Customercount

OCTOBER 31, 2019

At CustomerCount, we value our client feedback so much that we use it to guide our innovations and enhancements including text analytics and gamification Continue reading → The post How customer feedback fuels our innovation appeared first on CustomerCount.

Innovation 66

Innovation Feedback Gamification Analytics 66

Alida

APRIL 5, 2017

Apple, for instance, has discovered how to amass an almost cult-like following of loyal customers by delivering groundbreaking product innovations and an immersive and engaging in-store experience. Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 120

Technology Customer Service Gamification Wireless 120

CSM Magazine

APRIL 3, 2025

PEPE Chain Web3 platforms are enabling PEPE on-chain access to enhance customer experiences in several innovative ways: Community-Driven Engagement : Community-driven stories are powerful, as PEPE’s rise as a meme coin clearly demonstrates. They’ll be more likely to actively participate. Users find their own good assets.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

Optimove

MARCH 3, 2025

By leveraging data analytics, iGaming operators can gain valuable insights into each player’s activity, how often they play, what games they prefer, what day of the week, and their overall spending habits. Embracing Innovation to Stay Ahead of the Curve Innovation is a key driver of player retention.

Strategy 52

Strategy Gamification Loyalty Innovation 52

TechSee

JUNE 25, 2019

Emotion analytics. Emotion analytics analyzes an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Emotion analytics can be used to classify a customer’s mood with the right priority and route it to the right agent. Gamification. Agent training.

Technology 122

Technology Customer Service Contact Center Omni-Channel 122

Optimove

NOVEMBER 15, 2022

As always, your analytics platform is key to mining these insights (and you can find out more about how to do that right here ). Tip #4: Make it innovative. A highly effective way of engaging your Gen Z users beyond a few seconds is through gamification. Tip #3: Make it snackable. Key takeaway?

Tips 105

Tips Gamification Engagement Marketing 105

TechSee

MARCH 7, 2019

Forward-looking customer service organizations have discovered various innovative ways to empower their agents and enhance their value to the organization. With speech analytics, agents are equipped with a wide range of voice-based tools, enabling auto-recognition of accent, gender, and emotion. Gamification. Team-based models.

Self Service 104

Self Service Contact Center Gamification Video 104

CSM Magazine

FEBRUARY 19, 2025

Solution Gamification and Rewards Systems Incorporate points, badges, or progress trackers to mark therapy milestones or consistent app usage. Use data analytics to avoid spam-like messages and ensure notifications are truly helpful. Celebrating small victories can encourage ongoing engagement.

Healthcare 52

Healthcare Exercises Gamification Policies 52

Optimove

OCTOBER 2, 2024

See the difference control groups make in this guide Download Now Why it matters: By attending Optimove’s CRM Lightning Talks at G2E Las Vegas 2024, marketers will walk away with deeper knowledge of event-based strategies, personalization, predictive analytics, and gamification—all crucial for optimizing player engagement, retention, and loyalty.

Gamification 64

Gamification Meeting Engagement Sports 64

TechSee

DECEMBER 16, 2021

Analytics for insights Companies have finally grasped the hidden gem in customer analytics. 2022 will see an increased use of analytics to predict future issues in order to take proactive action and improve communication at all customer touchpoints.

Call Center 124

Call Center Trends Self Service Contact Center 124

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. From talking bathroom mirrors (thanks to Kohler) to reusable rockets (courtesy of SpaceX), we have seen unprecedented, often bewildering innovation. . And you know what that means?

Technology 107

Technology Customer Experience Social Media Multi-Channel 107

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. How do peer comparisons map and trend?

Innovation 40

Innovation Gamification Management Comparison 40

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. It is ideal for a business to create online surveys effectively and generate strategic analytics and insights. It allows the gamification of sending surveys.

Comparison 52

Comparison Effort Score Analysis Multi-Channel 52

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. Tech innovators use AI to minimize the financial burden of training new agents and significantly improve training quality.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. Gamify Your Service Center Gamification has become a popular way to motivate employees and boost contact center productivity in service and support centers.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Optimove

SEPTEMBER 22, 2024

LeanConvert: Delivers end-to-end personalization and analytics, driving ROI in player acquisition and retention. Captain Up: Uses AI to offer gamification technologies that enhance player engagement and retention through personalized rewards. Their expertise in integrating Optimove’s solutions enhances player engagement.

CRM 59

CRM Gamification ROI Loyalty 59

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Achieving these goals requires a special balance between the human touch and technological innovation. Optimization helps reduce unnecessary expenses while maintaining service quality.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Vonage

MARCH 26, 2018

At NewVoiceMedia, we believe that, in today’s Age of the Customer , personal, emotional customer interactions play a critical role in bridging the gap for what disruption and digital innovation alone cannot solve. Understanding the customer’s (emotional) journey.

