ECXO

DECEMBER 25, 2024

product quality, service speed, user experience). Innovate Based on CX Insights What to Do: Use customer feedback and data analytics to identify gaps and develop new products or services. Experiment with new approaches to exceed customer expectations. Segment feedback into actionable categories (e.g.,

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

AUGUST 14, 2024

Predictive Analytics : Employing predictive models to identify potential future trends and outcomes based on historical data. Predictive Analytics can guide these enhancements by highlighting key areas of concern, while our Smart Summary feature transforms detailed feedback into concise, actionable insights.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Predictive analytics helps in anticipating customer needs and adapting strategies in real-time.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Predictive analytics helps in anticipating customer needs and adapting strategies in real-time.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

SEPTEMBER 25, 2024

As the capabilities of NLP continue to expand, it further revolutionizes various industries, enhances user experiences, and opens new avenues for research and innovation. InMoment’s NLP model powers our text mining and analytics platforms, enabling top brands to uncover powerful insights that drive significant changes.

Data 195

Data Social Media Net Promoter Score Analysis 195

Retently

SEPTEMBER 3, 2023

Given the dynamic hospitality landscape, where user experiences can make or break a business, Airbnb stands as a prime example of how customer feedback can shape an industry giant. Central to Airbnb’s customer-centric approach is the Net Promoter survey – a strategic tool for understanding guest satisfaction and loyalty.

Net Promoter Score 78

Net Promoter Score Survey NPS Touchpoint 78