Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. Organizations need to assess their current barriers to consumer satisfaction and deploy analytics and patient-centric technologies to improve the convenience, speed and transparency of care. Download the Whitepaper. Consumer expectations today are higher than ever.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

Brandwatch CX

JULY 4, 2022

If you want to go a bit deeper than Instagram’s own analytics offering, this list is for you. Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output. Top 7 Free Instagram Analytics Tools. in 2013 to 32.3%

Analytics 98

Analytics Tools Social Media Metrics 98

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

Optimove

AUGUST 7, 2022

What is Mobile App Analytics? Mobile app analytics captures data from mobile apps to determine app visitors, record behavior, and describe app performance. Mobile app analytics help you answer various questions about your app’s users, including: What do users engage with inside your app? App Analytics Best Practices.

Analytics 40

Analytics Metrics Groups Measurement 40

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 113

Contact Center Analytics Case Study ROI 113

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.

Analytics 71

Analytics Software Feedback Management 71

Gainsight

AUGUST 10, 2022

What can the hit TV series Ted Lasso tell us about behavioral analytics? Unlocking the power of behavioral analytics. Behavioral analytics is the process of analyzing user engagement data to understand how users are engaging with your product. Getting started with behavioral analytics. Determine events. Identify users.

Analytics 52

Analytics Metrics Customer Journeys Data 52

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Calabrio

APRIL 13, 2017

The potential for contact center analytics is high. Confusion About Contact Center “Analytics”. The largest problem facing successful contact center analytics is simply confusion on what it is and what it does. For many people, “analytics” is synonymous with “hard numbers.” Happier contact center agents.

Contact Center 100

Contact Center Analytics Case Study ROI 100

Gainsight

JUNE 21, 2022

The good news is that there’s a simple fix: with product analytics powering the operation, creating impactful product roadmaps is a breeze. Are you ready to learn more about how you can use product analytics to craft your product roadmap and accelerate growth? This is where product analytics can be beneficial.

Roadmap 52

Roadmap Analytics Analysis User Experience 52

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Brandwatch CX

FEBRUARY 15, 2019

If you want to go a bit deeper than Instagram’s own analytics offering, this list is for you. Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output. Top 7 Free Instagram Analytics Tools. in 2013 to 32.3%

Analytics 102

Analytics Tools Social Media Metrics 102

InMoment XI

AUGUST 17, 2023

Understand Customer Expectations: By analysing and understanding your customers’ feelings and emotions using sentiment and text analytics towards a product or service you are offering, you are able to align your development efforts with customer needs and preferences. Take The Lead!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

Optimove

NOVEMBER 18, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove’s recognition in The Forrester Wave : Cross-Channel Marketing Hubs, Q4 2024 highlights its strength as a solution for digital-first marketers who need a customer-led, orchestration-oriented marketing tool.

Marketing 59

Marketing e-support CRM Loyalty 59

Optimove

NOVEMBER 4, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Position-less marketing empowers marketers to break free from rigid roles to reach their full potential. The CRM Marketer Evolution’s Curve Guide Download Now >> What Is a Position-less Marketer?

Marketing 59

Marketing Multi-Channel CRM Customer Centricity 59

Clarivate

JUNE 22, 2023

This is where advanced analytics come in, helping us to fill in the blanks and gain an accurate picture of the marketplace. Applying advanced analytics Several advanced analytics tools are at the disposal of data scientists and regularly used, explained Hemanth Nair, Clarivate’s Senior Director of Real World Data Analytics.

Analytics 52

Analytics Data Report Analysis 52

Brandwatch CX

FEBRUARY 3, 2019

Thankfully there is no shortage of Facebook analytics tools to help maximize its potential. Some of these tools offer analytics for multiple social media sites, which makes sense when 91% of brands have multiple social accounts. Free Facebook Analytics Tools. Detailed reports including page level and timeline level analytics.

Analytics 89

Analytics Tools Social Media Analysis 89

InMoment XI

AUGUST 8, 2023

By optimising case management, it will give your program the opportunity to evolve outside of analytics, and start directly contributing more to other operational areas of the business. Download for free today!

