Comm100

DECEMBER 12, 2023

Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate. Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. The traditional reactive model of customer service is evolving.

Trends 227

Trends Innovation Customer Service Omni-Channel 227

eglobalis

DECEMBER 17, 2024

Outdated metrics and strategies will be replaced by AI-driven innovations that promise to reshape how businesses interact with and anticipate the needs of their customers. Silos, inconsistencies, and poor governance impede performance. However, we are not yet close to a day when AI will take over or render CX obsolete.

Net Promoter Score 221

Net Promoter Score Effort Score B2B NPS 221

AWS Machine Learning

NOVEMBER 22, 2024

This post is part of an ongoing series about governing the machine learning (ML) lifecycle at scale. This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. However, as data volumes and complexity continue to grow, effective data governance becomes a critical challenge.

Government 103

Government Data Banking Policies 103

ECXO

APRIL 7, 2024

It’s about transforming these ideas into reality, painting the canvas of the customer experience with vibrant colors which I split into 4 categories: innovation, personalization, resilience, and connection. Innovation, spurred by creativity, ensures that businesses do not stagnate.

Innovation 334

Innovation Connections Analytics Touchpoint 334

AWS Machine Learning

OCTOBER 20, 2023

Customers of every size and industry are innovating on AWS by infusing machine learning (ML) into their products and services. However, implementing security, data privacy, and governance controls are still key challenges faced by customers when implementing ML workloads at scale.

Government 134

Government Self Service Policies Resources 134

ECXO

JUNE 20, 2023

They are judging companies on environmental, social, and governance (ESG) claims, and more importantly the action they take. It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment?

B2B 367

B2B Brands Innovation Government 367

AWS Machine Learning

AUGUST 9, 2024

This post provides an overview of a custom solution developed by the AWS Generative AI Innovation Center (GenAIIC) for Deltek , a globally recognized standard for project-based businesses in both government contracting and professional services. The solution develops a RAG approach in two steps.

Government 134

Government Healthcare Knowledge Base Innovation 134

NICE inContact

JULY 29, 2019

Approximately 200 onsite and virtual agents handle corporate, government and leisure travel, making or modifying reservations, generating quotes and exchanging tickets. The company built Omegalytics, a custom analytics platform that consolidates Omega’s internal data sources for reporting.

Travel 27

Travel Innovation Virtual Agent Contact Center 27

ECXO

JUNE 23, 2024

According to the Cambridge Dictionary, the definition of a double agent is “a person employed by a government to discover secret information about enemy countries, but who is really working for one of these enemy countries”. Driving Innovation: Feedback channels can serve as a source of inspiration for innovation.

Customer Centricity 358

Customer Centricity Culture Customer Journeys Customer Satisfaction 358

AWS Machine Learning

APRIL 30, 2024

To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics. You can also use generative call summarization through Amazon Transcribe Post Call Analytics Solution for post-call summaries. This reduces customer wait times and improves agent productivity.

Analytics 128

Analytics Customer Service Call Recording Contact Center 128

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

COPC

OCTOBER 8, 2024

But here’s the reality: none of that happens without reliable data governance. Proper oversight turns raw resources into a powerful asset, fueling innovation and success. However, the surge in AI adoption means governance frameworks must adapt to keep pace. This task is far more than a back-office function.

Government 91

Government Data Hospitality Healthcare 91

AWS Machine Learning

DECEMBER 19, 2023

Data and model management provide a central capability that governs ML artifacts throughout their lifecycle. Integrations with CI/CD workflows and data versioning promote MLOps best practices such as governance and monitoring for iterative development and data versioning. He is passionate about tech and data and enabling innovation.

Analytics 135

Analytics Training Government System 135

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? An agile approach brings the full power of big data analytics to bear on customer success.

Innovation 100

Innovation Customer Success Customer Journeys How To 100

InMoment XI

MARCH 5, 2024

By leveraging advanced unstructured data analytics techniques, organizations can extract valuable insights and derive actionable intelligence from unstructured data. This flexibility enables businesses to gain a comprehensive understanding of their customers and operations, driving innovation and competitive advantage.

Data 195

Data Customer Experience Social Media Analysis 195

eglobalis

DECEMBER 11, 2024

Asia-Pacific Sony (Japan): Sony experiments with various technological innovations and user interfaces to enhance its electronic products. Robust data governance practices are necessary for legal and ethical compliance. Advanced analytical skills and tools are crucial for reliable data interpretation.

Customer Journeys 213

Customer Journeys Effort Score Omni-Channel Social Media 213

ECXO

AUGUST 6, 2024

It enables companies to be proactive, innovative, and adaptive, ensuring that they meet and exceed customer expectations in an ever-changing market. Here, the focus is on preserving established ways of life, and individuals may feel constrained by societal expectations to conform rather than innovate.

