Thematic

MARCH 20, 2025

Text analytics. What is text analytics ? And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale. Let’s talk about how AI text analytics can help your business. Let’s go!

Analytics 62

Analytics Customer Service Analysis e-support 62

Experience Matters

SEPTEMBER 9, 2014

Download report for $395. Here’s the first figure in the report: Download report for $395. Business impact Customer experience ROI of Customer Experience Temkin Group Research analytics text analytics' The bottom line: Customer experience is highly correlated with loyalty.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

Experience Matters

DECEMBER 9, 2014

Download report for $195. Here’s an overview of the five B2B2C CX capabilities: Download report for $195. Best Practices Customer experience Temkin Group Research analytics text analytics' Use Temkin Group’s assessment to identify your company’s B2B2C structure.

Report 282

Report Customer Experience Groups Analytics 282

Experience Matters

DECEMBER 30, 2014

Download report for $195. Here are the results from companies that completed Temkin Group’s CX Metrics Assessment: Download report for $195. Assessments Benchmarks Customer Connectedness Customer experience Temkin Group Research Trends analytics text analytics'

Metrics 275

Metrics Report Customer Connectedness Customer Experience 275

Experience Matters

NOVEMBER 11, 2014

Here are links to download versions of the infographic: Poster (18′ x 24″) in.pdf file or in.png file. Text Analytics Reshapes VoC Programs. I hope you enjoy it. Infographic in.pdf file or in.png file. Here are links to the research referenced in the infographic: State of VoC Programs, 2014.

Infographics 312

Infographics Customer Connectedness Analytics Groups 312

Lumoa

NOVEMBER 8, 2017

Both groups of technologies can be utilized to make analytics more actionable. When it comes to text feedback, they are beneficial even on the basic level of descriptive and diagnostic analytics, but the benefit becomes more obvious when we aim at predictive analytics.

Feedback 275

Feedback Net Promoter Score Analytics Metrics 275

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Why is Data Analytics Essential in Retail?

Retail 52

Retail Analytics Data eBook 52

InMoment XI

OCTOBER 31, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Download Now Calls Handled This simple metric counts the total number of calls handled by the call center within a given period.

Call Center 195

Call Center Metrics Self Service Effort Score 195

InMoment XI

AUGUST 8, 2023

By optimising case management, it will give your program the opportunity to evolve outside of analytics, and start directly contributing more to other operational areas of the business. Download for free today!

Survey 435

Survey Net Promoter Score Customer Service Representative Tips 435

GetFeedback

AUGUST 14, 2019

Go beyond basic analytics. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. That’s not the way to improve the score, either. It’s not a quick fix. You have to do the work. Get Calculator. Free CSAT Toolkit.

Customer Satisfaction 389

Customer Satisfaction Customer Journeys Effort Score How To 389

Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. Organizations need to assess their current barriers to consumer satisfaction and deploy analytics and patient-centric technologies to improve the convenience, speed and transparency of care. Download the Whitepaper. Consumer expectations today are higher than ever.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

InMoment XI

AUGUST 17, 2023

Understand Customer Expectations: By analysing and understanding your customers’ feelings and emotions using sentiment and text analytics towards a product or service you are offering, you are able to align your development efforts with customer needs and preferences. Take The Lead!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

AWS Machine Learning

NOVEMBER 13, 2024

To upload the dataset Download the dataset : Go to the Shoe Dataset page on Kaggle.com and download the dataset file (350.79MB) that contains the images. OpenSearch Serverless is a serverless option for OpenSearch Service, a powerful storage option built for distributed search and analytics use cases.

Management 115

Management Ecommerce Healthcare Training 115

InMoment XI

OCTOBER 4, 2023

When businesses solely focus on the ‘what’ of customer experience data—such as numerical ratings and surface-level feedback—it sets them up for many unproductive discussions and mathematical scrambling to appease an analytical audience. This is the validation from your customers that you have achieved integrated CX!

