Center 62

Contact Center Self Service Roadmap Analytics 62

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. Data store Vitech’s product documentation is largely available in.pdf format, making it the standard format used by VitechIQ.

Chatbots 128

Chatbots Knowledge Base Innovation Interaction 128

Thematic

JULY 21, 2023

This interview was first published at Upsilonit.com Anton Oparienko (COO, Upsilon): Today, I'm pleased to have Alyona Medelyan with me, the co-founder and CEO at Thematic , an innovative feedback analytics solution. Are there any product roadmap points you can share? And there were already back then examples of NLP in action.

Analytics 62

Analytics Feedback Net Promoter Score Chatbots 62

Avaya

APRIL 15, 2019

What can chatbots or AI-enabled analytics do for your customers or your agents that will drive an opportunity or address a problem? The post Roadmap to Achieve AI Benefits for Customer Experience appeared first on Avaya Connected Blog. Here are some best practices on the journey to AI success in DCX: You need a business case.

Roadmap 47

Roadmap Customer Experience Self Service Chatbots 47

Qualtrics

APRIL 25, 2019

This is alongside the well-documented benefits of D&I, such as improved productivity, creativity, and employee and customer satisfaction. Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

West Monroe

SEPTEMBER 23, 2024

Despite these challenges, decarbonization is possible and will require organizations to create a decarbonization roadmap with tactical next steps outlining the path to realizing supply chain emission reduction goals. Reporting and auditing: Reporting on emissions data, specific to an organization’s specific product or industry.

Transportation 52

Transportation Roadmap Policies Guidelines 52

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. The solution is built to empower teams across HR, contact center, and product management alongside CX, including omnichannel analytics and automation to help respond to customers when it matters most.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

ChurnZero

MAY 30, 2024

Content for your educational program already exists in support articles, internal training documents and even recordings of customer calls. If you see multiple comments about a specific topic not being covered, consider prioritizing it in your content roadmap. Ask better questions to get better feedback.

How To 107

How To Video Course Feedback 107

Quadient

SEPTEMBER 16, 2022

We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. He started as a document designer using several VDP technologies, before moving to the software side of the industry. from University of Nevada, Las Vegas.

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

Ecrion

FEBRUARY 24, 2021

Every organization needs a roadmap to guide them toward their goals, and a Strategic Communications Plan is the roadmap of a company’s communications efforts. While the vast majority of communicators use email as a feedback channel, only a few of them use email analytics as a measure of their effectiveness. What Is a Strategic.

Communication 52

Communication Customer Journeys Roadmap Omni-Channel 52

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

BlueOcean

SEPTEMBER 30, 2018

It’s a dynamic document that, like your partnership, requires time and attention. Leverage Reporting, Analytics to Elevate Partnership. Reporting and analytics are essential for creating a culture of continual improvement. That’s where a formal Statement of Work (SOW) comes into play. Keep It Evergreen: Adjust and Realign.

Contact Center 192

Contact Center Automotive Metrics Roadmap 192

West Monroe

DECEMBER 7, 2023

Digital-forward risk-based trial design In response to FDA and ICH directives, the life sciences sector is embracing a risk-based approach to trial design enabled by digital tools and analytics. This approach can also optimize document and data collection by focusing on and recording key risks. CTMS, eTMF, eQMS, EDC, RTSM).

Guidelines 52

Guidelines Customer Journeys Healthcare Study 52

Avaya

APRIL 10, 2019

2 technology they expect to transform Digital Customer Experience (DCX), behind customer success analytics tools. Still, I frequently hear customers say: “AI is all hype,” to which I respond with documented ways companies are using AI today and finding huge success. IT and business leaders rate Artificial Intelligence (AI) as the No.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. Gathering market intelligence. Strategic direction adjustments. Marketing messaging strategy. Pricing changes.

Roadmap 118

Roadmap Feedback B2B Survey 118

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. For example, we wanted to improve our Product Analytics to help TAMs better understand their customers and potential risks. Here’s our Roadmap ( PDF link ).

Customer Success 52

Customer Success Roadmap Handbook Financial 52

Gainsight

AUGUST 14, 2021

With those three departments leading the way, you can also draw in other value-adding teams, such as Documentation, Education, and Support to round out input. This should typically be owned by the Product or Product Operations team because it directly aligns with one of their key goals to make data-driven product roadmap decisions.