Customer Experience 177

Customer Experience Culture Policies Innovation 177

ECXO

AUGUST 30, 2023

Making the most of customer data by using analytics to better understand who your customers are (and what they want) can help you create better real-time customer experiences. Almost 75 percent have increased spending on real-time customer analytics. Only 22 percent of those surveyed say they are effective in using analytics and data.

Marketing 156

Marketing Analytics Government Survey 156

Calabrio

JULY 25, 2019

Beyond the inherent value our technology delivers every day, forward-thinking contact center leaders prove time and again there are no limits on the dramatic business change that can be ignited when Calabrio ONE is used in new and innovative ways. The Engager deploys innovative, fresh strategies to engage and retain customers.

Contact Center 153

Contact Center Abandon Rate Innovation Government 153

AWS Machine Learning

JANUARY 13, 2023

Machine learning (ML) presents an opportunity to address some of these concerns and is being adopted to advance data analytics and derive meaningful insights from diverse HCLS data for use cases like care delivery, clinical decision support, precision medicine, triage and diagnosis, and chronic care management.

Analytics 104

Analytics Data Healthcare Hospitality 104

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 131

Government Policies Metrics Resources 131

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. Scientific innovation in Ukraine, by the numbers. Using InCites Benchmarking and Analytics , we first looked at Ukraine’s overall scientific output on macro, meso and micro levels. Source: InCites.

Innovation 98

Innovation Technology Analysis Banking 98

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Customer Journeys 62

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. Best practices for processes, governance, procurement, measurements, tools, and techniques are emerging across the customer experience management disciplines.

Customer Experience Professionals 154

Customer Experience Professionals CEM Customer Experience Customer Experience Management 154

Comm100

OCTOBER 16, 2018

While there are many ways to improve CX – ease of use, innovation, and speed are just a few – companies should be paying more attention to consistency and personalization. However, the success of these technology investments lies in using a combination of analytics and customer feedback to make informed business decisions. No problem.

Multi-Channel 138

Multi-Channel Customer Experience Customer Journeys Chatbots 138

AWS Machine Learning

FEBRUARY 6, 2024

Bringing innovative new pharmaceuticals drugs to market is a long and stringent process. Companies face complex regulations and extensive approval requirements from governing bodies like the US Food and Drug Administration (FDA). His focus area is on Data, Analytics and Generative AI. AI delivers a major leap forward.

Government 135

Government Report System Guidelines 135

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Clarivate

FEBRUARY 3, 2022

Introducing new functionality within InCites Benchmarking and Analytics, allowing users to search and evaluate according to the UN Sustainable Development Goals. All over the globe, universities, research-intensive institutions and governments have made the UN SDGs a core and integral part of their own missions.

Government 98

Government Analytics Innovation Analysis 98

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

AWS Machine Learning

MAY 9, 2024

Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.

Insurance 136

Insurance Knowledge Base Effort Score Video 136

AWS Machine Learning

NOVEMBER 16, 2023

Philips is a health technology company focused on improving people’s lives through meaningful innovation. With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production.

Healthcare 125

Healthcare Government Innovation Training 125

eglobalis

SEPTEMBER 30, 2017

Die CXPA unterstützt die berufliche Weiterentwicklung ihrer Mitglieder und fördert die Bereiche Customer Experience, Customer Insight, People Experience, Analytics, Sales, Marketing und Care. Innerhalb der Customer-Experience-Management-Bereiche entstehen Best Practices, Tools und Techniken für Prozesse, Governance, Beschaffung und Bewertung.

Customer Experience Professionals 155

Customer Experience Professionals CEM Customer Experience Customer Experience Management 155

datastax

JANUARY 2, 2019

Here are the top six data management trends for 2019: Analytics, analytics, analytics . Personalized experiences, real-time insights, 360-degree customer views: the power of analytics can never be understated. Data governance. To this end, data governance will become increasingly prominent in 2019 and beyond.

Trends 105

Trends Data Management Government 105

ChurnZero

DECEMBER 16, 2020

NVTC Tech 100 awards celebrate the most innovative technology companies and top tech executives in the region. The final NVTC Tech100 Award list comprises 100 tech companies and 26 executives, each consistently demonstrating dedication, vision and innovation. “As Siemens Government Technologies. iDirect Government.

Government 98

Government Consulting Groups Innovation 98

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Training 102

Training Data Government Banking 102

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now allows granular sharing of features across accounts via AWS RAM, enabling collaborative model development with governance. For example, the analytics team may curate features like customer profile, transaction history, and product catalogs in a central management account.

Government 134

Government Groups Resources Consumers 134

AWS Machine Learning

SEPTEMBER 8, 2023

This goal will further help Duke Energy to improve grid resiliency and comply with government regulations by identifying the defects in a timely manner. Once the anomalies are identified, technicians can address them, preventing future outages and ensuring compliance with government regulations.

ROI 120

ROI Government Training Comparison 120