Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. Get on track. And get ahead of the pack.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Gainsight

NOVEMBER 21, 2023

Discover how Autodesk’s step-by-step approach not only strengthened their relationships with users but also expedited feature implementation, leading to more engaged customers and a remarkable reduction in the insights-to-action cycle. By closing the feedback loop, they validated product roadmaps aligned to user priorities.

Survey 52

Survey Feedback Roadmap Entertainment 52

ECXO

AUGUST 6, 2024

The ability to engage in future thinking is crucial for delivering a superior customer experience. Cognitive Load and Mental Simulation Envisioning the future requires the brain to engage in complex mental simulations, which can be cognitively taxing. Fear of the Unknown: Human beings have a natural aversion to uncertainty.

Customer Experience 170

Customer Experience Policies Culture Innovation 170

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. Also, their understanding and engagement in the company’s customer experience strategy is vital to its success. For example: website optimization, content marketing, and digital analytics.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

Retently

JULY 3, 2024

Honest feedback is like a roadmap for businesses. Pros : Wide reach, trusted by users, might feature built-in analytics. Are you aiming to improve customer satisfaction, enhance employee engagement, or refine product development? That’s what running a business without genuine feedback is like. Next, consider your audience.

Tools 78

Tools Feedback Analytics Survey 78

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Upcoming.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Engagement. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Analytics Metrics Airlines 49

Wootric

DECEMBER 21, 2018

We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . Product roadmap prioritization, customer journey optimization and improved employee engagement are some of the diverse goals our customers are tackling with the power of machine learning.

Analytics 67

Analytics Survey e-support Analysis 67

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Structured messages.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Structured messages.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

DCX

SEPTEMBER 22, 2024

If you’re all about boosting customer satisfaction, cutting churn, and driving revenue, this is one event you don’t want to miss! About Executive MindXchange Events Here are this week’s must-read links: Starbucks' Bold Brew: New CEO Aims to Recaffeinate Brand Experience Selling Experiences. Register Today!

CRM 52

CRM Analytics 52

Lithium

JUNE 2, 2021

Whether you’re a B2B or B2C brand, the global pandemic accelerated the need to be digital-first, and we’re proud to have helped over 2,000 of the world’s most successful brands make that transition with our award-winning customer engagement platform. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today!

Roadmap 52

Roadmap B2C Culture B2B 52

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Mistake #1: You’re not using in-app engagements. In-app engagements cut through the noise and are incredibly useful for delivering the right information at the right time.

Case Study 89

Case Study Roadmap Study Feedback 89

Lithium

MAY 4, 2021

The event for digital leaders is back! Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Khoros Engage has it all – dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking. Webinars & Events.

Conference 52

Conference Analytics Social Media Roadmap 52

Lithium

MARCH 2, 2021

The Khoros Titans program is a brand new program to recognize our users who are highly engaged throughout their journey with Khoros. Titans will be rewarded for their continued engagement with Khoros with a wide range of networking opportunities for personal and professional advancement and increased access to Khoros' resources.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Oracle

FEBRUARY 21, 2020

Conversations are at the heart of every customer experience and allow customers to engage with your brand, from browsing and researching to engaging in marketing campaigns or sales discussions, driving purchase decisions, and engaging in post-sales. Oracle Digital Customer Service Overview and Roadmap.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. Hello Atlas members!

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Kustomer

NOVEMBER 9, 2023

To achieve this vision, we’re excited to announce our upcoming virtual event, the AI/CX Virtual Summit 2023 , scheduled for December 12th. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX. The answer lies in the rapidly changing landscape of CX.

Customer Experience Professionals 52

Customer Experience Professionals Innovation e-support Industry 52

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Don’t Make Ads for TikTok; Make Outstanding Content The days of ad views equaling positive customer engagement are over. Khoros Care Analytics Updates-.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Fostering an engaged community of customers and stakeholders. Product or service roadmap boards. Gathering market intelligence.