Government 52

Government How To ROI Effort Score 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Onclusive’s analytics software helps marketers and communications professionals drive business with their content. How do you prioritize your product roadmap?

Case Study 89

Case Study Roadmap Study Feedback 89

SurveySensum

MAY 14, 2024

The Pulse of Predictive Analytics Predictive analytics forms the heart of proactive database management. Incorporating predictive analytics means your database isn’t solely operational—it’s strategic. A system equipped with this feature doesn’t just react; it anticipates.

Analytics 52

Analytics System Metrics Resources 52

West Monroe

DECEMBER 6, 2023

Digital-forward risk-based trial design In response to FDA and ICH directives, the life sciences sector is embracing a risk-based approach to trial design enabled by digital tools and analytics. This approach can also optimize document and data collection by focusing on and recording key risks. CTMS, eTMF, eQMS, EDC, RTSM).

Guidelines 40

Guidelines Customer Journeys Healthcare Study 40

Gainsight

DECEMBER 27, 2019

Product analytics are the bread and butter of product growth, but in order to get the most out of them, it’s important to know exactly you’re looking for. Is Customer Feedback Really Making It to Your Product Roadmap? Use This Framework to Unblock Your Product Roadmap.

Roadmap 97

Roadmap Metrics Feedback Conference 97

Customer Alignment

MARCH 2, 2018

Try and keep this asset to key insights that you uncover and which best reflect a precis of the customer story and keep the detail for the supporting documentation. Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

BirdEye

NOVEMBER 18, 2024

See Pricing FREE DEMO Advanced analytics Real-time performance tracking: Instantly spot and capitalize on trending content. Here’s your roadmap to successfully implementing AI in your social media strategy: 1. They now use AI analytics to refine their content strategy. Watch the Free Demo Now.

Social Media 52

Social Media How To Guidelines Trends 52

Thematic

NOVEMBER 22, 2021

Step 1: Find a review analysis provider and integrate your reviews into their platform If you're stuck at #1, here's a hint: you're looking for a feedback analytics solution that uses thematic analysis paired with sentiment analysis to make sense of reviews at scale. Call it review analysis software, or a feedback analytics platform.

Analysis 71

Analysis How To Analytics Feedback 71

AWS Machine Learning

AUGUST 26, 2024

Numbers checking – Identifies numerical data in both the input and generated documents, determining their intersection and flagging potential hallucinations. This feeds into our refinement process for existing summaries and plays a crucial role in prioritizing our product roadmap. Prior to this, Raj built and exited two companies.

Sales 125

Sales Multi-Channel Metrics Feedback 125

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. This is where the actionable side of the NPS survey is fully uncovered and where we can discover insights from responses like “The user interface is quite straightforward and easy to use, but your documentation is quite confusing”.

Analysis 124

Analysis Feedback NPS Effort Score 124

SuiteCX

JUNE 16, 2017

Making omni-channel work requires a significant investment in data, analytics and machine learning. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. Now, the analytics and innovation talent is what is going to help the best retailers get ahead and succeed.

Omni-Channel 124

Omni-Channel Retail Industry Multi-Channel 124

West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. They employ data and analytics to improve the performance of a physical product over time. The result? Smart products: Smart products are not just digitally connected.

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

technologies to capture greater energy consumption granularity and leveraged IoT connectivity with power meters and predictive analytics to optimize energy cost. They employ data and analytics to improve the performance of a physical product over time. Roadmap and an execution plan to meet your objectives. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

CustomerSuccessBox

JUNE 8, 2021

Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Work closely with BI, analytics team to get more insights (cross-functionality). Can you show me your QBRs and other documentation you’ve built for customers? Orchestration of various tools.

Customer Success 52

Customer Success Metrics Roadmap Leadership 52

SuiteCX

JUNE 16, 2017

Making omni-channel work requires a significant investment in data, analytics and machine learning. Retailers will need a data and technology roadmap to help direct future investments where they will make the most difference. Now, the analytics and innovation talent is what is going to help the best retailers get ahead and succeed.

Omni-Channel 100

Omni-Channel Retail Multi-Channel Social Media 100

Quadient

JUNE 22, 2022

Inspire Flex ( On-premise): A CCM powerhouse, Flex is for clients with complex, enterprise-level requirements for data manipulation, integration, document assembly, workflows, and high-speed print processing. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. Customer Communications. Experience.

Omni-Channel 52

Omni-Channel Multi-Channel Roadmap Communication 52