ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How to develop the so-needed emotional connection in your early engagement How to deliver and generate a great experience from the first digital and human interactions.

B2B 120

B2B Video Culture Consulting 120

ECXO

NOVEMBER 19, 2024

Lesson for Companies : Use data analytics to understand your customers’ preferences, behaviors, and past interactions. Personalize product recommendations, articles, or offers based on the customer’s past interactions. Dynamic Content : Implement dynamic content on your website and email campaigns.

Customer Experience 295

Customer Experience Social Media Customer Journeys Touchpoint 295

Calabrio

SEPTEMBER 30, 2020

That’s why the right analytics platform, applied the right way to the right data, is so critical to contact center leaders right now. So for the second year in a row, we’ll recognize at our upcoming C3 online event — and award with cold, hard cash! Let’s take a look at what makes each of their Calabrio Analytics use cases award-worthy.

Analytics 147

Analytics Net Promoter Score Contact Center Effort Score 147

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Call Center 130

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. Did you know that text analytics at Lumoa are powered by AI? ”AI 85% of customer interactions will be managed with AI by 2020 @AccentureFI #accentureaccelerator #slush17 — Hanna-Mari Parkkinen (@HMParkkinen) 1 December 2017.

Healthcare 256

Healthcare Customer Centricity Innovation Meeting 256

GetFeedback

MAY 9, 2019

Customer experience is how your customers perceive their interactions with your company. We’ll go into more detail below as to why, but for now, here is our definition: Great customer experience means meeting or exceeding the expectations of your customer during all interactions with your company. What is customer experience?

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

Calabrio

DECEMBER 8, 2020

Originally deployed primarily by larger or more sophisticated contact centers, analytics quickly emerged as a “must-have” application for modern customer service teams. Yet confusion still surrounds the optimal functionalities these analytics must have. Look at the term “real-time feed.” Why is it such a problem for contact centers?

Data 264

Data Contact Center Multi-Channel System 264

InMoment XI

NOVEMBER 7, 2024

Customer experience automation refers to automating interactions or touchpoints throughout the customer journey. Scalability Customer experience automation systems can handle high columns of interactions simultaneously. What is Customer Experience Automation? Orchestration refers to creating a cohesive and smooth customer journey.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

MAY 10, 2024

Below are the top six insights extracted from the event that have the potential to transform your CX strategy: #1: AI Paves the Way for Future CX Programmes Integrating artificial intelligence (AI) into CX strategies isn’t just about future-proofing; it’s about seizing opportunities now.

Social Media 195

Social Media Analysis Chatbots Analytics 195

Kerry Bodine

JANUARY 11, 2019

If you tried to map each and every variation of customer interactions, you’d start by plotting one action (like seeing an ad). Journey analytics is one step in the right direction. What is journey analytics ? Number 3: The Always Up-To-Date Guide To CX Events. The title of this post is actually a trick.

Customer Journeys 192

Customer Journeys Customer Experience Touchpoint Analytics 192

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. Strategic requirements To further elevate their client interactions, Rocket identified key requirements for their solution.

Analytics 126

Analytics Self Service First Call Resolution Banking 126

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

InMoment XI

OCTOBER 25, 2024

Online reviews are the most trusted source of information for most people interacting with a restaurant for the first time. ReviewTrackers ) Reviews and ratings, with a share of 42%, are the most popular way customers interact with brands. Start with your social media profile and look at the interactions with your recent posts.

Feedback 195

Feedback Management Social Media ROI 195

Calabrio

OCTOBER 15, 2019

This year we also launched our first-ever analytics competition , so there was even more to celebrate. This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Getronics has used Calabrio solutions for 10 years and is implementing Calabrio Analytics.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Calabrio

MAY 6, 2019

While you’re there, head over to our booth #413 in the expo hall to experience how we can help transform the way you work by illuminating compelling insights that allow you to empower agents and enrich human interactions in your contact center. If you’re attending the event we’d love to share how Calabrio ONE can help your organization.

Contact Center 193

Contact Center Social Media Conference Analytics 193

AWS Machine Learning

MARCH 15, 2024

In today’s landscape of one-on-one customer interactions for placing orders, the prevailing practice continues to rely on human attendants, even in settings like drive-thru coffee shops and fast-food establishments. The JSON body of the request is provided in the event slot. """ logger.debug('event is: {}'.format(event))

Interaction 141

Interaction e-support Policies Multi-Channel 141

InMoment XI

OCTOBER 23, 2024

Customer experience in banking refers to the thoughts, opinions, and feelings customers have about every interaction with your financial institution. From visiting your physical branch to paying an electricity bill through your app, each interaction with a touchpoint contributes to a customer’s perception of your business.