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120

AWS Machine Learning

FEBRUARY 13, 2024

The implementation of an AI-powered automated self-checkout system delivers an improved retail customer experience through innovation, while eliminating human errors in the checkout process. The automation and innovation have transformed their retail checkout and onboarding operations. Ayush Kumar is Solutions Architect at AWS.

Training 127

Training Gamification Data Retail 127

Qualtrics

FEBRUARY 5, 2019

So with innovation such a crucial part of a business’ overall success, are you doing enough to foster a positive and creative employee culture? In other words, if a company talks a lot about being innovative, and actually gives employees ways of being innovative, it’s setting itself up for greater success. Reward innovation.

Culture 39

Culture Innovation How To Gamification 39

SurveySparrow

JULY 27, 2020

You ought to add that tinge of innovation into your product. You should invest time in procuring, analyzing, and developing innovative ideas in order to provide products and services that are unparalleled in your industry. The platform helps you promote a culture that supports innovations. But that’s not all. Brightidea.

Software 52

Software Gamification Management Innovation 52

Lithium

JANUARY 12, 2021

We are excited to announce that Khoros has acquired CX innovator Topbox. Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. Hello, to all of our Atlas members!

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Gainsight

MAY 31, 2023

PX won in four different categories, including Customer Experience Management, Product Management, Product Analytics, and Digital Adoption. Here’s what one customer had to say about Gainsight PX: “Gainsight PX offers robust analytics capabilities to help marketers gain insights into customer behavior and engagement.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

AWS Machine Learning

AUGUST 6, 2024

Additionally, MusicGen can assist musicians and composers, fostering creativity and innovation. With a profound passion for databases, data analytics, and machine learning, he excels at transforming complex data challenges into innovative solutions and driving businesses forward with data-driven insights.

Resources 98

Resources How To Innovation Gamification 98

ProProfs Chat

AUGUST 6, 2021

Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Best employee engagement software has an option to analyze survey responses via advanced AI analytics. Integrate with 3rd party tools like google analytics, intercom, slack, salesforce, and more.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

CSM Magazine

SEPTEMBER 8, 2023

In this rapidly evolving landscape, businesses must adopt advanced and innovative strategies to not only capture the attention of customers but also foster enduring loyalty. It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

CSM Magazine

FEBRUARY 17, 2021

In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Giving supervisors predictive analytics and powerful reporting enables improved planning, performance and wider workforce engagement.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

NobelBiz

APRIL 18, 2023

As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. One way to tackle these agent-related issues is by introducing gamification into the contact center workflow.

Contact Center 52

Contact Center Call Center Management Gamification 52

Lithium

JUNE 7, 2022

Check out our TikTok Analytics Tipsheet. TikTok Analytics Tipsheet Hear from our Strategic Services team about how to measure success on this unique channel. TikTok publishing, calendar visibility, and analytics are now available to all Marketing customers. TikTok in Khoros Marketing This wait is over!

Self Service 10

Self Service Social Media Roadmap Gamification 10

Happy or Not

AUGUST 21, 2024

Offering customers the opportunity for unbiased, reliable, and authentic feedback opens doors to innovation and trust. The many faces of CX programs There are numerous ways to launch your CX program with instant feedback kiosks and analytics tools like those offered by HappyOrNot.

Loyalty 36

Loyalty Strategy Retail Gamification 36

Currency Alliance

JUNE 21, 2018

Technological Innovation. Gamification, for instance. The judges credited ‘Virgin Red’, created in partnership marketing specialists Mando Connect[ii], for being a program which ‘doesn’t just pay lip service to gamification; the whole program revolves around it.’. It’s the reward that keeps on rewarding. Not anymore.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

SurveySparrow

MARCH 24, 2024

They range from CRMs and lead generation to analytics and AI helpers. HubSpot HubSpot has made a name for itself as an innovator in sales. One of the primary reasons why ZOHO is so good at boosting productivity is its emphasis on gamification of most routine processes — it really makes dull work fun.

Sales 52

Sales Tools CRM Social Media 52

Clarivate

JULY 28, 2022

The following showcases how several forward-thinking health systems are working to retain or recruit both patients and staff while also achieving continuous innovation and improvement. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more.

System 52

System Hospitality Healthcare Gamification 52

NobelBiz

APRIL 18, 2022

A client will need to make significant changes in their technologies, CRM system, database, the way they use their analytics and spend a lot of time developing rules and rules-based policies and procedures. And while call center management is important, it’s not easy to implement. Top achievers might be awarded for their achievements as well.

Call Center 52

Call Center Contact Center How To Gamification 52

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Innovative retailers are leveraging technology to enhance the in-store experience and boost brand awareness.

Retail 78

Retail Engagement Strategy Customer Experience 78