Gainsight

JANUARY 6, 2023

You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Benchmark: Product Roadmapping With Product Experience Data. Product Analytics. Getting to Know the “Real” User With Behavioral Analytics. Product Experience . It Depends.

Resources 52

Resources Roadmap eBook Analytics 52

Kerry Bodine

JANUARY 11, 2019

Journey analytics is one step in the right direction. What is journey analytics ? Consider this your high-level roadmap for developing journey maps and using them to drive action. Number 3: The Always Up-To-Date Guide To CX Events. So we’ve folded those 10 steps into the five you’ll find in this post.

Customer Journeys 192

Customer Journeys Customer Experience Touchpoint Analytics 192

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. Get on track. And get ahead of the pack.

Roadmap 59

Roadmap Conference Analytics Strategy 59

Lithium

JUNE 4, 2024

Release Notes In this release, we've provided several updates to Events and resolved some bugs. Release Notes This release includes Badges updates, custom fields for Salesforce escalations, new filters on the Manage Content dashboard, Analytics updates, developer experience updates, and several bug fixes. Community Aurora 24.04

CRM 52

CRM Roadmap Software Leadership 52

Lithium

JULY 2, 2024

Khoros Fresh Features Product Release & Roadmap Webinar Watch the latest Fresh Features Live Q&A to learn how you can deliver an unforgettable customer experience that closes the gap between automated and human interactions. Some blog areas are limited to Khoros customers only. You can also set which language to use by default.

Self Service 52

Self Service Analytics Video NPS 52

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

Gainsight

NOVEMBER 21, 2023

They leveraged Gainsight’s APIs and custom events to combine survey data with usage analytics for a unified view of user sentiment. By closing the feedback loop, they validated product roadmaps aligned to user priorities. Rapid implementation of highly requested features further strengthened user relationships.

Survey 52

Survey Feedback Roadmap Entertainment 52

AWS Machine Learning

NOVEMBER 7, 2024

We approached this by designing an architecture with an event-driven principle in mind that enabled us to build ML workflows for training and inference using infrastructure as code (IaC). Irem Gokcek is a Data Architect on the AWS Professional Services team, with expertise spanning both analytics and AI/ML.

Fashion 95

Fashion Training Retail e-support 95

Kerry Bodine

JANUARY 10, 2019

Journey analytics is one step in the right direction. What is journey analytics ? Consider this your high-level roadmap for developing journey maps and using them to drive action. Number 3: The Always Up-To-Date Guide To CX Events. So we’ve folded those 10 steps into the five you’ll find in this post.

Customer Journeys 120

Customer Journeys Customer Experience Touchpoint Analytics 120

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Retently

SEPTEMBER 3, 2024

Through our CX surveys and advanced feedback analytics, we enable businesses to truly understand their customers and turn that understanding into action. PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features.

B2B 158

B2B NPS Effort Score Survey 158

Wootric

DECEMBER 21, 2018

We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . Product roadmap prioritization, customer journey optimization and improved employee engagement are some of the diverse goals our customers are tackling with the power of machine learning.

Analytics 67

Analytics Survey e-support Analysis 67

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. The solution is built to empower teams across HR, contact center, and product management alongside CX, including omnichannel analytics and automation to help respond to customers when it matters most.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. Community Analytics: 8 Best Practices You Don’t Want to Miss! Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

CSM Magazine

MAY 14, 2024

Avaya’s innovation roadmap includes using AI and analytics to orchestrate exceptional customer journeys by harnessing data from interactions across multiple vendor touchpoints and applications, and using these to intelligently streamline customer experiences, drive efficiency, and deliver superior outcomes.

Self Service 52

Self Service Healthcare Employee Experience Customer Journeys 52

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. Mike set the scene for the evening by discussing the evolution of CX, analytics and the research industry. by Sam Frampton. on 3 Dec 2018.

Customer Centricity 40

Customer Centricity Roadmap Analysis Feedback 40

ChurnZero

JUNE 15, 2023

Data can be collected through various methods including user analytics, surveys, and customer feedback. It can be difficult to justify why implementing a JavaScript snippet, for example, should take precedence over the product roadmap. Be diligent about getting your account and contact external IDs on the event data itself.

Data 96

Data How To Meeting Customer Success 96

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Is there some local event you could be taking part in? All are part of any state-of-the-art Social Analytics tools suite. Which metrics matter most as you strive to change that statistic?

Social Media 49

Social Media Analytics Metrics Airlines 49

Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Ad Saves and Ad Video Plays have been added to Analytics Ad Metrics. Publishing. Upcoming.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Guavus

FEBRUARY 17, 2022

For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. They spend time investigating that problem as well as surrounding factors to first bring some context to the event.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

InMoment XI

OCTOBER 3, 2024

You can implement predictive customer analytics to identify signs of dissatisfaction or disengagement, such as decreased platform usage or negative feedback. However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Lithium

JULY 7, 2021

Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Advanced Care Analytics Save your spot July 29, 2021.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Retently

JULY 3, 2024

Honest feedback is like a roadmap for businesses. Pros : Wide reach, trusted by users, might feature built-in analytics. Look for tools that offer the functionalities you need, such as customizable surveys, real-time analytics, robust security measures, and seamless integration capabilities. Features are another critical factor.

Tools 78

Tools Feedback Analytics Survey 78

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. Likewise, for companies using traditional marketing methods, these surveys can assess the impact of non-digital efforts like flyers and in-person events. How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Introducing Topbox CX Analytics. This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

Roadmap 52

Roadmap Analytics Omni-Channel Tips 52

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Webinars & Events.

Roadmap 52

Roadmap B2C Culture B2B 52

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. For example: website optimization, content marketing, and digital analytics. Pro tip : If your customer journey is mostly digital (e.g., website, apps, etc.),

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Lithium

MAY 4, 2021

The event for digital leaders is back! We've designed this virtual event for digital transformation professionals who want to begin their shift to digital-first approaches or those who are well on their way. Webinars & Events. Khoros Roadmap Webinar Tuesday, June 8 • Register today! Hello, to all of our Atlas members!

Conference 52

Conference Analytics Social Media Roadmap 52

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. A full recording will be available after the event. This means the ads admin, visibility and analytics features available for other channels are now available for Twitter. Hello Atlas members!

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? Product Analytics. How To Measure Product Adoption Using Product Analytics. Growth and Analytics: How to Enable Product-Led Success.

Resources 52

Resources Handbook eBook Government 52