Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Why is Data Analytics Essential in Retail?

Retail 52

Retail Analytics Data eBook 52

Daniel Group

JULY 29, 2021

What are the Best Practices for Customer Feedback Analytics Tools? Let’s discuss the best practices for Customer Feedback Analytics tools to get the most out of your data. Best Practice – Focus on the data not the Customer Feedback Analytics Tools. Don’t fall prey to the “one additional analysis problem.”

Analytics 122

Analytics Tools Feedback B2B 122

GetFeedback

MAY 2, 2019

The following sections come from Kapiche’s eBook: “ What’s the Real Value of Customer Experience? 70% of enterprises have begun to significantly increase their investment into customer analytics solutions in order to properly evaluate their CX metrics such as Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT).

Strategy 261

Strategy Net Promoter Score ROI Effort Score 261

Comm100

MAY 19, 2020

Reports and analytics. Reports and Analytics. Live chat analytics give you valuable insight into your agents as well. This eBook discusses all the essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand or company in a professional manner.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

InMoment XI

JANUARY 2, 2023

Optimizing to improve customer experience begins with establishing a starting point with your current metrics, then designing your program, listening to customers, understanding the insights through analytics, and leveraging those insights to form an action plan. Check out our eBook on the subject! Download eBook.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

InMoment XI

JUNE 28, 2022

This new program launched using greater mobile engagement, text analytics, and case management to close the loop. In our latest eBook, we lay out four specific business goals that financial services brands can achieve with their experience programs. There’s More Where That Came From!

Financial 221

Financial Brands Customer Experience eBook 221

Uniphore

AUGUST 6, 2021

Download eBook. Sheila McGee-Smith, Leading CX Industry Analyst – McGee-Smith Analytics, discusses the importance of curated knowledge. And with agent attrition racking up an estimated $91 billion* globally, the true cost of employee disengagement is too high to ignore. The New Normal. Drowning in Complexity.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

InMoment XI

NOVEMBER 25, 2021

Check out this eBook, “How to Improve Customer Retention & Generate Revenue with Your CX Program”. Of course, this might lead to a slightly less accurate predictive model, but the trade off is worth it, because what good is an accurate prediction if you cannot take effective action on the back of it?

eBook 370

eBook Case Study Exercises Customer Retention 370

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Customer Journeys 93

Customer Journeys Analytics How To Government 93

iPerceptions

OCTOBER 20, 2015

Today, every data driven organization lives and breathes web analytics, from page views to bounce rates to time on site. However, the reality is that web analytics only tells half the story. It can tell you what happened but it can’t tell you why it happened.

eBook 48

eBook Analytics Data Marketing 48

NetBase

FEBRUARY 7, 2019

But it doesn’t happen by chance, and The 2019 Complete Guide to Instagram Listening Strategy eBook , reveals what winning brands and doing – and how! How advanced image analytics and AI technology helps brands gather better insights. And then there’s advanced image analytics, which makes a difference here, of course.

eBook 56

eBook Strategy Analytics Brands 56

Kayako

OCTOBER 6, 2015

Use Google Analytics to find your best-performing content. Next, Content Analytics by SumoMe will tell you exactly which posts readers liked as well as the place where they stopped reading. What’s great about ebooks is that they can be a collection of previous blog posts so they are extremely easy to publish. Actionable content.

eBook 120

eBook Marketing Case Study Study 120

Optimove

MARCH 12, 2025

Implementing a robust analytics system allows businesses to track customer behavior, monitor campaign performance, and identify actionable insights. eBook: 9 Creative Email Tactics Download this eBook to find new ways to wow customers and cut through the clutter with engaging, relevant emails.

Retail 52

Retail Sales Strategy Marketing 52

C3Centricity

DECEMBER 1, 2020

So are you training yourself to think more, improve your memory and polish up your analytical skills? It is available in Hardback, Paperback, EBook and AudioBook formats. Please add your comments below and let’s start a wave of smart discussions ! This post includes concepts from Denyse’s book Winning Customer Centricity. .

Marketing 256

Marketing Customer Centricity Industry Data 256

CSM Magazine

FEBRUARY 11, 2021

New Calabrio ebook provides practical advice and strategies from three award-winning organisations. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

InMoment XI

NOVEMBER 2, 2021

Our eBook, “How to Improve Customer Retention & Generate Revenue with Your CX Program” is an all inclusive guide to everything you need to know to make your program a customer-keeping machine. Curious how your CX program can help you identify opportunities for cross-sell and upsell?

ROI 195

ROI Customer Retention Infographics eBook 195

Interactions

MARCH 14, 2025

It means offering easily digestible insights from your analytics. Listening to customer calls is a critical component for optimizing IVA performance, and automated transcriptions are a key component in our GenAI and analytical capabilities. Check out our eBook that dives into the details!

Financial 62

Financial Interaction Call Recording eBook 62

Uniphore

JUNE 7, 2021

Agent assist uses real-time conversational analytics to understand what customers want and not just what they say. For Jacada Agent Assist, the next steps will look like this: Understand: Unify conversation analytics across your organization to ensure consistency of customer experiences. Take the definitive Agent Assist eBook with you.

