Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? We’re here to help. Do I know how users are behaving?

Roadmap 52

Roadmap Analytics Metrics Feedback 52

Gainsight

SEPTEMBER 1, 2022

More analytics. So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. Add widgets.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

InMoment XI

AUGUST 17, 2023

Understand Customer Expectations: By analysing and understanding your customers’ feelings and emotions using sentiment and text analytics towards a product or service you are offering, you are able to align your development efforts with customer needs and preferences.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. In short, it’ll make your life way easier.

Roadmap 75

Roadmap Analytics Analysis NPS 75

Lumoa

JANUARY 23, 2018

Instead it is the unstructured nature of the data which makes it challenging to tackle with any traditional means of analytics. This situation is where automated text analytics is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Which one should be tackled first? Learn More.

Analytics 304

Analytics NPS Financial Analysis 304

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

ECXO

MARCH 21, 2023

Leaders must provide services, excellent customer service, delivery and engagement and must communicate their commitment to providing an exceptional customer experience. Design leads us to data and experience personalisation Personalised approach (Data Analytics): Customers expect a personalised experience that meets their specific needs.

B2B 295

B2B Customer Experience Roadmap Culture 295

Gainsight

MARCH 21, 2022

Mastering the user experience can drive up everything from revenue and engagement to product growth. What you may not realize is that user analytics can lift that weight off of your shoulders and make it easy for you to deliver an excellent product experience. What is user analytics? Why are user behavior analytics important?

Analytics 52

Analytics Roadmap How To Analysis 52

Totango

MARCH 13, 2020

Understanding how to use customer success analytics to your advantage is key to seeing your enterprise’s roadmap for the future. Utilizing customer success analytics intelligently begins with identifying what to track and how to track it. Using Customer Success Analytics to Take Action. This promotes efficiency.

Analytics 82

Analytics Customer Success How To Customer Journeys 82

Gainsight

JANUARY 6, 2023

According to the report, “Today, the most successful digitally powered B2B companies are built with a combination of product-led growth for acquisition and adoption, customer-led growth for expansion and retention, and community-led growth for advocacy and engagement. Benchmark: Product Roadmapping With Product Experience Data.

Resources 52

Resources Roadmap eBook Analytics 52

Thematic

DECEMBER 5, 2018

So, let’s look at ways to reduce churn with customer retention analytics and why it’s important in the first place. To enable these actions, customer retention analytics provide predictive metrics of which customers might churn — which enables them to get ahead of it. 3 benefits to improve customer retention with analytics.

Customer Retention 96

Customer Retention Analytics Data Strategy 96

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Structured messages.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage !

Self Service 52

Self Service Analytics Video NPS 52

Qualtrics

APRIL 25, 2019

Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities. 5) Mitigate bias – The most effective D&I initiatives are predominantly grounded in objective data and analytics. Book a demo.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

ECXO

AUGUST 6, 2024

The ability to engage in future thinking is crucial for delivering a superior customer experience. Cognitive Load and Mental Simulation Envisioning the future requires the brain to engage in complex mental simulations, which can be cognitively taxing. Fear of the Unknown: Human beings have a natural aversion to uncertainty.

Customer Experience 170

Customer Experience Policies Culture Innovation 170

CSM Magazine

JUNE 17, 2021

Cloud-first workforce engagement management provider announces roadmap for Data Sovereignty across Southeast Asia. Calabrio , the customer experience intelligence company, has announced the availability of its cloud Workforce Engagement Management (WEM) platform via a local point of presence in Singapore.

Engagement 52

Engagement Management Roadmap Leadership 52

CSM Magazine

JUNE 28, 2021

You have probably heard the term employee engagement being coined by many business leaders since the start of the pandemic. How can you make sure that customer support employees feel engaged with their teams, and their organisation as a whole? Understanding employee engagement. Measuring engagement.

Employee Engagement 52

Employee Engagement Engagement Roadmap Measurement 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Gainsight

NOVEMBER 21, 2023

Discover how Autodesk’s step-by-step approach not only strengthened their relationships with users but also expedited feature implementation, leading to more engaged customers and a remarkable reduction in the insights-to-action cycle. By closing the feedback loop, they validated product roadmaps aligned to user priorities.