Banking 195

Banking Customer Experience Effort Score Financial 195

Lumoa

NOVEMBER 21, 2023

Accuracy: For processing the feedback data and making judgments based on it, AI tools help reduce human errors and oversights delivering accurate analytics. It has become so easy to process customer feedback, identify improvement areas, and even generate new product ideas just by using interactive chat sessions.

Analysis 195

Analysis Feedback Social Media Chatbots 195

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 322

Employee Experience Analysis Multi-Channel Employee Engagement 322

ECXO

APRIL 21, 2023

link] For more practical events follow the ECXO.org [link] This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 156

B2B Engagement B2C Customer Experience 156

Uniphore

AUGUST 6, 2021

Few events have tested the modern contact center—and exposed its shortcomings—like the 2020 pandemic. Antiquated knowledge bases and hit-the-ground-running onboarding practices continue to frustrate contact center workers, hindering customer interactions and fueling employee disengagement and attrition. Download eBook. The New Normal.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Comm100

OCTOBER 19, 2022

It will learn from that interaction as well as future interactions in either case. This means its algorithms are trained to understand open-ended questions and continue to learn context as it interacts with more users to provide better solutions. Second, the customer prefers to interact with a human. 8 Chatbot Analytics.

Chatbots 240

Chatbots Omni-Channel Analysis Interaction 240

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. This statistic underscores the importance of a human touch in creating meaningful customer interactions.

Hospitality 195

Hospitality Call Center Retail NPS 195

InMoment XI

MARCH 5, 2024

The best way to do that is by being able to understand the vast amounts of unstructured data that come with customer interactions. Unstructured data is so important because it represents such a large portion of the total amount of data you will interact with. What is Unstructured Data?

Data 195

Data Customer Experience Social Media Analysis 195

Comm100

MARCH 30, 2021

They don’t see things in terms of “platforms” and “channels” — all they want is a direct line to the company, where they can make a new inquiry or resume whatever interaction they left off on. That means that no matter what channel the customers reach out on, the entire history of their interactions with the team will follow them.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

OCTOBER 29, 2024

Loyal customers help your business by: Purchasing your product or service repeatedly Recommending your brand to friends and family Boosting your engagement by interacting with you online Providing thoughtful customer feedback to help you improve The Importance of Customer Loyalty Customer loyalty is crucial to business growth and sustainability.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

SEPTEMBER 25, 2024

Merging all three disciplines, it focuses on the interaction between computers and humans through natural language. Therefore, enhancing the interactions between computers and humans to be useful and meaningful is crucial. Natural Language Processing (NLP) is a complex, yet fascinating and rapidly evolving field.

Data 195

Data Social Media Net Promoter Score Analysis 195

ECXO

AUGUST 9, 2023

An endless cycle of economic, political and social events are becoming the new normal. Firms don’t tend to hire people who are multi-disciplinary with strong CX or even data analytics skills. The impact it has on your PS and consulting, and on any client interaction, is considerable. Clients want more than a technical team.

Consulting 286

Consulting Competitive Advantage Culture Touchpoint 286

CloudCherry

MARCH 3, 2019

Following are a few examples of real companies that used these competencies to improve their overall CX model: The HR technology firm Alight focused on their self-service portal, where 90% of HR interactions occur. Within their portal, they zeroed in on seven major life events (having a child, going on bereavement leave, etc.).

Customer Experience 186

Customer Experience Self Service Culture Customers 186

Vonage

AUGUST 30, 2016

It is one of NewVoiceMedia’s biggest annual events. In this session, you will learn how to: deliver a personalized customer experience, challenge your business to grow with smart analytics and enable customers to access your brand through their preferred channel. Are you heading to Dreamforce? Simon Says volunteer!

Sales 215

Sales Customer Confidence Connections Tips 215

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Personalization Leverage data analytics and customer insights to personalize the online shopping experience. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Effort Score Social Media 195

AWS Machine Learning

SEPTEMBER 13, 2022

AWS Glue is a serverless data integration service that makes it easy to discover, prepare, and combine data for analytics, ML, and application development. Data engineers and data scientists can now interactively prepare data at scale using their Studio notebook’s built-in integration with serverless Spark sessions managed by AWS Glue.

Interaction 98

Interaction Data Policies Resources 98

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Brand Guardianship Is Key to Consumer Loyalty.

Connections 147

Connections Contact Center Analytics Travel 147

TechSee

NOVEMBER 20, 2018

Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs. Utilizing both advanced data analytics and innovative AR remote assistance technology yields a highly efficient solution for customer service operations that directly reduces the need for truck rolls.

Innovation 153

Innovation Technology Self Service Call Center 153

Uniphore

NOVEMBER 17, 2021

When interacting with investors, firms must be transparent in their disclosures, fees and expenses, conflicts of interest and sales practice issues. In this article, we explore how AI-powered speech analytics are helping wealth management firms to: Comply with Record-Keeping Regulations. But not for machines. Download Now.

Analytics 130

Analytics Analysis Interaction Sales 130