Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

InMoment XI

JUNE 28, 2022

Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Our next InMoment announcement covers a report by third-party analyst, Forrester, entitled “The Forrester Wave : People-Oriented Text Analytics Platforms, Q2, 2022.” Want to know more about these headlines? Forrester Research, Inc.

Analytics 74

Analytics Feedback Report Industry 74

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 120

B2B Video Culture Consulting 120

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience? Don’t miss out on this engaging discussion!

Customer Experience 289

Customer Experience Data Omni-Channel Banking 289

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction. Continuous Personalization Customers expect personalized interactions at every touchpoint.

Customer Experience 328

Customer Experience Social Media Analytics Chatbots 328

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. But can a Customer Data Platform truly enhance the customer experience? Don’t miss out on this engaging discussion!

Customer Experience 220

Customer Experience Data Customer Centricity Culture 220

ECXO

JANUARY 25, 2022

ThunderheadONE #CX #customerexperience #journeyOrchestration #cxtransformation #cxo #journeymapping #analytics. Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn. You are all welcome to the open-access webinar with 120 places available. On February 16, 2 PM CET or 1 PM GMT. Subscribe here: [link].

Customer Relationship Management 293

Customer Relationship Management Innovation Analytics Employee Experience 293

InMoment XI

SEPTEMBER 28, 2021

Businesses use a variety of statistical techniques to make predictions about the potential for future events. Furthermore, predictive analytics may be used to ascertain the degree to which answers from a survey relate to particular goals (such as loyalty and engagement).

Loyalty 389

Loyalty Tips Feedback Advertising 389

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. Did you know that text analytics at Lumoa are powered by AI? ”AI Customers are more and more often on the agenda of business and startup events, and what is even more important, in the entrepreneurs' minds. Certainly, yes!

Healthcare 256

Healthcare Customer Centricity Innovation Meeting 256

ECXO

AUGUST 15, 2023

CJO relies on reinforcement learning to guide customers to a conversion event based on historical data merged with current data as well as similar marketing action behavior patterns. Gartner predicts that by 2024 60 percent of the data used to develop AI and analytics applications will be synthetically generated.

Customer Journeys 272

Customer Journeys Analytics Data Brands 272

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Events marked “Done” now highlighted on Impact page! Check it out now ! That’s all folks!

Knowledge Base 195

Knowledge Base Analytics Analysis Feedback 195

Kerry Bodine

JANUARY 11, 2019

Journey analytics is one step in the right direction. What is journey analytics ? Number 3: The Always Up-To-Date Guide To CX Events. The only non-journey post on our top 10 list, this post has been so popular over the past several years that we’ve permanently redirected it to a dynamic event listing.

Customer Journeys 192

Customer Journeys Customer Experience Touchpoint Analytics 192

ECXO

NOVEMBER 19, 2024

Lesson for Companies : Use data analytics to understand your customers’ preferences, behaviors, and past interactions. Community Building : Create spaces where customers can connect, such as online forums, social media groups, or live events. Think of it as creating your own “Star Wars Fandom” around your brand.

Customer Experience 295

Customer Experience Social Media Customer Journeys Touchpoint 295

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. To learn more, visit Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. The following diagram illustrates the solution architecture.

Analytics 126

Analytics Self Service First Call Resolution Banking 126

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

ECXO

AUGUST 27, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience? Don’t miss out on this engaging discussion!

Customer Experience 156

Customer Experience Data Omni-Channel Analytics 156

Calabrio

OCTOBER 15, 2019

This year we also launched our first-ever analytics competition , so there was even more to celebrate. This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Getronics has used Calabrio solutions for 10 years and is implementing Calabrio Analytics.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

ECXO

APRIL 21, 2023

link] For more practical events follow the ECXO.org [link] This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 156

B2B Engagement B2C Customer Experience 156

Calabrio

DECEMBER 8, 2020

Originally deployed primarily by larger or more sophisticated contact centers, analytics quickly emerged as a “must-have” application for modern customer service teams. Yet confusion still surrounds the optimal functionalities these analytics must have. Look at the term “real-time feed.”

