Thematic

FEBRUARY 5, 2025

If you feel like you are drowning in a sea of customer feedback and struggling to pinpoint the real concerns, then you are experiencing text analytics challenges. That’s why text analytics is important. Let’s take a look at some of the common text analytics challenges.

Analytics 62

Analytics Analysis Social Media Multi-Channel 62

Uniphore

AUGUST 6, 2021

Few events have tested the modern contact center—and exposed its shortcomings—like the 2020 pandemic. In fact, Gartner estimates that of the 70 percent of customers who attempt self-service during their resolution journey, only 9 percent of calls are resolved through that channel alone. Download eBook. The New Normal.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. A multi-location business will benefit from local SEO , ensuring that each location appears in relevant search engine results. Ensure all information is accurate and matches other online channels. Increase online presence.

Tips 85

Tips Tools Social Media Multi-Channel 85

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

Optimove

MARCH 25, 2025

Data-Driven Impact Measurement Advanced analytics and AI help operators track the true impact of gamification on engagement and revenue. Through out-of-the-box integrations with solutions like Captain Up and Gamanza Engage , real-time gamification events sync automatically with customer data.

Gamification 52

Gamification Multi-Channel How To Sports 52

AWS Machine Learning

OCTOBER 16, 2024

DPG Media is a leading media company in Benelux operating multiple online platforms and TV channels. Variability in content volume – They offer a range of content volume, from single-episode films to multi-season series. This post was co-written with Lucas Desard, Tom Lauwers, and Sam Landuydt from DPG Media.

Video 119

Video Metrics Multi-Channel System 119

Optimove

NOVEMBER 28, 2024

See the difference control groups make in this guide Download Now Why it Matters: The convergence of Black Friday and the NFL creates a rare opportunity for marketers to capitalize on heightened consumer engagement across two major events. How Optimove Empowers Retailers and Sports Betting Sites 1.

Sports 59

Sports Retail Multi-Channel Effort Score 59

Optimove

OCTOBER 4, 2018

In today’s digital-focused world, multi-channel marketing is important for the simple reason that you must be able to reach your customers where they are. The number of devices per user is growing and it is important to have an orchestrated strategy of offers sent through several channels, so you won’t miss any potential touchpoints.

Multi-Channel 53

Multi-Channel e-support Analytics Touchpoint 53

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

Thematic

MARCH 2, 2025

Consumer analytics organizes that data into trends, like how many visitors leave a page without making a purchase. Consumer analytics might reveal that 70% of visitors leave without buying. Gathering qualitative feedback that can be used alongside text analytics for more comprehensive analysis.

Customer Insights 62

Customer Insights Analysis Social Media Analytics 62

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Here are some effective ways to manage your local reputation in the UK: Participate in local business groups and engage in community-centric events. That is why reputation management is essential for every business in the UK.

Management 52

Management Multi-Channel Social Media Guidelines 52

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Interactions

FEBRUARY 6, 2025

According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. Insurers who automate customer interactions by voice and digital channel must tread carefully to provide the level of service consumers expect.

Insurance 62

Insurance Interaction Self Service Multi-Channel 62

Calabrio

DECEMBER 8, 2020

Originally deployed primarily by larger or more sophisticated contact centers, analytics quickly emerged as a “must-have” application for modern customer service teams. Yet confusion still surrounds the optimal functionalities these analytics must have. Look at the term “real-time feed.” Absolutely no smoke and mirrors.

Data 147

Data Contact Center Multi-Channel System 147

AWS Machine Learning

FEBRUARY 21, 2025

Thats why we use advanced technology and data analytics to streamline every step of the homeownership experience, from application to closing. We implemented an AWS multi-account strategy, standing up Amazon SageMaker Studio in a build account using a network-isolated Amazon VPC. Analytic data is stored in Amazon Redshift.

Data 78

Data Company Effort Score Financial 78

BirdEye

JANUARY 24, 2025

While traditional advertising like TV or print media speaks at an audience, active social media management across channels encourage dialogue. Your social media channels should highlight offerings tailored to these groups, like family packages for leisure travelers or coworking spaces for professionals.

Social Media 52

Social Media Hotels Strategy Marketing 52

BirdEye

DECEMBER 16, 2024

Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses. Performance analytics Tracking occupancy rates is no longer sufficient to understand the performance of multi-location storage facilities.

Management 52

Management Multi-Channel Social Media System 52

Totango

APRIL 5, 2022

Delivering your survey through multiple channels, such as your website and email list. Scheduling control: Can you schedule delivery of your surveys at select events in your customer’s lifecycle ? Multi-channel delivery capability:Which media does your software allow you to deliver your survey through?

NPS 108

NPS Software Net Promoter Score Multi-Channel 108

BirdEye

NOVEMBER 18, 2024

This is how property managers connect with and serve their tenants through: Smart lead generation and conversion The lead management process in property management demands constant attention across multiple channels and time zones. AI brings uniformity to operations while adapting to each property’s unique needs.

