Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Text analytics —especially when powered by AI—is changing that. The text analytics market is expected to skyrocket from around $29 billion to over $78 billion in the next few years. Let’s start.

Analytics 62

Analytics Trends Marketing Social Media 62

InMoment XI

DECEMBER 17, 2024

What Youll Discover in Our Guide: Holistic Interaction Analysis Immediate, Actionable Insights Deep Dive Analytical Tools Thank you Your download will begin shortly. These include, but are not limited to, CRM systems, analytics platforms, collaboration tools, and customer feedback platforms. Download Now Exit this form 3.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

OCTOBER 25, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Ensure your staff understands the importance of consistency, attentiveness, and hospitality. Try the ROI calculator below and see the impact for yourself!

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

DECEMBER 5, 2024

Beyond collecting feedback, you can use InMoment’s AI-enabled analytics to better understand member sentiment and behavior. You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business.

Management 195

Management Social Media Financial Banking 195

ECXO

DECEMBER 25, 2024

Innovate Based on CX Insights What to Do: Use customer feedback and data analytics to identify gaps and develop new products or services. Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI. Experiment with new approaches to exceed customer expectations.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

OCTOBER 24, 2024

By providing the tools necessary for effective communication, personalization, and analytics, these platforms enable businesses to build stronger relationships with their customers. This makes it a top choice for companies looking to improve customer loyalty, satisfaction, and overall experience.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

NOVEMBER 7, 2024

Hospitality: Sending personalized booking confirmations and pre-arrival checklists for a smoother guest experience. Advanced analytics features, like sentiment analysis and feedback segmentation, allow brands to uncover deep insights and make impactful, real-time improvements.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

ECXO

DECEMBER 4, 2024

In SaaS, customer success often focuses on proactive engagement, usage analytics, and ensuring customers extract maximum value from their subscription-based services. They also use analytics to monitor customer engagement and intervene proactively if a client isn’t utilizing a key feature. Manufacturing Companies a.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

InMoment XI

OCTOBER 29, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. With the award-winning InMoment AI, you can then capture analytical insights from the feedback. How Do You Measure Customer Loyalty Analytics?

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Thematic

MARCH 2, 2025

That’s where Thematic text analytics comes in. With 70% of companies expected to adopt NLP for sentiment analysis by 2025, the future of customer feedback lies in advanced text analytics—and Thematic is leading the way. That’s the challenge. Let’s explore why.

Analytics 62

Analytics Social Media Net Promoter Score Effort Score 62

InMoment XI

NOVEMBER 13, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Advanced Text Analytics Your churn prediction platform should be able to analyze customer feedback. How to Choose Churn Prediction Software? References Semrush.

Customer Retention 195

Customer Retention How To Analysis ROI 195

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Think Customers

OCTOBER 30, 2024

That proverb may be traced to Voltaire and Spider-Man, but it’s contact center leaders who see the impact data and analytics are already having on the front line — and the obligations that come with it. Keep contact center KPIs simple Information overload is a very real risk when leveraging data and analytics.

Contact Center 52

Contact Center Analytics Report Data 52

Keatext

MARCH 5, 2019

The post How to market great hospitality brands with text analytics appeared first on Keatext.

Hospitality 75

Hospitality Analytics Brands Marketing 75

Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. In an article on the Top 10 Emerging Trends in Health Care for 2021 , the American Hospital Association (AHA) made the following observation: Today we can receive goods the same day we order them and track them minute by minute from order placement to delivery.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

InMoment XI

OCTOBER 17, 2024

InMoment’s award-winning custom text analytics platform can help quickly categorize and summarize open-text responses. How would you rate the communication you received from our hospital staff? They also provide crucial context and reasoning behind your customers’ quantitative scores.

Feedback 195

Feedback Effort Score Survey Customers 195

InMoment XI

SEPTEMBER 16, 2024

For instance, a hospital could have world-class medical staff delivering high-quality care. Hospitals and Clinics In hospitals and clinics, the medical staff gathers feedback from inpatients and outpatients to see what steps in the patient journey need improvement. I found that I’d been billed for services I never received!

Feedback 195

Feedback Healthcare Hospitality Wait Times 195

InMoment XI

AUGUST 14, 2024

Predictive Analytics : Employing predictive models to identify potential future trends and outcomes based on historical data. Predictive Analytics can guide these enhancements by highlighting key areas of concern, while our Smart Summary feature transforms detailed feedback into concise, actionable insights.

Feedback 195

Feedback Customer Experience Social Media Hotels 195

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

CSM Magazine

FEBRUARY 6, 2025

Networking Opportunities: Programs featuring connections with alumni in industries known for customer service (like retail, hospitality, or healthcare) can provide career advantages. Focus on Technology and Data: Modern CRM tools, analytics, and AI are reshaping customer service; the best MBAs equip graduates to leverage these.