Data 264

Data Contact Center Multi-Channel System 264

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Analysis Chatbots Analytics 195

Lumoa

NOVEMBER 21, 2023

Accuracy: For processing the feedback data and making judgments based on it, AI tools help reduce human errors and oversights delivering accurate analytics. Therefore, the most optimal analytics solution is to merge machine learning and human intelligence. Lumoa’s analytics is built on top of this philosophy.

Analysis 195

Analysis Feedback Social Media Chatbots 195

Calabrio

MAY 6, 2019

Watch a demo of our new version of Calabrio ONE and see how we’re using embedded analytics and an intuitive new UI to help organizations enhance their customer experience intelligence. If you’re attending the event we’d love to share how Calabrio ONE can help your organization. We’ll be running a contest with daily winners announced.

Contact Center 193

Contact Center Social Media Conference Analytics 193

InMoment XI

NOVEMBER 7, 2024

Advanced analytics features, like sentiment analysis and feedback segmentation, allow brands to uncover deep insights and make impactful, real-time improvements. With powerful analytics, real-time data integration, and content customization options, Adobe is ideal for brands leveraging data to drive engagement.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

GetFeedback

SEPTEMBER 19, 2018

GetFeedback’s Text Analytics filters keywords by sentiment, frequency, and trending terms, allowing you to take action on valuable feedback. Event Feedback. Send post-event surveys to learn what attendees liked or disliked about the event. Net Promoter Score Surveys.

Survey 199

Survey Net Promoter Score Data Effort Score 199

InMoment XI

OCTOBER 18, 2023

After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! If you couldn’t attend the event, fear not! Let’s take a look!

Customer Experience 195

Customer Experience ROI Return on Investment Financial 195

InMoment XI

OCTOBER 25, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation.

Feedback 195

Feedback Management Social Media ROI 195

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

InMoment XI

FEBRUARY 29, 2024

Often referred to as NAP High-quality images and videos to your Google Business Profile Local content that caters towards local interests, events, and news Positive sentiments in customer reviews While this is not an exhaustive list, this gives you an idea of some of the most important local SEO ranking factors.

Tips 195

Tips Strategy Case Study Social Media 195

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 322

Employee Experience Analysis Multi-Channel Employee Engagement 322

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. CSAT is used to measure the customer satisfaction of a specific interaction or event.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Reduce the unknowns in your customer experience with superior analytics.

Connections 147

Connections Contact Center Analytics Travel 147

CloudCherry

MARCH 3, 2019

Within their portal, they zeroed in on seven major life events (having a child, going on bereavement leave, etc.). They prioritized these events because they gleaned that if these events aren’t handled well, they can change the employee/employer relationship forever.

Customer Experience 186

Customer Experience Self Service Culture Customers 186

InMoment XI

OCTOBER 23, 2024

Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. Moreover, by handling repetitive analytical tasks, AI systems allow human agents to invest more of their time and energy into forging strong customer relationships by resolving more complex issues.

Banking 195

Banking Customer Experience Effort Score Financial 195

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Conference 80

Conference Analytics Connections Tips 80

Uniphore

AUGUST 6, 2021

Few events have tested the modern contact center—and exposed its shortcomings—like the 2020 pandemic. Sheila McGee-Smith, Leading CX Industry Analyst – McGee-Smith Analytics, discusses the importance of curated knowledge. Why Your Agent Experience Matters to Your Customer Experience—And Your Bottom Line. Download eBook.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

AWS Machine Learning

JANUARY 10, 2024

ML Engineer at Tiger Analytics. EventBridge monitors status change events to automatically take actions with simple rules. The EventBridge model registration event rule invokes a Lambda function that constructs an email with a link to approve or reject the registered model. This post is co-written with Jayadeep Pabbisetty, Sr.

Training 132

Training Travel Analytics Metrics 132