CSM Magazine

JANUARY 11, 2022

Calabrio’s own research found that 90% of contact centres said they were aggressively investing in new channels, automation and analytics tools — while 68% of cloud migrations happened in 2020. They also claim their cloud solutions enable more strategic, smarter business decisions, while 70% say they are enhancing the use of analytics.

Omni-Channel 75

Omni-Channel Return on Investment Analytics Chatbots 75

BirdEye

MARCH 10, 2023

Your social media checklist to get started How to do a social media audit in 7 steps Download a free social media template Social media audit examples Frequently asked questions about a social media audit Audit social media campaigns with Birdeye What is a social media audit? Table of contents What is a social media audit?

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

Happy or Not

JANUARY 18, 2024

Whether it’s budget allocation for marketing campaigns or staffing decisions for customer service, having a clear understanding of the demographic composition allows for optimized resource distribution, ensuring maximum return on investment. Frequently asked questions How can the Demographics widget enhance my marketing strategies?

Customer Satisfaction 36

Customer Satisfaction Analysis Return on Investment Groups 36

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). Expect your analysts to be busy next year as more data sets become available and CX analytics becomes more comprehensive.

Survey 98

Survey Return on Investment eBook System 98

Lithium

APRIL 5, 2022

These videos make reference to a pdf workbook, you can download this from the resources section of this article. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

Optimove

JUNE 19, 2024

Streamlined Marketing Operations: Automating and optimizing marketing processes through journey orchestration leads to more efficient resource allocation and improves return on investment (ROI.) Download Now Journey Mapping vs. Journey Orchestration Journey mapping involves analyzing customer touchpoints and interactions with a brand.

Customer Journeys 52

Customer Journeys Touchpoint Multi-Channel ROI 52

Optimove

MARCH 28, 2023

Accelerating acquisition Engage potential customers who haven’t downloaded your app – or uninstalled it. Reduce friction: By directing first-time users directly to your app download page and then taking them straight to the relevant screen within your app to accomplish their desired task (e.g.,

Marketing 52

Marketing Return on Investment Analysis Social Media 52

BirdEye

APRIL 24, 2023

From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before. ROI: Improved return on investment through strategic planning and data-driven optimization.

Marketing 93

Marketing Social Media B2C Advertising 93

Alliance by IFS

FEBRUARY 14, 2019

Repeated execution of these tasks leaves minimal to no room for error, leading o higher return on investment and causing more companies to implement bots into their customer experience mix. This allows firms to reduce dependence on costly data analytics resources while minimizing the risk of human error. Download Now.

Chatbots 80

Chatbots Report Contact Center Knowledge Base 80

BirdEye

MARCH 22, 2024

Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts. This allows you to centralize analytics and streamline your social media management. Offers comprehensive analytics to track the performance of their social media campaigns.

Social Media 59

Social Media Strategy Multi-Channel Analytics 59

DCX

AUGUST 4, 2024

CX pros will need to consider: How to incentivize app downloads and usage Training staff to leverage new customer data effectively Balancing personalization with privacy concerns What to watch: How Blackbird Pay's rollout in trendsetting restaurants influences broader industry adoption.

Contact Center 52

Contact Center Banking Return on Investment Innovation 52

West Monroe

DECEMBER 14, 2022

Also, aligning your digital journey with the sustainability journey can advance both goals and drive greater overall return on investments—and when the economy rebounds, those who have demonstrated progress will only have strengthened their competitive position. Download our 2023 Outlook. get the report. ×

Industry 52

Industry Return on Investment Report Course 52

CSM Magazine

FEBRUARY 17, 2022

Total Cost of Ownership and Return on Investment (TCO/ROI). Download the report to help you ask the right questions. To learn more about how your organisation can utilise Ventana Research’s approach, go to Calabrio’s reprint of the Agent Management Value Index: 2022 Vendor and Product Assessment to download your own copy.

Management 52

Management Return on Investment Effort Score Report 52

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. With the power of Lumoa’s predictive analytics capabilities, you will be in the driver’s seat when it comes to anticipating customer needs and trends. From a global market worth $9.5

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. With the power of Lumoa’s predictive analytics capabilities, you will be in the driver’s seat when it comes to anticipating customer needs and trends. From a global market worth $9.5

Strategy 195

Strategy Customer Experience Net Promoter Score Effort Score 195

Confirmit

DECEMBER 4, 2018

Compass : Consulting, services, and support to help you to Define, Deliver, and Drive your CX program to achieve long-term business improvement and tangible Return on Investment (ROI). Accelerators are created with expert guidance provided by our implementation specialists and consulting team. What are Confirmit’s Accelerators?

B2B 40

B2B Return on Investment Consulting Government 40

Totango

SEPTEMBER 22, 2022

This can be anything from downloading a white paper to signing up for a trial. Analytics features let teams forecast pipeline growth. Reporting tools help track return on investment. SaaS Analytics Tools. Select List of SaaS Analytics Tools. Google Analytics. SaaS Customer Support Tools.