Customer Centricity 52

Customer Centricity Leadership Hospitality Course 52

InMoment XI

MAY 14, 2022

For this, you need powerful analytics capabilities that can derive meaning from the explicit and implicit emotions that relate to identity, and arm your company with targeted insights, prescriptive recommendations, and predictive foresight. In the hospitality industry, nobody does this better than a major North American Quick Service Brand.

Brands 370

Brands Retail Loyalty Competitive Advantage 370

Thematic

OCTOBER 30, 2024

2: Text analytics The core feature of any user research tool , including voice of the customer, is text analysis. For example, Amazon uses data analytics to suggest products and adjust prices based on what customers are doing online. Those great experiences boost a hospitality brand and encourage people to come back.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.

Hospitality 195

Hospitality Call Center Retail NPS 195

Lumoa

OCTOBER 15, 2023

Use text analytics (oh, and you can find out more about text analytics here) to prioritize and decide on improvements in a timely, and more importantly, feasible manner. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Feedback 195

Feedback Hospitality Analytics Touchpoint 195

ECXO

JUNE 11, 2023

Choose the right metrics to measure success – measuring success through analytics will help you identify areas where you can improve the experience. This has resulted in increased bookings and customer satisfaction, and has helped Airbnb disrupt the hospitality industry. And where you need to change strategy.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

ECXO

MARCH 21, 2023

Design leads us to data and experience personalisation Personalised approach (Data Analytics): Customers expect a personalised experience that meets their specific needs. Just in B2B, the challenges are greater to achieve great experiences, but data analytics definitely helps. You can also support and donate to The Lab.

B2B 295

B2B Customer Experience Roadmap Net Promoter Score 295

AWS Machine Learning

JANUARY 13, 2023

In the second post , we present the use cases and dataset to show its effectiveness in analyzing real-world healthcare datasets, such as the eICU data , which comprises a multi-center critical care database collected from over 200 hospitals. Therefore, it brings analytics to data, rather than moving data to analytics.

Analytics 89

Analytics Data Healthcare Hospitality 89

Alida

APRIL 5, 2017

What does it look like, and how should providers implement it in their practices and hospitals? Collect and utilize data analytics to improve satisfaction. Amazon has been a retail leader in utilizing data analytics to improve the customer experience, particularly in personalization.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

AWS Machine Learning

NOVEMBER 15, 2022

From developing public health analytics hubs, to improving health equity and patient outcomes, to developing a COVID-19 vaccine in just 65 days, our customers are utilizing machine learning (ML) and the cloud to address some of healthcare’s biggest challenges and drive change toward more predictive and personalized care.

Analytics 89

Analytics Healthcare Innovation Hospitality 89

CSM Magazine

MARCH 28, 2025

Getting insights from data Data analytics is a powerful tool that can benefit companies across industries. Casinos use data analytics to understand what their customers look for while on their sites, tracking different interactions from the games they prefer, to how they engage with promotions. Read on to find out more!

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

InMoment XI

SEPTEMBER 26, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Real-World Examples of Channel Deflection Success To truly reduce contact center costs and get to zero call resolution starts with conversational intelligence.

Call Center 195

Call Center Self Service Contact Center ROI 195

Storyminers

FEBRUARY 2, 2016

It predicted 2016 as the year predictive analytics and other ‘sensing’ technologies will be used to serve customers first. The Cathy family have been building their brand based on service (they say hospitality) since 1946. Both Chick-fil-A and Disney have embedded hospitality and innovation into their cultures.

Sales 113

Sales Hospitality Guest Experience Culture 113

Customer Guru

JUNE 29, 2018

In this episode of CX Conversations, our guest – Rajarshi Sen (Raj), Manager, Operations & Strategic Initiatives at Kamineni Hospitals – joins our host – Vivek Jaiswal – to discuss the state of customer experience in Healthcare. I would just sit and talk to them and listen to them about what they have to say.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

North Highland

SEPTEMBER 3, 2019

Sponsorships have long been a key tactic in the marketing toolbox for hospitality companies. As global hospitality revenues inch steadily toward the $600 billion mark, competition within the industry is only increasing, particularly with the evolution of accommodation-sharing companies like AirBnB.

Hospitality 61

Hospitality Industry Sports ROI 61

AWS Machine Learning

JANUARY 13, 2023

This dataset comprises a multi-center critical care database collected from over 200 hospitals, which makes it ideal to test our FL experiments. They were admitted to one of 335 units at 208 hospitals located throughout the US between 2014–2015. This ensures the data of a hospital is hosted on its own server. HCLS use case.

Data 85

Data Analytics Hospitality Healthcare 85

InMoment XI

OCTOBER 3, 2024

You can implement predictive customer analytics to identify signs of dissatisfaction or disengagement, such as decreased platform usage or negative feedback. Guest Retention Strategies Guest retention is critical for businesses in the hospitality industry, such as hotels, restaurants, and entertainment venues.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info.

ROI 284

ROI Customer Experience NPS Financial 284