Survey 435

Survey Net Promoter Score Customer Service Representative Tips 435

Gainsight

MARCH 21, 2022

What you may not realize is that user analytics can lift that weight off of your shoulders and make it easy for you to deliver an excellent product experience. In this article, we dive into user analytics and show you how to use this powerful set of tools to ignite product growth. What is user analytics? Wondering how?

Analytics 52

Analytics Roadmap How To Analysis 52

NetBase

APRIL 2, 2019

Our 2019 Social Analytics and Artificial Intelligence Report deconstructs the struggle and offers insight to help! Smart social analytics helps brands harness useful data that’s worth acting upon. Social Analytics Powered by Next Generation AI. What Next Gen AI is, as well as its role in social analytics.

Analytics 90

Analytics Report Social Media Consumers 90

CSM Magazine

FEBRUARY 11, 2021

Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. About Calabrio.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. billion lifetime downloads globally. Now the question has become, how do we keep up, and what makes TikTok analytics different from the “older” and more “traditional” forms of social engagement? In short, not much.

Analytics 52

Analytics Engagement Social Media Video 52

Bob Hayes

OCTOBER 23, 2017

Download the free 22-page white paper by clicking the image. We found that analytical leading companies, more so than analytical lagging companies, infuse analytics practices throughout their entire customer program, from setting strategy to delivering insights. Download the complete 22-page white paper here.

Analytics 68

Analytics Competitive Advantage Government Customer Centricity 68

Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . How do analytics play a role in product-led success? How do you use analytics to fuel your product-led strategy?

Analytics 52

Analytics How To Handbook User Experience 52

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Optimove

NOVEMBER 12, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: For marketers aiming to stay competitive and build lasting customer relationships, this post highlights essential insights into the future of marketing. This early use of AI set a new standard in marketing.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

NetBase

FEBRUARY 28, 2020

It’s because they’re long on expectations and short on insight – and it’s why having a strategic social analytics program is so essential. Our latest report shares Five Steps to Building a Successful Social Analytics Program. Social Analytics Adoption Barriers. Social Analytics in a Nutshell. Protect brand reputation.

Analytics 60

Analytics Automotive ROI Metrics 60

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 195

Analysis Software Self Service Social Media 195

Lumoa

NOVEMBER 8, 2017

Both groups of technologies can be utilized to make analytics more actionable. When it comes to text feedback, they are beneficial even on the basic level of descriptive and diagnostic analytics, but the benefit becomes more obvious when we aim at predictive analytics.

Feedback 275

Feedback Net Promoter Score Analytics Metrics 275

Experience Matters

DECEMBER 16, 2014

Download report for $195. Here’s an overview of the five customer insights trends: Download report for $195. Best Practices Customer Connectedness Customer experience Temkin Group Research Trends Voice of the customer analytics text analytics'

Report 325

Report Customer Connectedness Customer Experience Trends 325

Optimove

NOVEMBER 19, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Successful iGaming brands craft moments of excitement that go beyond bonuses. While gamification alone promises to deliver this, the magic happens when game-like elements meet AI solutions to create highly personalized, dynamic, and unforgettable experiences for each player.

Gamification 52

Gamification Return on Investment Sports ROI 52

datastax

DECEMBER 19, 2018

The past several releases of DSE have included several pivotal analytics innovations, specifically the popular Always On Spark SQL and DataStax Enterprise File System (DSEFS) features. we’ve rounded out the DSE Analytics Kerberos authentication story by providing support for DSEFS REST API users. DSEFS Kerberos. In DSE 6.7,

Analytics 67

Analytics System Innovation Resources 67

Confirmit

JANUARY 15, 2020

To boost that insight, RS has worked closely with the Confirmit team to implement a sophisticated program of text analytics to get a deeper view of customer feedback. With operations across 32 countries and a global network of distribution centers, the organization ships more than 50,000 parcels daily. The results?

Net Promoter Score 52

Net Promoter Score Analytics Case Study Customer Centricity 52

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Fox Metrics

JULY 30, 2020

This is why every company, regardless of its size, needs a web analytic tool to unlock these insights to improve marketing and user experience. While there are several tools for web analytics , few stand out and provides you with an exceptional understanding of your web performance. Table of Contents What is Web Analytics?

Analytics 59

Analytics Tools Metrics Measurement 59