Tools 71

Tools CRM Analytics Advertising 71

Optimove

DECEMBER 4, 2023

Download Now: 9 creative email tactics Download Now>> Why is Email Segmentation Important for Marketing? This ensures that your marketing efforts are efficient and effective, delivering a higher return on investment. Enhanced Customer Experience: Segmentation contributes to a better overall customer experience.

eBook 52

eBook Groups Metrics Return on Investment 52

BirdEye

FEBRUARY 21, 2023

Free Guide] The ultimate guide to social media marketing for businesses Download Now The most popular social media platforms today When choosing a social media platform for your business, there are many things to consider. We’ll talk more about social media marketing strategies in a bit.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Optimove

JULY 12, 2023

Download Now: All you need to know about mobile marketing Download Now>> Which types of SMS Marketing are right for you? Short links don’t only save costly message characters, look better, and are more enticing to click on, they also allow for deeper analytics to be extracted from the SMS message.

Marketing 52

Marketing Return on Investment Ecommerce Customer Engagement 52

NobelBiz

MAY 25, 2023

Steps to Evaluate Call Center Software Vendors for CDP Solutions #1 Assess Your Business Needs and Long-term ROI When assessing the value for money offered by a call center software vendor, it’s essential to consider the potential long-term return on investment (ROI) their solution may provide.

Call Center 98

Call Center Software Data Contact Center 98

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics Analysis Return on Investment Ecommerce 10

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Trends 191

Trends Net Promoter Score Effort Score ROI 191

Totango

MARCH 16, 2021

B2C renewal or churn outcomes may be based on more individual factors, while B2B outcomes may involve a more calculated analysis of return on investment. This brings the power of data analytics to bear on your map, allowing you to make data-driven decisions and implement data-based actions.

Customer Journeys 118

Customer Journeys B2C B2B e-support 118

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Free] Business plan template from Birdeye Download & Customize Now Differences between business development and sales Sales is taking leads and prospects and working toward a purchase.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Confirmit

DECEMBER 17, 2018

Data and analytics: The ability to build a meaningful data infrastructure in order to turn Big Data into a useful business resource will continue to be a challenge in 2019. How to link CX initiatives to Return on Investment: The perennial CX problem is how you prove the value of CX initiatives.

Customer Experience 40

Customer Experience Return on Investment Customer Experience Professionals Report 40

Optimove

JULY 20, 2023

Guide to Advanced Customer Segmentation Download Now>> Why is email deliverability important? If you focus on improving deliverability, you will maximize the return on investment (ROI) of your email marketing campaigns. Download Now How can Optimove’s email deliverability solution Help You Grow Your Business?

Metrics 40

Metrics ROI Return on Investment Loyalty 40

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Your CS Ops team is a silent power that justifies investigation, investment, and respect. .

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

BirdEye

MARCH 7, 2023

Finally, the success or failure of a social media campaign is heavily reliant on analytics. Guide] The ultimate guide to social media marketing Download Now Why is social media important for your business? Most social media platforms come with some level of analytics tools built-in. Choosing the right metrics.

Social Media 94

Social Media Tips Multi-Channel Infographics 94

Alliance by IFS

OCTOBER 8, 2015

Mobile field service management solutions can provide a wide variety of features and benefits for service organizations, from time/material tracking and scheduling/ dispatching, to contract management, navigation, and reporting and analytics. For more information, you can download the white paper here.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

BirdEye

APRIL 7, 2023

Some standard marketing KPI examples are leads, revenue, return on investment, etc. While ad investment is a critical component of any digital marketing initiative, knowing the conversion rate of these ads is equally vital in determining business success. So what should you look out for? What are some good KPI examples?

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

CSM Practice

OCTOBER 30, 2018

After all, it’s all about proving a return on investment. For proven tactics to help you navigate through a strategic meeting with your client that would increase perceived value and place your client on the path of value maximization please download CSM Practice issued “ 6 Steps to Capturing Business Outcomes” Cheat Sheet.

Customer Success 61

Customer Success Return on Investment Conference Leadership 61

Hero Digital

NOVEMBER 26, 2018

At the “Emerging” level, your brand’s digital practice is a bit more advanced, and you likely have a good grip of audience segmentation, tying analytics to KPIs, and testing and optimizing within channels. With silos dismantled, your organic data and AI extrapolations can be consolidated and activated within a customer data platform (CDP).

Strategy 46

Strategy Data Multi-Channel Roadmap 46

Ecrion

OCTOBER 29, 2019

This gives you qualitative information that you can pair with analytics to find better ways to serve your customers. Automated CCM streamlines your ability to upload and download this information so that the communications pipeline stays open and fast. The Software is Cloud-Based. Your Company is More Likely to Stay in Compliance.

Return on Investment 52

Return on Investment e-support Software Communication 52

CSM Magazine

NOVEMBER 8, 2019

The Workbooks survey revealed that SMEs found it difficult to ascertain the return on investment of their CRM applications: three-quarters of British companies surveyed found it impossible to quantify the value of their CRM investment. Analytics and reporting come in third position at 43%. About Workbooks.

CRM 45

CRM Study ROI Return on Investment 45

Qualtrics

JUNE 1, 2021

Get the benefits of brand experience management by downloading the full study. Despite using multiple tools, more than 40% of respondents lack real-time brand experience management data and insights (45%), predictive analytics (42%), and an automated dashboard for analyzing brand tracker and business data (40%). Download Now.

Brands 26

Brands Return on Investment Financial Study 26

Qualtrics

FEBRUARY 4, 2021

Download our playbook for implementing an XM program for IT. Marketing and business growth: through digital advertising, social media and search marketing, web optimization and analytics. You’ve implemented an IT strategy to increase business efficiency, so it’s essential you measure its impact and return on investment.

Employee Experience 26

Employee Experience Abandon Rate Return on Investment Technology 26