Roadmap 118

Roadmap Feedback B2B Survey 118

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? Product Analytics. How To Measure Product Adoption Using Product Analytics. Growth and Analytics: How to Enable Product-Led Success.

Resources 52

Resources Handbook eBook Government 52

Lithium

APRIL 6, 2021

Webinars & Events. Marketing Roadmap Deep Dive Webinar. Engaging Atlas Discussions. What are the use cases you cover with Care Analytics as an addition to Community Analytics?: Analytics Data Doesn't Match : Issues with community analytics? Top Engaged Contributors. Watch On-Demand.

Customer Journeys 52

Customer Journeys Analytics B2C Roadmap 52

Quadient

MAY 20, 2022

Individual events often demand immediate communication. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He studied Marketing and Finance at the University of Illinois at Chicago and completed a Wharton Executive Education program on Business Analytics. . Generate (on-demand and batch).

Communication 52

Communication Guidelines Roadmap Healthcare 52

Gainsight

MARCH 30, 2020

This critical time for humanity has resulted in a critical event in the lifecycle of your customers. To deliver this level of customization, you need product analytics to slice and dice your customer segments and in-app engagements to reach out to users within your product and guide them along individualized journeys.

How To 59

How To Analysis NPS Trends 59

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour.

Brands 60

Brands Social Media Analytics Conference 60

SurveySparrow

AUGUST 28, 2023

Predictive Analysis : Use data analytics to predict potential issues and reach out to users before they encounter problems. #5 9 Community Engagement User Forums: Create online user forums where users can connect with peers, ask questions, and share best practices. Understand whether users find the community engagement valuable.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

NetBase

OCTOBER 23, 2019

We’re super grateful for the opportunity to share the latest and greatest social analytics advances with lots of new faces. iHeartMedia Captures Heart of Event Challenges. Events require expert social media listening not only with people attending but those who can’t attend. A Roadmap to Meaningful Content.

Social Media 40

Social Media Roadmap Analytics Sports 40

NetBase

OCTOBER 23, 2019

We’re super grateful for the opportunity to share the latest and greatest social analytics advances with lots of new faces. iHeartMedia Captures Heart of Event Challenges. Events require expert social media listening not only with people attending but those who can’t attend. A Roadmap to Meaningful Content.

Social Media 40

Social Media Roadmap Analytics Sports 40

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. To accomplish this, the leader must combine strategy with technical comprehension of data, systems, analytic tools, workflows, and, of course, excellent knowledge of your product or software and all integrated applications. . It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Oracle

SEPTEMBER 19, 2018

The advent of artificial intelligence, chatbots, voice technology, and next-generation analytics is transforming the customer experience. Your Roadmap of the Future for Sales and Service. Grow Your Business by Modernizing Experiences with Digital Engagement. Note that event details are subject to change.

Sales 49

Sales Roadmap Loyalty Chatbots 49

Circular Edge

DECEMBER 13, 2022

This makes access challenging for yearly audits or to recover records in the event of a malware attack or other incident. Analytics systems help confirm the known and uncover what was not known, with multidimensional reporting that drills through current and historical transaction detail. Who benefits?

Data 52

Data Competitive Advantage Multi-Channel Analytics 52

Oracle

OCTOBER 3, 2019

This is a preview of the ebook “Moments That Matter: A New Customer Experience Roadmap for Financial Services “ Today’s finserv CX is evolving to showcase the power of anticipating customer needs. Deepening relationships with data-driven upsells.

Financial 56

Financial Banking Multi-Channel Travel 56

CX Journey

MAY 5, 2015

In addition to the local networking events that local CXPA teams host around the country, this event is the annual membership gathering with an agenda filled with great speakers, awesome member-to-member exchanges of tools and ideas, awards, networking, and more. Let's dive in to her presentation.

Customer Journeys 80

Customer Journeys Strategy Customer Experience Government 80

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. MAU and DAU give insight into engagement, adoption, and overall user health. Some companies use the Average Page View count to get an overview of customer engagement. READ THE GUIDE.

Metrics 65

Metrics Net Promoter Score Management How To 65