InMoment XI

OCTOBER 23, 2024

Also, consider investing in self-service technologies such as interactive teller machines (ITMs) to handle basic transactions. Credit unions can actively engage with their communities through events, sponsorships, and local initiatives. Modern bank branches are transforming into consultation hubs.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

JUNE 28, 2022

Our latest addition, ReviewTrackers, empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Forrester Research, Inc.

Analytics 74

Analytics Feedback Report Industry 74

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience? Don’t miss out on this engaging discussion!

Customer Experience 296

Customer Experience Data Omni-Channel Banking 296

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

InMoment XI

JANUARY 27, 2025

Still, in discussing the logistics of the exchange, a nugget of information emerges amid the customers relief at having the issue resolved promptlya comment about wanting to look professional for an upcoming work event. And it doesnt stop there. These tools unlock unstructured data, detecting feedback themes and anomalies.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

TechSee

NOVEMBER 20, 2018

Truck rolls cost anywhere from $150 – $500 per event, with that amount easily doubling when considering indirect costs. Solution: Two New Technology Trends. Data Analytics: From reactive to predictive response. Every time technician is dispatched, the company incurs a significant expense. Better CX at lower cost.

Innovation 153

Innovation Technology Self Service Call Center 153

ECXO

JANUARY 25, 2022

ThunderheadONE #CX #customerexperience #journeyOrchestration #cxtransformation #cxo #journeymapping #analytics. Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn. On February 16, 2 PM CET or 1 PM GMT.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

ECXO

JULY 21, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our LinkedIn main event page. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 120

B2B Video Culture Consulting 120

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. But can a Customer Data Platform truly enhance the customer experience? Don’t miss out on this engaging discussion!

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

AWS Machine Learning

JANUARY 22, 2025

On our SASE management console, the central events page provides a comprehensive view of the events occurring on a specific account. With potentially millions of events over a selected time range, the goal is to refine these events using various filters until a manageable number of relevant events are identified for analysis.

Knowledge Base 110

Knowledge Base User Experience Examples Data 110

Calabrio

MARCH 11, 2025

Automate performance evaluation: AI-driven QA scorecards and analytics streamline the evaluation process, freeing up managers to focus on coaching and development. It’s about leveraging technology and data to empower agents, optimize processes, and build lasting customer relationships.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

ECXO

DECEMBER 25, 2024

The Changing Landscape of Customer Expectations Over the last decade, customer expectations have evolved dramatically, reshaped by advancements in technology, the proliferation of online shopping, and the increasing availability of personalized services. Experiment with new approaches to exceed customer expectations.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

SEPTEMBER 28, 2021

By wrapping customer dialogues with technology, your company creates a structured, searchable, and quantifiable body of information that can be used to drive critical business decisions. Businesses use a variety of statistical techniques to make predictions about the potential for future events.

Loyalty 389

Loyalty Tips Feedback Advertising 389

Thematic

FEBRUARY 12, 2020

Before we get into the nitty gritty detail of Unified Data Analytics, let’s remind ourselves of the cautionary tale of one of pioneers of the Internet… Have you ever heard of Netscape? Because gathering, analyzing and interpreting data is difficult even with the latest technology we have today. What is unified data analytics?

Analytics 144

Analytics Data NPS Analysis 144

NobelBiz

OCTOBER 22, 2024

Fortunately, contact centers can make full use of analytics and smart routing capabilities to maximize inbound call capabilities. At NobelBiz, we take pride in providing solid omnichannel solutions that put these technologies together to achieve maximum performance and high customer satisfaction in call centers.

Analytics 52

Analytics Contact Center Call Center First Call Resolution 52

SurveySensum

OCTOBER 29, 2024

That’s where contact center analytics comes into play. With the help of advanced analytics in the customer service process, you can optimize and streamline your activities and improve your customer experience. What is Contact Center Analytics? However, what are the benefits of contact center analytics? Let’s find out!

Contact Center 52

Contact Center Analytics Self Service Average Handle Time 52

InMoment XI

JANUARY 22, 2025

The change happens over time, not instantly, and there are always concurring factorsmaybe there was a good sale or big event or snowstorm that coincided with the changes. Its also the single most impactful technology businesses can use to improve local SEO. Host local in-store events.

