BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Or, in other words, build a robust Statement of Work (SOW).

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. It helps guide where creative is going to go.”

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Calabrio

APRIL 25, 2017

The architecture aims to strike a balance between data latency (the time between an event in real-life and its data showing up in a report) and data volume. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 140

Contact Center Social Media Roadmap Report 140

Kerry Bodine

JANUARY 10, 2019

Journey analytics is one step in the right direction. What is journey analytics ? Consider this your high-level roadmap for developing journey maps and using them to drive action. Number 3: The Always Up-To-Date Guide To CX Events. So we’ve folded those 10 steps into the five you’ll find in this post.

Customer Journeys 120

Customer Journeys Customer Experience Touchpoint Analytics 120

BlueOcean

MARCH 14, 2024

But outsourcing your customer care partner isn’t a common procurement event. the next step is to collaborate on a roadmap moving forward. Get the details in this article here > The Fundamental Guide to the Contact Center RFP You know procurement inside out. Or, in other words, build a robust Statement of Work (SOW).

Contact Center 156

Contact Center Resources Hospitality Customer Care 156

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. This is still an in-person event. Date : July 28, 2020.

Conference 52

Conference Customer Journeys Roadmap Contact Center 52

Lumoa

JANUARY 19, 2023

It helps organizations create a roadmap for future development and determine what changes need to be made in order to reach those objectives. For example: website optimization, content marketing, and digital analytics. Pro tip : If your customer journey is mostly digital (e.g., website, apps, etc.),

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

NetBase

OCTOBER 22, 2018

Last week we invaded the InterContinental Los Angeles Downtown Hotel , bringing together nearly 200 agencies, brands, customers, and prospects for two days of social analytics training and inspiration. The first half of Day One was all about mastering the craft of social analytics using NetBase’s various tools. After registering….

Analytics 58

Analytics Social Media Roadmap Hotels 58

Wootric

DECEMBER 21, 2018

We are helping them move toward the CX holy grail: unifying all of the “voices” of the customer in one analytics platform. . Product roadmap prioritization, customer journey optimization and improved employee engagement are some of the diverse goals our customers are tackling with the power of machine learning.

Analytics 67

Analytics Survey e-support Analysis 67

Retently

SEPTEMBER 3, 2024

Through our CX surveys and advanced feedback analytics, we enable businesses to truly understand their customers and turn that understanding into action. PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features.

B2B 158

B2B NPS Effort Score Survey 158

Calabrio

APRIL 25, 2017

The architecture aims to strike a balance between data latency (the time between an event in real-life and its data showing up in a report) and data volume. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Calabrio

APRIL 25, 2017

The architecture aims to strike a balance between data latency (the time between an event in real-life and its data showing up in a report) and data volume. Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Find your path to comprehensive reporting.

Contact Center 100

Contact Center Social Media Roadmap Report 100

Guavus

FEBRUARY 17, 2022

For example, I spend a good portion of my time defending my products’ roadmaps from ‘feature creep’, an ever-increasing list of required bells and whistles to include in the product. They spend time investigating that problem as well as surrounding factors to first bring some context to the event.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

GetFeedback

JULY 29, 2019

Surveying should not be a one-off event, and feedback can come from many different places. Instead, use existing processes such as product standups, defect tracking, roadmap planning, or market assessment meetings to notify stakeholders about relevant feedback. Repeatability.

Survey 150

Survey Feedback How To Net Promoter Score 150

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Are you holding a user event? Set up an in-app engagement for users within a radius of the event urging them to register. How do you prioritize your product roadmap?

Case Study 89

Case Study Roadmap Study Feedback 89

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. The solution is built to empower teams across HR, contact center, and product management alongside CX, including omnichannel analytics and automation to help respond to customers when it matters most.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Experience Investigators by 360Connext

AUGUST 22, 2023

At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. At the customer level, consider data like purchase history, issues or tickets submitted, referrals made, and attendance or participation in your events and training.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

InMoment XI

OCTOBER 3, 2024

You can implement predictive customer analytics to identify signs of dissatisfaction or disengagement, such as decreased platform usage or negative feedback. However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

ChurnZero

JUNE 15, 2023

Data can be collected through various methods including user analytics, surveys, and customer feedback. It can be difficult to justify why implementing a JavaScript snippet, for example, should take precedence over the product roadmap. Be diligent about getting your account and contact external IDs on the event data itself.

