Thematic

MARCH 26, 2025

Predicting Emerging Issues Before They Escalate Successful businesses use AI-powered predictive analytics to detect early warning signs based on subtle shifts in feedback patterns. Discover how large language models are revolutionizing text analytics, offering deeper insights than traditional NLP approaches.

Feedback 62

Feedback Social Media Analysis Survey 62

Thematic

MARCH 18, 2025

Instead of manually sifting through thousands of comments, these platforms use AI and analytics to find trends and patterns—so you can act on what truly matters rather than just hitting anywhere or everywhere. Companies that are new to feedback analytics or that prefer structured, consultant-supported implementations.

Customer Insights 62

Customer Insights Social Media Analysis Consulting 62

ECXO

AUGUST 23, 2023

It felt like a phrase that came out of the training handbook, similar to saying “good morning, thanks for waiting” to every single customer. Many have invested in predictive analytics to try to prevent customers leaving in the first place. Many also invest in predictive analytics to try to prevent customers leaving in the first place.

Banking 156

Banking Handbook Retail Loyalty 156

Gainsight

MARCH 29, 2022

Product-led growth strategies use in-product analytics to drive higher onboarding, adoption, retention, and growth. The best product-led growth strategies are propelled by a few critical tools: data and analytics. Here are a few ways you can use in-product analytics to launch product-led growth: Get to know your users.

Strategy 98

Strategy Marketing Handbook User Experience 98

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytics 52

Analytics Measurement How To Handbook 52

Gainsight

NOVEMBER 10, 2021

Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . How do analytics play a role in product-led success? How do you use analytics to fuel your product-led strategy?

Analytics 52

Analytics How To Handbook User Experience 52

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. This customer experience course is an actionable overview for making CX a team sport company-wide. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Product Led Success: The Professional’s Handbook – An Introduction Blog. Product Analytics. How To Measure Product Adoption Using Product Analytics. Product Experience .

Resources 52

Resources Handbook eBook Government 52

Thematic

OCTOBER 7, 2024

Analyze feedback Use tools like sentiment analysis , AI, and text analytics to interpret the feedback data. Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Gainsight

NOVEMBER 16, 2021

Analytics and user data are the fuel that will feed your product-growth plans. And with Gainsight PX , you can unlock in-depth analytic data, including for desktop and on-premise applications. With in-product analytics, you can beam a light on KPIs that inspire your teams to work together. Use PX to boost communication.

Handbook 52

Handbook Analytics Analysis Software 52

Gainsight

NOVEMBER 16, 2021

Whenever you can, try to keep your finger on the pulse of your users’ experience and make adjustments through tools such as in-product analytics, in-product engagements, and surveys. . Power your plans with analytics. In-product analytics provide the fuel to power your product-led growth flywheel.

Tips 52

Tips Handbook Analytics User Experience 52

Hallmark Business Connections

AUGUST 11, 2021

developed a printed Period Handbook for Dads in Sweden. There are no Facebook pixels to track or site analytics to measure conversions. Direct mail, however, doesn’t automatically collect data and analytics for you. That effective audience development tactic is why Johnson & Johnson-owned tampon brand, o.b.,

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Call Experts

MARCH 4, 2021

5 Tips to Track and Manage Employee Attendance, Call-Outs, and Absences: Develop and record your call-out and absence policy in your employee handbook. Train managers on your attendance tracking portal, analytics, reports, and PTO approval system.

Handbook 52

Handbook Policies Insurance Government 52

Gainsight

JUNE 17, 2022

With those two foundational elements in mind, here are a few key PLG data points to measure as you craft your product-led strategy: In-Product Analytics. In-product analytics are essential to any strong product-led growth strategy because they hand you the blueprints for growth. Overall Product-Led Growth Metrics.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

SurveySparrow

NOVEMBER 1, 2021

He says that his big break came when he was promoted to Global Director of People Analytics Solutions at IBM Watson Talent. He specializes in strategic hr, hr analytics incentives, talent management and development, career planning, global hr, public sector hr, and incentives. Do follow him. #5 5 Fermin Diez.

