InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 425

Customer Experience Social Media Analytics Chatbots 425

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics?

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

OCTOBER 23, 2024

With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service. Regular communication helps build trust and keeps customers engaged with your services. Leverage and emphasize community engagement. Proactively communicate with customers.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

OCTOBER 29, 2024

Positive experiences compel customers to engage with you again. They also require less marketing effort to keep them engaged compared to new customers. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Comm100

MARCH 30, 2021

What is omnichannel customer engagement? Omnichannel customer engagement connects all the key digital channels together. Recommended for you: What Does ‘Omnichannel Customer Engagement’ Mean? Recommended for you: Top 7 Customer Service Complaints & How Omnichannel Customer Engagement Can Resolve Them. Sign Up Free.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

OCTOBER 25, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Don’t miss out on this engaging discussion! Can a Customer Data Platform Enhance Your Customers’ Experience?

Customer Experience 296

Customer Experience Data Omni-Channel Banking 296

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

InMoment XI

SEPTEMBER 28, 2021

Fostering true loyalty and engagement with customers starts with the basics—and we’re laying those out for you in our top tips, listed below! Providing your customers with an open channel for communication and feedback engages your customers and strengthens your relationship with them. All of these are good attempts.

Loyalty 389

Loyalty Tips Feedback Advertising 389

ECXO

JUNE 7, 2023

We are thrilled to announce and extend our invitation to you for an exciting and informative discussion: “Creating Engaging Experiences in Real-time,” presented by the ECXO in collaboration with SAS. Finding the perfect balance between leveraging analytics, automation, and maintaining a human touch.

Customer Experience 240

Customer Experience Engagement Chief Customer Officer CRM 240

ECXO

JULY 21, 2023

Creating Engaging Experiences in Real-Time The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time. Reframing the B2B Engagement Journey is a practical discussion by experts.

B2B 120

B2B Video Culture Consulting 120

Comm100

DECEMBER 10, 2024

Player retention isnt just about keeping users coming back; its about building long-term engagement, fostering loyalty, and ultimately maximizing lifetime value. You can gather and utilize advanced data analytics to gather comprehensive information on player behaviors, preferences, and gaming patterns.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

Calabrio

MARCH 11, 2025

Automate performance evaluation: AI-driven QA scorecards and analytics streamline the evaluation process, freeing up managers to focus on coaching and development. These closed loops help create a culture where feedback is seen as a continuous, collaborative process , not a once-a-month event.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. The customer, already engaged and receptive, books the session, which results in them purchasing additional products.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

ECXO

APRIL 21, 2023

Formato convencional24 In partnership with SAS , the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor. How can your culture adapt?

B2B 156

B2B Engagement B2C Customer Experience 156

InMoment XI

JANUARY 22, 2025

The change happens over time, not instantly, and there are always concurring factorsmaybe there was a good sale or big event or snowstorm that coincided with the changes. Reporting and analytics: Access robust information on local SEO performance and ROI to justify efforts and investments and fuel optimization.

How To 195

How To Social Media Software ROI 195

Calabrio

SEPTEMBER 30, 2020

That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. So for the second year in a row, we recognized at our C3 online event — and awarded with cold, hard cash! Let’s take a look at what they did to make an award-worthy case. The Winner: Thomson Reuters.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Don’t miss out on this engaging discussion! But can a Customer Data Platform truly enhance the customer experience?

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

ECXO

DECEMBER 25, 2024

Why It Works: Customers are more likely to trust and engage with brands that offer consistent experiences wherever they interact. Innovate Based on CX Insights What to Do: Use customer feedback and data analytics to identify gaps and develop new products or services. in-store, online, mobile apps, and social media).

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ECXO

JANUARY 25, 2022

ThunderheadONE #CX #customerexperience #journeyOrchestration #cxtransformation #cxo #journeymapping #analytics. Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT. Subscribe here: [link].