Survey 52

Survey Feedback Roadmap Entertainment 52

Gainsight

JULY 13, 2022

At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Building products with data-driven product roadmaps and improved product experience is critical to durable growth, so Product professionals are critical to the future of Pulse.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Lithium

JUNE 4, 2024

Release Notes This release includes Badges updates, custom fields for Salesforce escalations, new filters on the Manage Content dashboard, Analytics updates, developer experience updates, and several bug fixes. Engaging Atlas Discussions Check out fresh discussion shoutouts every week on the Atlas homepage ! Community Aurora 24.04

CRM 52

CRM Roadmap Software Leadership 52

Aveus

MAY 18, 2021

At Medecision, our solutions and services help health plans improve the consumer experience and increase engagement. An analytics-driven approach to customer experience redesign could ensure Star performance, while potentially driving growth for plans. By Medecision.

Consumers 130

Consumers Healthcare Metrics Case Study 130

Gainsight

MAY 24, 2022

Product analytics and behavioral data reveal more than just our habits. Smarter Product Roadmaps, Shorter Timelines. Perhaps more importantly, product analytics also shorten the time between data collection and product innovation. In short, data validates what your customers want. .

Innovation 105

Innovation Roadmap Analytics Meeting 105

Totango

NOVEMBER 27, 2023

Those insights empower CS teams to proactively deliver maximum value to customers, reduce churn risks, uncover accounts with high and low engagement, and maximize growth through expansion revenue. Strategy: Vision, innovation, roadmap, partner ecosystem, pricing flexibility and transparency, and community.

Report 94

Report Trends Customer Success Self Service 94

Gainsight

APRIL 5, 2022

However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. How can multi-product companies benefit from analytics?

Company 52

Company Multi-Channel Roadmap Analytics 52

Optimove

JANUARY 3, 2024

These triggers automatically send relevant messages when specific actions or behaviors are detected, ensuring timely engagement that starts with understanding customer behavior.   6. Incorporate Real-Time Analytics Use real-time analytics to monitor customer interactions and make immediate adjustments to marketing messages.

Marketing 59

Marketing Customer Centricity Analytics Touchpoint 59

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Engagement. These are all aspects of Engagement you can measure – but you need a bit of help from our next metric to really get down to what’s driving the conversation. What’s trending?

Social Media 49

Social Media Analytics Metrics Airlines 49

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Structured messages.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deep messaging analytics. Structured messages.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

ECXO

NOVEMBER 16, 2023

Predictive analytics are being used to anticipate customer needs, identify likely issues and and work out what comes next. Any technology that makes CX poorer has no place on the roadmap. Adding a chatbot to a website to triage enquiries and route them to the right person means engagement is not lost. Then ChatGPT happens.

Customer Experience 182

Customer Experience Chatbots Self Service Touchpoint 182

Wootric

DECEMBER 21, 2018

We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . Product roadmap prioritization, customer journey optimization and improved employee engagement are some of the diverse goals our customers are tackling with the power of machine learning.

Analytics 67

Analytics Survey e-support Analysis 67

Martin Hill-Wilson

JANUARY 29, 2016

The first is Interaction Analytics which provides credible evidence of what goes on day in day out. Smartphone addicted customers increasingly use their ‘third hand’ for all engagement touch points including customer service. I’ve been a long term evangelist for the interaction analytics cause. The second is Visual IVR.

Omni-Channel 40

Omni-Channel Roadmap Self Service Customer Journeys 40

Retently

JULY 3, 2024

Honest feedback is like a roadmap for businesses. Pros : Wide reach, trusted by users, might feature built-in analytics. Are you aiming to improve customer satisfaction, enhance employee engagement, or refine product development? That’s what running a business without genuine feedback is like. Next, consider your audience.

Tools 78

Tools Feedback Analytics Survey 78

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

West Monroe

JANUARY 2, 2024

At this stage, a crucial responsibility for the CFO is the collection of a diverse range of quantitative and qualitative metrics; these metrics serve as the backbone of the organization's prioritized focus, essentially forming the finance transformation roadmap. CRM, ERP, WMS).

Data 52

Data Roadmap CRM Technology 52