Social Media 98

Social Media Tips Conference Leadership 98

Gainsight

MAY 3, 2022

It uses in-product analytics to help you spot potential churn risks, step in, and steer risky users toward better experiences. For instance, if you just launched a new feature, you can use in-product analytics to see whether or not users are engaging with your new launch. It increases expansion revenue opportunities.

Handbook 52

Handbook Roadmap User Experience Metrics 52

Gainsight

NOVEMBER 23, 2020

Finally, GitLab is a “handbook-first” company with a company-wide commitment to clear documentation and transparency – not only within the company but publicly. For example, we wanted to improve our Product Analytics to help TAMs better understand their customers and potential risks. Operational reporting.

Customer Success 52

Customer Success Roadmap Handbook Financial 52

SurveySensum

JULY 14, 2020

She is also a recognized Training Provider for the CCXP Exam, Author of 6 benchmarking studies and 3 handbooks, Professor at UC Santa Cruz Silicon Valley Extension, and serves on the CXPA Board of Directors. Lead CX Analytics and Insights Manager at CenturyLink. She led CX company-wide for 11 years at Applied Materials. She is the Sr.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Gainsight

APRIL 2, 2021

Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Adoption Analytics Are Vital. Gitlab shared how they have driven an integrated customer journey across these teams by methodically documenting their processes. Here are the top 6 insights: 1.

Customer Success 52

Customer Success Handbook Software Groups 52

Help Scout

SEPTEMBER 28, 2021

We use Slab as our internal wiki, so new hires start by using it to complete their new hire checklists and review our employee handbook, which we affectionately call “The Guide to the Galaxy.” To get this done, we use Typeform , a beautiful and intuitive platform that creates surveys and manages analytics.

Effort Score 126

Effort Score Multi-Channel Feedback e-support 126

Natalie Petouhof

JULY 26, 2016

i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. [i] [link]. [i] i] Dual-task interference in simple tasks: Data and theory. Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. and Csikszentmihayi, M.

Handbook 40

Handbook Customer Experience Customers Resources 40

Survicate

MARCH 20, 2019

We took those phrases and made them part of our employee handbooks and marketing. While there’s no one-size-fits-all solution, giving the voice to customers comes down to being analytical and empathetic towards our customers’ motivations. “Largely good, some not so good. Run NPS surveys. “ We have a mantra.

Tips 85

Tips Customer Centricity Social Media Insurance 85

Qualtrics

DECEMBER 11, 2018

The employee handbook is labeled “Let My People Go Surfing” — that was pretty compelling. The advice I gave her was: go deep in analytics and really understand statistics. On why Patagonia is an excellent place to work: Patagonia has been a dream job. That’s the most important thing.

Handbook 54

Handbook Culture Feedback Employee Engagement 54

Bob Hayes

AUGUST 23, 2015

we measure different things and then apply analytics to the numbers to make sense of them. Handbook of experimental psychology. See the overview, Making Sense of Our Big Dat World: Statistics for the 99% , to understand the importance and value of understanding statistics. ” In S.S. Stevens (ed.): New York: Wiley.

Measurement 40

Measurement Data Handbook Metrics 40

NobelBiz

FEBRUARY 15, 2023

After reviewing the calls, the team reviews the employee handbook to ensure they’re complying with the standard agents are using. The team reviews these ratings with each agent on a monthly basis to verify they’re maintaining the required standards.

Call Center 52

Call Center How To Handbook Measurement 52

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Qualtrics

JULY 23, 2019

Gilad Lotan – Lotan is the Head of Data Science and Analytics at Buzzfeed where he leads a team that’s tasked with building state of the art analytics, insights, and data products to support entertainment, news, business and tech. He’s the best-selling author of four books including The Ultimate Question 2.0

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

Service Untitled

JULY 15, 2010

Analytical : Introverted, project driven, and makes decisions based on facts. The importance of helping employees by using written job descriptions, handbooks for the “don’ts&# of the business, and training that covers the “do&# procedures will ensure employees function as you want.

Retail 40

Retail Handbook Training Financial 40