Calabrio

MARCH 4, 2025

But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. Reporting and Analytics: Its all about visibility.

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

Retently

OCTOBER 11, 2024

Engagement and Motivation: Keep agents engaged through gamification, rewards systems, and seamless integration with ticketing systems. With its advanced analytics, real-time feedback, and detailed reporting, Medallia helps brands maintain high service quality at scale.

Ecommerce 134

Ecommerce Retail Software Customer Service 134

Calabrio

MARCH 7, 2025

Make it fun with gamification: Inject some excitement into the workday with call center gamification tools. Think sentiment analysis and voice analytics that help you identify markers and root causes of positive and negative customer experiences.

Call Center 130

Call Center How To Contact Center Gamification 130

Optimove

MARCH 6, 2025

Additionally, integrating rewards, gamification, and emotional brand connections enhances customer loyalty and keeps shoppers engaged over time. By leveraging predictive analytics, brands are powered to deliver tailored product recommendations, content, and offers at scalealigned with each customers preferences and customer journey stage.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

ECXO

JUNE 3, 2024

Gamification: Introduce elements of gamification like reward points, badges, or progress tracking. Leveraging Data Analytics Behavioral Insights: Analyze customer behavior to understand what they value and what influences their decisions. Highlight different products or services each time.

Gamification 332

Gamification Innovation Infographics Resources 332

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI orchestration, gamification can be personalized in real-time.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Calabrio

OCTOBER 15, 2019

This year we also launched our first-ever analytics competition , so there was even more to celebrate. The analytics competition celebrates companies using Calabrio Analytics to turn contact center data into compelling insights to drive results in their organizations. ANALYTICS COMPETITION WINNERS. THE ONE AWARDS WINNERS.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

rethinkCX

FEBRUARY 17, 2025

Gamification & Community Building Engaging customers through gamification, rewards, and exclusive communities boosts long-term loyalty. Brands like Duolingo and Peloton successfully use gamification to motivate and retain users (Forbes). According to Zuora, businesses with flexible pricing see 20-30% higher retention rates.

Gamification 52

Gamification Engagement Customer Engagement e-support 52

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement. Real-Time Personalization: With AI-journey orchestration, gamification can be personalized in real-time.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Optimove

JANUARY 14, 2025

Retention strategies for operators: To encourage players to remain active and invested as the tournament progresses, operators can: Send targeted campaigns : Use predictive analytics to identify at-risk players and re-engage them with time-sensitive offers and promotions. For operators, this isnt just a statisticits a call to action.

Gamification 52

Gamification Sports Loyalty Groups 52

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

GetFeedback

APRIL 17, 2019

To do that, you’ll need a properly configured or even customized tool with really strong analytical capabilities. Various text templates, suggested replies, customer surveys, the ability to use virtual agents (chatbots) + strong analytics. What tools can handle all the turning around. For reason #4: The desire to avoid bad treatment .

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Alida

APRIL 5, 2017

Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps. Gamification as a monetization tool can encourage various user behaviors, such as making purchases, in exchange for extrinsic or intrinsic rewards.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

NICE inContact

JANUARY 23, 2019

Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. inView Performance Management for CXone is raising agent engagement and motivation with gamification challenges and provides near-real-time updates on their performance, even when they’re working from home.

Contact Center 137

Contact Center Technology Gamification Call Center Solutions 137

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 120

Technology Customer Service Gamification Wireless 120

NICE inContact

SEPTEMBER 30, 2019

It’s also important to empower agents with the right tools to manage and track their own analytics in real-time from home. Call centers have the option to promote friendly competition and collaboration through gamification and performance management.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Optimove

MARCH 13, 2025

Retention-First Approach: Leverage loyalty programs, exclusive perks, and gamification strategies to encourage repeat engagement and long-term retention. AI-Powered Predictive Analytics: Identify high-value bettors early and use data-driven models to optimize retention efforts before churn happens.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Optimove

MARCH 3, 2025

By leveraging data analytics, iGaming operators can gain valuable insights into each player’s activity, how often they play, what games they prefer, what day of the week, and their overall spending habits.

