Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. If you’re reading this blog post, you are probably one of them.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

Lithium

JULY 5, 2022

This is why we launched our unique human-focused thought leadership content to cut through the clutter of vague social tips and misguided strategies. Podcast] Stop Worrying About the Channel, Start Thinking About the Customer Allison has a really unique perspective on customer engagement. Khoros Care Analytics Updates-.

Multi-Channel 52

Multi-Channel Leadership Guidelines Roadmap 52

TechSee

APRIL 3, 2018

For years, solutions have focused on training customer service personnel, and adjusting company policies and guidelines, as proactive efforts to retain customers who are considering making a transition. McKinsey reports that a comprehensive, analytics-driven approach can help telecom companies reduce churn by as much as 15%.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

ProProfs Chat

FEBRUARY 7, 2020

Keeping in touch with your customers has become harder, given the fact that you have to keep track of multiple channels at the same time. . This is strong evidence as to why you need to channelize your efforts towards creating excellent experiences for customers. . Maybe these tips can help. Multi-Channel Servicing Is Paramount.

Multi-Channel 106

Multi-Channel Knowledge Base Customers Social Media 106

BirdEye

MARCH 8, 2024

This blog post delivers the essential tips and strategies your business requires to elevate your social media presence to new heights. You can improve your discoverability to social media users looking for businesses on a channel. Let’s dive into each one to demonstrate how you can maximize these tips. Well, not anymore.

Social Media 59

Social Media Tips Multi-Channel Groups 59

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. Pro tip: There’s no right or wrong number of messages to include in a drip campaign, but generally, somewhere between 4 and 12 is a great goal. Today’s marketers understand this well. Drive more revenue.

Marketing 106

Marketing How To Multi-Channel Tips 106

BirdEye

JUNE 28, 2024

A Pinterest business account can help you maximize your reach with the latest content formats and cutting-edge analytics. This blog post covers the process of creating a Pinterest business account and how multi-location businesses can leverage it for the best results. It offers features unavailable in a personal account.

Social Media 52

Social Media Multi-Channel How To Analytics 52