Customer Experience 418

Customer Experience Net Promoter Score How To Effort Score 418

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. You can also use generative call summarization through Amazon Transcribe Post Call Analytics Solution for post-call summaries. This reduces customer wait times and improves agent productivity.

Analytics 119

Analytics Customer Service Call Recording Contact Center 119

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. Digital analytics, like which products are searched the most, could also guide staff training for big retailers. If there’s one thing consumers seem to be looking for, it’s reassurance. I find this compelling.

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

Comm100

FEBRUARY 11, 2025

Using AI and data analytics, institutions can deliver personalized nudges: reminders about deadlines, suggested resources based on academic progress, and alerts when students show signs of struggling. Universities can apply the same principle to student support.

Self Service 130

Self Service Chatbots Knowledge Base Financial 130

Optimove

FEBRUARY 11, 2025

See the difference control groups make in this guide Download Now Why it matters: Understanding hidden data is key to unlocking insights that drive smarter, proactive strategies. Predictive Analytics: The Real-World “Macrodata Refinement” In the show, the Macrodata Refinement team combs through numbers to find irregularities.

Data 64

Data Social Media Trends Analytics 64

Comm100

MAY 19, 2020

Reports and analytics. Reports and Analytics. Live chat analytics give you valuable insight into your agents as well. Free Download: The Guide to Becoming a Top Performing Live Chat Agent. Download Now. Improve customer service and loyalty. Discover customer pain points. Faster problem resolution. Free Live Chat.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Thematic

FEBRUARY 24, 2025

Align teams and predictive analytics to anticipate needs. AI-driven analytics uncover hidden trends and predict customer needs. Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. Let’s go! One example?

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail Lifetime Customer Customer Centricity Loyalty 59

Lumoa

DECEMBER 5, 2017

Did you know that text analytics at Lumoa are powered by AI? ”AI Start your CX journey by downloading our guide to customer experience. Will AI help in solving customer-related issues? Certainly, yes! AI is of help when it comes to engaging with customers and, also, analysing the data. More about Customer Experience.

Healthcare 256

Healthcare Customer Centricity Innovation Customers 256

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. How to treat every campaign like a marketing experiment Download Now >> #5.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences. The Big Picture: Taylor Swift doesnt just follow trends; she sets them.

Trends 52

Trends Social Media How To Analytics 52

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

Marketing 59

Marketing e-support CRM Loyalty 59

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Download This Guide to NPS for Beginners.

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

AWS Machine Learning

MARCH 4, 2025

This allows users to download initial version of the AWS Well-Architected report from the AWS Well-Architected Tool console on completion of the assessment. At the time of writing of this blog, only the AWS Well-Architected Framework, Financial Services Industry, and Analytics lenses have been provisioned.

Knowledge Base 100

Knowledge Base Analysis Resources Tools 100

Uniphore

AUGUST 6, 2021

Download eBook. Sheila McGee-Smith, Leading CX Industry Analyst – McGee-Smith Analytics, discusses the importance of curated knowledge. And with agent attrition racking up an estimated $91 billion* globally, the true cost of employee disengagement is too high to ignore. The New Normal. Drowning in Complexity.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

Gamification 52

Gamification Sports Loyalty Groups 52

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events.

Sports 59

Sports Retail Multi-Channel Effort Score 59

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively. Guide to Advanced Customer Segmentation Download Now >> 1.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

OCTOBER 16, 2024

See the difference control groups make in this guide Download Now Why it Matters: Lottery operators can use the latest in CRM Marketing to elevate player experiences through true personalization. How to treat every campaign like a marketing experiment Download Now >> 1. Download Now 3.

Tips 59

Tips Strategy Touchpoint Social Media 59

GetFeedback

MAY 2, 2019

70% of enterprises have begun to significantly increase their investment into customer analytics solutions in order to properly evaluate their CX metrics such as Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT). Download your copy here. Need more justification for your CX strategy? About our guest author.

Strategy 261

Strategy Net Promoter Score ROI Effort Score 261

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 195

Analysis Software Self Service Social Media 195

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Strategy Marketing 52