Thematic

MARCH 20, 2025

It’s not luck—it’s text analytics. But text analytics can do this in a breeze. Powered by AI, text analytics help businesses quickly identify what customers love, what frustrates them, and what they want next. Here are seven ways text analytics helps in product development. Want to reduce churn?

Analytics 62

Analytics Social Media Banking Analysis 62

InMoment XI

NOVEMBER 21, 2024

Importance of Customer Analytics Customer analytics provides a blueprint for delivering exceptional customer service. Businesses are set to revolutionize how they gather and respond to customer feedback, shifting from traditional surveys to AI-driven VoC analytics. Leverage Advanced Analytics Tools. Collect Customer Data.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

eglobalis

DECEMBER 11, 2024

Experimentation can help determine the most effective methods for gathering and utilizing feedback, such as surveys, focus groups or social media monitoring. Advanced analytical skills and tools are crucial for reliable data interpretation. This ensures that customer insights are accurately captured and integrated into the CX strategy.

Customer Journeys 356

Customer Journeys Effort Score Omni-Channel Social Media 356

ECXO

MARCH 6, 2025

This group regularly reviews customer experience metrics and initiative outcomes, reinforcing cross-functional accountability. B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. analyse sentiment, and trigger alerts for immediate follow-up.

B2B 339

B2B Customer Journeys How To Effort Score 339

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 195

Analytics Feedback Net Promoter Score Analysis 195

Thematic

MARCH 20, 2025

Text analytics. What is text analytics ? And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale. Let’s talk about how AI text analytics can help your business. Let’s go!

Analytics 62

Analytics Customer Service Analysis e-support 62

Thematic

JANUARY 28, 2025

Maybe you’ve heard about tools like text analytics but aren’t sure how they work or where to start. This beginner’s guide will walk you through how text analytics works , from gathering raw feedback to uncovering the trends that drive smarter decisions. Your text analytics tool will have to clean it.

Analytics 62

Analytics Analysis Social Media Effort Score 62

Thematic

FEBRUARY 12, 2025

With text analytics marketing, you can analyze feedback from sources such as social media and surveys to uncover valuable customer insights—helping you create campaigns that truly resonate. The good news is you don’t need a crystal ball—text analytics marketing can help.

Analytics 62

Analytics Marketing Social Media Net Promoter Score 62

eglobalis

APRIL 6, 2025

This three-part analytical series aims to dissect and explain the most critical dimensions of value creation in technology, telecom, contact centers, and high-tech manufacturing. Boston Consulting Group , September 28, 2023. The reasons are complex: value in B2B is multifaceted, relational, and context specific.

Contact Center 272

Contact Center B2B Competitive Advantage Self Service 272

Thematic

APRIL 8, 2025

Of course, Thematic, a feedback analytics platform, can help you implement and close the customer feedback loop by turning feedback into clear, actionable insights. This is where Thematic’s feedback analytics AI engine shines. Instead of waiting weeks for a manual report, you can get instant insights as new feedback comes in.

Feedback 62

Feedback Analytics Analysis NPS 62

InMoment XI

NOVEMBER 7, 2024

Segmentation Segmentation in customer experience automation leverages customer data to group customers by behavior, preferences, or demographics. Customer segments help you organize your customers into meaningful groups for targeted interactions. This enables more relevant and targeted communication.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Thematic

JANUARY 16, 2025

If you just finished reading our “ How text analytics works ” article, then you know the basics, and are ready to find out the answer to the next big question: how exactly can text analytics help your business? Demand for text analytics is growing fast, and businesses using it are already seeing big benefits.

Analytics 62

Analytics Social Media Analysis Travel 62

Thematic

MARCH 20, 2025

So, how exactly is AI changing the game for customer insights and predictive analytics? Manually analyzing this data was inefficient, so they turned to AI-powered text analytics to extract meaningful insights. That’s predictive analytics in action—and it’s not just for streaming. Those that don’t?

Customer Insights 62

Customer Insights Analytics Social Media Analysis 62

ECXO

AUGUST 19, 2024

Advanced analytics tools can interpret this data, ensuring decisions are evidence-based. Real-time analytics and customer feedback are integral to Samsung’s approach, allowing the company to identify pain points and make necessary adjustments.

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369

Thematic

FEBRUARY 19, 2025

Without text analytics, this massive flow of information would be impossible to process. From customer sentiment analysis to fraud detection, text analytics turns raw words into insights. The history of text analytics tells us how far we’ve come, from manual word counts to AI-driven insights. Every day, over 3.5

Analytics 62

Analytics Analysis Study Social Media 62

Thematic

FEBRUARY 3, 2025

Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. If you’re still wondering how text analytics can help businesses, here are 10 impactful text analytics applications today. That’s where text analytics tools come in.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

InMoment XI

NOVEMBER 26, 2024

Focus: Real-time customer journey analytics to understand the emotions, pain points, and touchpoints customers are experiencing at every stage. Sharing the customer journey map in these groups will help you verify its accuracy and identify anything that needs to be fixed. Nielsen Norman Group. References ​​Khoros.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

C3Centricity

JANUARY 25, 2025

As Laurie Buczek, Group Vice President, Executives Insights and Leadership Services at IDC said when launching their latest FutureScape report: Marketings future is represented by AI-fueled transformation. Perhaps you’re using them for content creation, basic analytics, or campaign optimisation. Source ) The disconnect?