Call Center 147

Call Center Self Service Average Handle Time Contact Center 147

inQuba

FEBRUARY 10, 2025

Customer Journey Management , or Journey Analytics, connects the dots between everything your customers are doing and feeling, by unifying data and creating customer-led visualisations of actual journeys. Download this buyers guide as a complimentary ebook. Get it here Download this buyers guide as a complimentary ebook.

Customer Journeys 52

Customer Journeys Omni-Channel Management Insurance 52

Uniphore

NOVEMBER 16, 2021

A conversational automation platform that includes AI-powered interaction analytics for voice, email, and chat interactions helps banks uncover the true reasons for customer churn, drive 100% compliance, and identify other core, customer- and agent-centric opportunities for operational improvements.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Comm100

APRIL 17, 2018

Through the use of analytics tools like Google Analytics and Heatmaps, you can point out problems in your customer’s browsing experience. This eBook contains best practice tips from the CX field, encompassing methodologies like Six Sigma to ensure your pathway to customer experience improvement is clear and straightforward.

Feedback 214

Feedback How To Roadmap Survey 214

InMoment XI

OCTOBER 3, 2024

You can implement predictive customer analytics to identify signs of dissatisfaction or disengagement, such as decreased platform usage or negative feedback. InMoment takes full accountability for CX program success for the lowest cost of ownership.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Optimove

DECEMBER 5, 2018

Download the eBook: Managing Infinite Customer Journeys. In this eBook, we examine the two main approaches to customer journey mapping, discuss their advantages and drawbacks, and describe how focusing on customer micro-segments and predictive analytics delivers greater customer coverage with more relevant and effective messaging.

Customer Journeys 76

Customer Journeys Management eBook Touchpoint 76

Comm100

MARCH 28, 2018

Analytics Applications. Another way to gather information is to use analytics applications to monitor activity on your website. A good example is Google Analytics, which analyzes bounce rate, page views, on-page time and so forth. This eBook contains all of the hints and tips you need to improve statistics as live chat agents.

Metrics 122

Metrics Report System Customer Service 122

Optimove

DECEMBER 5, 2018

Download the eBook: Managing Infinite Customer Journeys. In this eBook, we examine the two main approaches to customer journey mapping, discuss their advantages and drawbacks, and describe how focusing on customer micro-segments and predictive analytics delivers greater customer coverage with more relevant and effective messaging.

Customer Journeys 76

Customer Journeys Management eBook Touchpoint 76

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytics 52

Analytics Measurement How To Handbook 52

TechSee

SEPTEMBER 10, 2019

The core technologies that have enabled the rapid progress and swift adoption of smart virtual assistants include NLP text mining, Voice Analytics and Machine Learning. For your copy of “What Self Service Will Look Like in 2025,” a truly eye-opening eBook, click here. Let’s grab hold and see where it takes us.

Self Service 116

Self Service eBook Insurance Consumers 116

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 120

Technology Customer Service Gamification Wireless 120

TechSee

DECEMBER 17, 2019

Research the technological tools that can make a significant impact, including intent prediction, emotion analytics, and predictive personalization. Systems should be in place for as many customer journeys as possible, from paying bills to upgrading services. Implement smart technologies. Next steps.

Customer Experience 136

Customer Experience Effort Score Competitive Advantage eBook 136

Optimove

JUNE 26, 2019

In this eBook, we examine the two main approaches to customer journey mapping, discuss their advantages and drawbacks, and describe how focusing on customer micro-segments and predictive analytics delivers greater customer coverage with more relevant and effective messaging.

Customer Journeys 76

Customer Journeys Management eBook Touchpoint 76

Clarabridge

OCTOBER 25, 2017

Journey analytics allows you to take advantage of quantitative and qualitative insights gathered from across the business and infuse them into a journey-based view for more credible, data-driven decision-making. Here is a high-level guide to embarking on journey analytics. Journey analytics are easy to implement with the right tools.

Analytics 40

Analytics eBook Customer Journeys Touchpoint 40

TechSee

MARCH 17, 2020

For a deeper dive into these transformative applications, download TechSee’s new eBook , “Artificial Intelligence: a New Frontier for Field Service,” which is crammed with use cases and practical field service examples.

Self Service 109

Self Service Knowledge Base eBook Analysis 109

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it?

Analytics 40

Analytics eBook Tools Data 40

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Wouldn’t it be lovely if your business had a crystal ball that would tell you what the future holds and how to improve it?

Analytics 40

Analytics eBook Tools Data 40

datastax

MARCH 20, 2019

A large banking and financial services firm uses DataStax to accelerate data – based decision – making and serve up real-time reporting and analytics to deliver more value to its customers across the United States, Canada, and the United Kingdom. eBook: DataStax for Enterprises. READ NOW.

Company 88

Company Conference eBook Banking 88

Optimove

MARCH 6, 2024

Analyze Player Trends: Utilize advanced analytics to analyze player trends and identify patterns indicative of gambling addiction or risky behavior. For more information, download the ebook, Responsible Gaming: Get Ahead of the Game The post Building a National Gambling Addiction Safety Net in the US appeared first on Optimove.

eBook 111

eBook Sports Trends Government 111