Strategy 52

Strategy Gamification Loyalty Innovation 52

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Gamification. CLV optimization.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

rethinkCX

FEBRUARY 17, 2025

Leverage Data & Personalization Use AI-powered analytics to understand customer behavior and preferences, tailoring promotions and communications to their needs. Gamification in loyalty programs to boost engagement. Social media engagement and influencer partnerships also help in advocacy-building.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

Optimove

NOVEMBER 15, 2022

As always, your analytics platform is key to mining these insights (and you can find out more about how to do that right here ). A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification. Tip #3: Make it snackable. Starbucks, for example, rewards app users with ‘stars’ each time they buy a drink.

Tips 105

Tips Gamification Engagement Marketing 105

NICE inContact

NOVEMBER 6, 2018

Your need insights and analytics that empower you to make the right decisions. They also will self-manage and appreciate gamification ! You need to keep up with constantly growing and shifting customer expectations. You manage employees in an industry that has one of the highest turnover rates out there.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

ChurnZero

MARCH 7, 2025

This intermediate stage offers offers affordable solutions with limited analytical capabilities. Finally, consider gamification to identify and encourage the right behaviors through badges and recognition. 2: Lightweight community software. 3: Best-in-class community software. Got a customer community that’s gathering dust?

How To 52

How To Roadmap Self Service Gamification 52

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Tagging contacts correctly – while this process can be automated with speech analytics, if agents correctly tag each call in their After Call Work (ACW), the contact centre can track how often a problem reoccurs.

Gamification 105

Gamification How To Call Recording Analytics 105

Customercount

OCTOBER 31, 2019

At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification Continue reading → The post How customer feedback fuels our innovation appeared first on CustomerCount.

Innovation 66

Innovation Feedback Gamification Analytics 66

TechSee

DECEMBER 16, 2021

Analytics for insights Companies have finally grasped the hidden gem in customer analytics. 2022 will see an increased use of analytics to predict future issues in order to take proactive action and improve communication at all customer touchpoints.

Call Center 124

Call Center Trends Self Service Contact Center 124

Retently

AUGUST 15, 2024

Focusing on key features like ease of integration, customizability, real-time feedback, and comprehensive analytics can help you select a CSAT tool that aligns with your specific needs and growth plans. The reporting and analytics capabilities are often limited, and customization options for surveys are generally restricted.

Ecommerce 106

Ecommerce Retail Software Brands 106

Optimove

DECEMBER 3, 2024

Operators who have implemented robust in-play betting strategies, such as dynamic odds adjustment, live game analytics, and live stream integration, have seen significant increases in engagement during live events, with customers spending more time on their platforms. For more insights, contact us to Request a Demo.

Sports 52

Sports Gamification How To Tips 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Training Chatbots 84

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Personalized Agent Training The adoption of digital gamification is a major component of this change. These include AI-driven voice bots, chatbots, mobile apps, kiosks, and web tools.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

CSM Magazine

FEBRUARY 19, 2025

Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage. Use data analytics to avoid spam-like messages and ensure notifications are truly helpful. Celebrating small victories can encourage ongoing engagement.

Healthcare 52

Healthcare Exercises Gamification Policies 52

TechSee

MARCH 7, 2019

With speech analytics, agents are equipped with a wide range of voice-based tools, enabling auto-recognition of accent, gender, and emotion. Gamification. Current approaches to automation in contact centers are mainly focused on structured data, text and voice.

Self Service 104

Self Service Contact Center Gamification Video 104

Optimove

SEPTEMBER 22, 2024

LeanConvert: Delivers end-to-end personalization and analytics, driving ROI in player acquisition and retention. Captain Up: Uses AI to offer gamification technologies that enhance player engagement and retention through personalized rewards. Their expertise in integrating Optimove’s solutions enhances player engagement.

CRM 59

CRM Gamification ROI Loyalty 59

NobelBiz

MAY 9, 2023

Integrate CRM and Other Tools Optimizing your call center dialer software requires integrating it with other vital tools like CRM systems, ticketing software, and analytics tools. Gamification is one of the most effective training methods that fosters both loyalty and efficiency. Prioritize Customer Experience A.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 27, 2024

Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104