Marketing 156

Marketing Strategy How To Analytics 156

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI? Share data and results of the customer experience analytics in an easy-to-use tool.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Feedbackly

OCTOBER 25, 2024

What is Emotional Analytics? Emotional analytics in CX involves studying, analyzing, and interpreting the emotions expressed by your customers. Emotional analytics has a predictive nature—your brand’s emotional connection with customers often determines their future actions. Let’s look at a scenario.

Analytics 52

Analytics Case Study Study Analysis 52

eglobalis

JANUARY 28, 2025

This event also marked the 15-16th anniversary of Paul’s and Brent’s groundbreaking CRM Playaz program (vlogcast) , a milestone worth celebrating with an amazing group of high achievers, executives, thought leaders, and great companies such as Oracle, Salesforce, and Zoho CRM, Zoom , among others.

CRM 195

CRM Customer Centricity Customer Engagement Engagement 195

Calabrio

MARCH 25, 2025

Types of VoC Tools Voice of the Customer tools can, broadly speaking, be categorized into three main types, each serving a distinct purpose in capturing and analyzing customer feedback: Reporting and analytics tools These tools are designed to extract meaningful insights from customer interactions.

Software 130

Software Customer Journeys Tools Contact Center 130

Optimove

MARCH 26, 2025

AI-powered analytics allow operators to detect early signs of problem gambling, helping operators identify possible at-risk players to receive the right interventions while keeping high-value and VIP players engaged responsibly. For more insights on using AI analytics in responsible gambling, contact us to request a demo.

Analytics 52

Analytics Financial Policies eBook 52

Think Customers

OCTOBER 30, 2024

That proverb may be traced to Voltaire and Spider-Man, but it’s contact center leaders who see the impact data and analytics are already having on the front line — and the obligations that come with it. Now you can have agents self-correcting,” said Peter Tubb, head of Global Trading Services, IG Group. What do I need to work on?’

Contact Center 52

Contact Center Analytics Report Data 52

Thematic

JANUARY 27, 2025

If you've read our article on the benefits of text analytics , then you already have an idea of how businesses use this powerful tool to uncover patterns and insights from unstructured data. Definition and Scope of Text Analytics Let’s start with what text analytics is. But what about sentiment analysis?

Analysis 62

Analysis Analytics Banking Case Study 62

Thematic

FEBRUARY 23, 2025

Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Setting Clear Objectives for Text Analytics Before diving into text analytics, it’s essential to define clear objectives. One of the top challenges in text analytics is dealing with unstructured text.

Analytics 62

Analytics Social Media Analysis e-support 62

InMoment XI

NOVEMBER 1, 2022

And when it comes to grouping objects based on a somewhat nebulous idea of similarity , traditional statistical tools may fall short. With cluster analysis, data analysts can construct data groups (or clusters ) based on a range of similarities and differences. Cluster analysis is an answer to this problem.

Analysis 397

Analysis Groups Metrics Airlines 397

Thematic

JANUARY 29, 2025

And that’s where text analytics comes in. Here, similar comments or responses are grouped into themes to understand what customers are really saying. These techniques help you analyze customer feedback by grouping similar responses. R eal-time text analytics makes that possible. That’s huge!

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

eglobalis

SEPTEMBER 16, 2024

Therefore, understanding the needs of each group is essential. C-suite executives should lead this effort, ensuring the organization understands the complexity of the customer journey and invests in advanced analytics tools to segment and map these touch-points.

B2B 375

B2B Strategy Customer Experience Customer Journeys 375

Thematic

FEBRUARY 12, 2025

It’s a good thing there’s text analytics for social media. From improving customer engagement to mitigating PR crises, text analytics helps companies make data-driven decisions instantly. Let’s talk more about AI-powered text analytics and how you can use it on your social media. But what is text analytics

Social Media 62

Social Media Analytics Analysis Trends 62

Thematic

JANUARY 21, 2025

They use text analytics ! So, what is text analytics? Whether identifying common complaints, spotting trends, or measuring customer sentiment, text analytics gives you the power to act on data. Text analytics powered by Natural Language Processing (NLP) and Artificial Intelligence (AI) is the answer. billion by 2030.

Analytics 62

Analytics Data Social Media Analysis 62

eglobalis

OCTOBER 9, 2024

Hitachi (Japan) Hitachi faced requests from industrial IoT clients for better integration of their analytics tools. After evaluating the technical feasibility and broader market demand, Hitachi developed a new modular analytics platform that could be scaled across industries.

Feedback 511

Feedback ROI Innovation B2B 511

Thematic

FEBRUARY 5, 2025

If you feel like you are drowning in a sea of customer feedback and struggling to pinpoint the real concerns, then you are experiencing text analytics challenges. That’s why text analytics is important. Let’s take a look at some of the common text analytics challenges.

Analytics 62

Analytics Analysis Social Media Multi-Channel 62

InMoment XI

SEPTEMBER 22, 2022

Six Sigma is a methodology that uses data analytics and statistics to analyse business processes and services in order to understand how they’re performing and how they can be optimised. Here are my thoughts about how the Six Sigma methodology can be used as a template to help CX leaders close the outer loop and address systemic issues.

Analysis 370

Analysis Analytics Measurement Customer Experience Professionals 370

InMoment XI

MARCH 14, 2025

Enhancing Agent Productivity Call center analytics give you a clearer picture of how well your agents are performing in terms of productivity and customer satisfaction. Performance analytics give you a clear picture of the state of operations, including where you need to adjust to keep your call center running at its best.

Call Center 195

Call Center Metrics Tools First Call Resolution 195