InMoment XI

NOVEMBER 2, 2022

If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. Why Is Showing the Value of Customer Experience So Difficult? An ROI Example from an InMoment Client.

ROI 370

ROI Return on Investment Airlines Call Center 370

InMoment XI

AUGUST 3, 2022

Here are the 4 ways they refreshed a stale customer experience program: Going from Measuring to Improving Getting the Right Insights to the Right People Turning Intelligence into Action Proving ROI Using Purpose-Driven Results. Strategy #4: Proving ROI Using Purpose-Driven Results. Let’s dive in to see how they did it!

Customer Experience 397

Customer Experience Guest Experience Return on Investment ROI 397

InMoment XI

NOVEMBER 7, 2024

Hospitality: Sending personalized booking confirmations and pre-arrival checklists for a smoother guest experience. InMoment InMoment’s customer experience automation tools are led by award-winning AI that helps organizations handle repetitive tasks, predict customer intent, and generate actionable insights.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

JUNE 5, 2024

InMoment is excited to announce its recognition as a Leader in the Forrester Wave : Text Mining and Analytics, Q2 2024. For some context , The Forrester Wave Text Mining and Analytics, Q2 2024 report is a rigorous evaluation of the top text mining and analytics providers.

Analytics 195

Analytics Effort Score Social Media Innovation 195

ECXO

DECEMBER 25, 2024

Innovate Based on CX Insights What to Do: Use customer feedback and data analytics to identify gaps and develop new products or services. Experiment with new approaches to exceed customer expectations. Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically.

Tips 195

Tips Management Social Media Hotels 195