Data 96

Data How To Meeting Customer Success 96

CX Journey

MAY 5, 2015

In addition to the local networking events that local CXPA teams host around the country, this event is the annual membership gathering with an agenda filled with great speakers, awesome member-to-member exchanges of tools and ideas, awards, networking, and more. Let's dive in to her presentation.

Customer Journeys 80

Customer Journeys Strategy Customer Experience Government 80

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

NetBase

OCTOBER 12, 2018

You know Social Media Analytics are important – yet 81% of executives surveyed don’t feel their company is using social to its full potential. Is there some local event you could be taking part in? All are part of any state-of-the-art Social Analytics tools suite. Which metrics matter most as you strive to change that statistic?

Social Media 49

Social Media Analytics Metrics Airlines 49

Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Best practices for product roadmaps. Get on track. And get ahead of the pack.

Roadmap 59

Roadmap Conference Analytics Strategy 59

PeopleMetrics

MARCH 25, 2022

The input collected through CAB interactions is then put to use to guide specific business objectives, like product roadmapping or adjusting marketing messaging. Product roadmapping. Product or service roadmap boards. Feedback is compiled into intuitive analytics dashboards for immediate takeaways and easy reporting.

Roadmap 118

Roadmap Feedback B2B Survey 118

Gainsight

JANUARY 6, 2023

You’ll learn everything from utilizing product analytics and product adoption strategies to career advice for product management professionals. Benchmark: Product Roadmapping With Product Experience Data. Product Analytics. Getting to Know the “Real” User With Behavioral Analytics. Product Experience . It Depends.

Resources 52

Resources Roadmap eBook Analytics 52

ECXO

AUGUST 6, 2024

The Influence of Personal Experience Personal experience and past events shape how we perceive the future. These skills enable individuals to approach future challenges with a holistic and analytical mindset. Utilizing Technology and Data 1. Leverage Big Data and Analytics a. 2. Promote Lifelong Learning a.

Customer Experience 173

Customer Experience Culture Policies Innovation 173

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Training 96

Training Data Analytics Consumers 96

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

Call Experts

OCTOBER 5, 2023

Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities. Disaster Recovery and Redundancy Unforeseen events can disrupt operations.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

AWS Machine Learning

OCTOBER 4, 2022

You can effectively use Snowflake Marketplace to monetize your predictive analytics from datasets produced in Amazon Forecast. Examples include variable pricing, promotional efforts, hyperlocal event traffic, economic outlook data—anything you feel might help explain variance in the target time series and produce a better forecast.

Analytics 94

Analytics Training Data How To 94

Chadwick Martin Bailey

OCTOBER 14, 2020

So for sanity’s sake, let’s keep the pervasive elephant in the room that is COVID-10 to the side, skip the things we have all heard already, and focus on the most interesting takeaways from this week’s event: What’s Next for Preparedness? But most said, “…umm who could have REALLY been prepared for this insanity?!?”

Conference 80

Conference Consulting Roadmap Financial 80

Chattermill

DECEMBER 2, 2018

Event Recap - The 2018 Q4 Experience Meetup co-hosted by Chattermill and Usabilla. Were you unable to make the event? We’ve put together our favourite highlights from our recent event. Mike set the scene for the evening by discussing the evolution of CX, analytics and the research industry. by Sam Frampton. on 3 Dec 2018.

Customer Centricity 40

Customer Centricity Roadmap Analysis Conference 40

NetBase

OCTOBER 29, 2018

Just as we do every October, after wrapping up a successful event on the West Coast we headed east for NetBase LIVE NY. The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour.

Brands 60

Brands Social Media Analytics Conference 60

Retently

JULY 28, 2019

Whether it’s crunching data or integrating a bunch of analytics tools for understanding and boosting customer engagement, when you boil it down, people are just trying to do a better job and win some extra hours back into their days. Import insights and analyze data in business analytics platforms.

Feedback 103

Feedback Effort Score Survey NPS 103

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

Lithium

JULY 7, 2021

Updates to LinkedIn Metrics Updates to LinkedIn metrics in the Marketing platform will create more consistency with native analytics. Q2 Resource Round-up Khoros Roadmap This post outlines "now available" features mentioned for each Khoros product and helpful resources. Advanced Care Analytics Save your spot July 29, 2021.

Roadmap 52

Roadmap Leadership Metrics Analytics 52