How To 195

How To Social Media Software ROI 195

Thematic

FEBRUARY 5, 2025

If you feel like you are drowning in a sea of customer feedback and struggling to pinpoint the real concerns, then you are experiencing text analytics challenges. That’s why text analytics is important. Let’s take a look at some of the common text analytics challenges.

Analytics 62

Analytics Analysis Social Media Multi-Channel 62

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

AWS Machine Learning

MARCH 18, 2025

This is where the integration of cutting-edge technologies, such as audio-to-text translation and large language models (LLMs), holds the potential to revolutionize the way patients receive, process, and act on vital medical information. These insights can include: Potential adverse event detection and reporting.

Healthcare 83

Healthcare Analysis Knowledge Base Report 83

Lumoa

DECEMBER 5, 2017

Helsinki has welcomed 20.000 innovators at Slush , the world's leading startup event. This year among the main topics of "Technology" and "AI in Our Lives", you could also hear companies, both scaling and large, starting to talk about customer experience. Did you know that text analytics at Lumoa are powered by AI? ”AI

Healthcare 256

Healthcare Customer Centricity Innovation Customers 256

BlueOcean

OCTOBER 30, 2024

Executing on in-house customer service efforts can be difficult; it takes the right background and continual hiring and training, not to mention complex IT systems, robust contact center technologies , and proper workforce management. Make the wrong decision, and you’ll be worse off than you were before.

Contact Center 156

Contact Center Comparison Culture Customer Service 156

Calabrio

FEBRUARY 26, 2021

As a result, Calabrio designed and deployed the tools needed to help businesses increase client satisfaction, build customer loyalty and enhance the customer experience through groundbreaking and easy-to-use technologies. Calabrio Analytics uses AI and machine-learning tools to deliver faster predictive models from customer interactions.

Analytics 130

Analytics Innovation Contact Center Call Center 130

AWS Machine Learning

MARCH 19, 2025

Join us as we explore how your organization can leverage this transformative technology to drive innovation and boost employee productivity. Components deep-dive Office Add-ins Office Add-ins allow extending Office products with custom extensions built on standard web technologies.

Automotive 98

Automotive Examples Resources Analytics 98

ECXO

AUGUST 27, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience? Don’t miss out on this engaging discussion!

Customer Experience 156

Customer Experience Data Omni-Channel Analytics 156

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Analysis 195

Analysis Feedback Social Media Chatbots 195

Calabrio

OCTOBER 15, 2019

This year we also launched our first-ever analytics competition , so there was even more to celebrate. This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Getronics has used Calabrio solutions for 10 years and is implementing Calabrio Analytics.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Calabrio

DECEMBER 8, 2020

Originally deployed primarily by larger or more sophisticated contact centers, analytics quickly emerged as a “must-have” application for modern customer service teams. Yet confusion still surrounds the optimal functionalities these analytics must have. And none of those technologies have ever been consolidated at the code level.

Data 264

Data Contact Center Multi-Channel System 264

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. This post offers insights for businesses aiming to use artificial intelligence (AI) and cloud technologies to enhance customer service and streamline operations.

Analytics 118

Analytics Self Service First Call Resolution Banking 118

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

AWS Machine Learning

FEBRUARY 21, 2025

If the question was Whats the schedule for AWS events in December?, AWS usually announces the dates for their upcoming # re:Invent event around 6-9 months in advance. He specializes in building scalable machine learning infrastructure, distributed systems, and containerization technologies.

Knowledge Base 119

Knowledge Base Conference Examples Data 119

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Technology Can Help Contact Centers Navigate the Great Shuffle.

Connections 147

Connections Contact Center Analytics Travel 147

ECXO

JUNE 7, 2023

Strategies to overcome organizational and technical silos, with technology playing a vital role. Finding the perfect balance between leveraging analytics, automation, and maintaining a human touch. Real-life examples showcasing personalization and real-time responsiveness. Michael Obermaier: The Head of CX Advisory Practice at SAS.

Customer Experience 240

Customer Experience Engagement Chief Customer Officer CRM 240

C3Centricity

NOVEMBER 4, 2020

One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology. AI IS NOT ONE TECHNOLOGY. It is simply a series of technologies addressing various current and future customer needs. One area that will certainly need a tremendous amount of human input is in speech analytics.

Chatbots 240

Chatbots Self Service Customer Satisfaction CRM 240

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190