Management 52

Management Multi-Channel Analysis Social Media 52

Experience Matters

APRIL 7, 2015

Powered by the industry’s most sophisticated text analytics engine, Clarabridge collects and transforms all forms of customer feedback into intelligence, allowing businesses to activate the voice of the customer across the enterprise. Successful VoC programs need strong text analytics solutions. Clarabridge. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySparrow

JUNE 28, 2024

But planning for an event is incredibly stressful, and it can quickly become overwhelming; regardless of your experience, contacts or your team’s size. Event registration tools can help you save time by automating some of the most crucial parts of this process. Paid + Free Event Registration Platforms 1. per ticket sold.

Tools 52

Tools Multi-Channel Social Media Analytics 52

DemandJump

NOVEMBER 4, 2020

As we have described in a previous post about attribution measurement, there are many models of single- or multi-touch attribution that can be applied. With mobile attribution specifically, a multi-touch attribution model is even more recommended than with other digital marketing. Mobile Attribution vs Web Attribution.

Multi-Channel 98

Multi-Channel Advertising Guidelines Social Media 98

AWS Machine Learning

APRIL 4, 2024

Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. Challenges with channel video segmentation Our technology is based on artificial intelligence (AI) and specifically computer vision (CV), which allows us to track brand exposure and identify its location accurately.

Sports 98

Sports Video Analysis Multi-Channel 98

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. API integrations allow dripping across multiple channels like email, SMS, or web ads. Insight through analytics In-depth tracking of drip campaigns provides data like open rates, click rates, and conversion rates.

Marketing 111

Marketing How To Multi-Channel Tips 111

inQuba

MAY 23, 2022

As such, their journeys are multi-touch, omni-channel and cross functional. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 3. Customer Journey Analytics. Is Journey Management really important? McKinsey & Co.

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

BirdEye

MARCH 22, 2023

Some social media scheduling tools also offer analytics and insights into your brand’s social media performance. Provides analytics Most social media scheduling tools offer built-in analytics tools that help you track your social media performance.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

BirdEye

DECEMBER 27, 2024

This makes a multi-platform approach essential for comprehensive online reputation management. It requires regular updates to showcase seasonal menus and special events and prompt responses to customer feedback. Building your restaurant’s online reputation Every guest interaction with your restaurant leaves a digital footprint.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

AWS Machine Learning

APRIL 25, 2024

You can use this solution for applications dealing with multi-speaker (over 100) audio recordings. Stereo or multi-channel audio files are automatically downmixed to mono by averaging the channels. These services are designed for scalability, event-driven architectures, and efficient resource utilization.

Multi-Channel 123

Multi-Channel Policies Training Resources 123

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Help Scout

MAY 18, 2021

Not only can live chat offer the same immediacy, it’s also less resource-intensive — and it’s the preferred support channel for many. Further, chat tends to have the highest levels of customer satisfaction of any support channel at 73% – versus 61% for email and 44% for phone. SnapEngage Best live chat tool for multi-channel chat.

Tools 116

Tools Self Service Multi-Channel Chatbots 116

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

Journey maps identify critical customer touchpoints , including offline and online channels and touchpoints. UXPressia : This customer experience mapping and management platform enables multiple views, like an integrated multi-persona journey and individual journeys. And this journey starts before they’re even a customer.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. Now, let’s look at the top 10 customer journey analytics tools.

Customer Journeys 52

Customer Journeys Analytics Tools Multi-Channel 52

Pointillist

FEBRUARY 19, 2018

AI and customer journey analytics are key components in assembling businesses with One Voice, joined across silos and touchpoints. Data unification is a must for any type of behavioral analytics. Our web analytics and CRM platforms take advantage of this inherent luxury. Data Unification. Business Context.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! CS has the multi-pronged connection with customers to understand and nurture their path to business outcomes—over time. Retention increases when customers get results, leading to increased purchasing and ultimately boosting enterprise revenue growth.

Multi-Channel 120

Multi-Channel Omni-Channel Customer Success Software 120

BirdEye

MAY 8, 2023

Analytics Marketers must have an understanding of analytics to analyze data and make decisions based on results. Every major marketing channel today gives detailed analytics and knowing how to leverage them is definitely a big requirement for any marketer. But it doesn’t mean others will have confidence in your abilities.

Marketing 98

Marketing Social Media Multi-Channel Leadership 98

AWS Machine Learning

AUGUST 26, 2024

At events, our teams now approach customer interactions armed with comprehensive, up-to-date information on demand. This multi-model approach lets us take advantage of the best features of each model, resulting in more comprehensive and nuanced summaries. Our multi-model approach is key to achieving this goal.

Sales 129

Sales Multi-Channel Metrics Feedback 129

NetBase

APRIL 25, 2019

It depends on where you are in your social analytics journey, and what you need to audit. 4 Tools to Assess Your Best Channels. Because you need to know, sentiment is at the heart of the NetBase social analytics suite. Built-in Analytics Tools. CAPTION: A look at Twitter Analytics’ “Audiences” tab.

Social Media 83

Social Media Tools Multi-Channel Analytics 83