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

Retently

JANUARY 13, 2025

Choosing a CES tool that fits your business needs whether its for automation, real-time feedback, or advanced analytics ensures you can collect meaningful data and act on it effectively. Real-Time Data Analytics and Reporting With real-time analytics, you can monitor responses as they roll in and immediately spot trends or issues.

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

ECXO

AUGUST 15, 2023

As with most breakthrough concepts, the idea of digital twins has made it out of manufacturing and into marketing and customer engagement. CJO relies on reinforcement learning to guide customers to a conversion event based on historical data merged with current data as well as similar marketing action behavior patterns.

Customer Journeys 294

Customer Journeys Analytics Data Brands 294

Calabrio

SEPTEMBER 30, 2020

That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. So for the second year in a row, we’ll recognize at our upcoming C3 online event — and award with cold, hard cash! Let’s take a look at what makes each of their Calabrio Analytics use cases award-worthy.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

Experience Investigators by 360Connext

OCTOBER 9, 2014

In Chicago, I was happy to be a part of the celebration, as one of the Customer Experience Professionals Association local networking events happening simultaneously around the world. Analytics are no longer just for data geeks. In fact, the Chicago CX Day event was hosted by KSM media.

Social Media 279

Social Media Customer Experience Professionals Consulting Employee Engagement 279

ECXO

APRIL 14, 2023

ECXO Executives sessions1 In partnership with SAS, the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor.

B2B 156

B2B Engagement Consulting Culture 156

rethinkCX

FEBRUARY 17, 2025

However, retaining subscribers and ensuring long-term engagement require a customer experience (CX)-driven approach. Personalization Increases Engagement Consumers expect tailored experiences, with 80% more likely to do business with a brand that offers personalized interactions (Epsilon).

Gamification 52

Gamification Engagement Customer Engagement e-support 52

BirdEye

FEBRUARY 5, 2025

Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants. This is why maintaining a consistent and engaging social media page is no longer optional. When your content resonates, diners show up.

Social Media 104

Social Media Tips Marketing Video 104

SurveySensum

OCTOBER 29, 2024

That’s where contact center analytics comes into play. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. What is Contact Center Analytics? However, what are the benefits of contact center analytics? Let’s find out!

Contact Center 52

Contact Center Analytics Self Service Average Handle Time 52

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 110

Knowledge Base User Experience Examples Data 110

ECXO

JUNE 11, 2024

A Comprehensive Analysis of AI’s Impact on the Employee Experience by Ricardo Saltz Gulko As we have explored, AI is fundamentally transforming the employee experience, touching every aspect from recruitment and onboarding to learning, development, and day-to-day engagement. However, the path forward is not without its challenges.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

SurveySensum

OCTOBER 31, 2024

Are you creating customer engagement in a digital world? If you want to discover the answers, then let’s dive deep into an important aspect of customer experience strategy – digital customer engagement. What is Digital Customer Engagement? However, how is it different from traditional customer engagement?

Customer Engagement 52

Customer Engagement Engagement Social Media ROI 52

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Call Center 130

BirdEye

FEBRUARY 24, 2025

Google My Business analytics gives you a behind-the-scenes look at how potential customers discover and engage with your business listing on Google. Without proper tracking, businesses risk missing key opportunities to engage and convert these potential customers. Table of contents What is Google My Business analytics?

Analytics 52

Analytics Metrics Tips Report 52

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. AI is of help when it comes to engaging with customers and, also, analysing the data. Did you know that text analytics at Lumoa are powered by AI? ”AI It has been our second Slush and we enjoyed every bit of it. Certainly, yes!

Healthcare 256

Healthcare Customer Centricity Innovation Customers 256

Upstream Works

SEPTEMBER 1, 2020

So, it’s important those agents feel engaged at work and are happy in their roles, with the companies they work for and the opportunities those companies make available to them. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. In fact, the two have a cause-and-effect relationship.

Contact Center 148

Contact Center Engagement Self Service Omni-Channel 148