Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Text analytics —especially when powered by AI—is changing that. The text analytics market is expected to skyrocket from around $29 billion to over $78 billion in the next few years. Let’s start.

Analytics 62

Analytics Trends Marketing Social Media 62

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

InMoment XI

FEBRUARY 3, 2025

The opposite may be true of a The quality you know and love message, which could be seriously off-putting to negative sentiment customers but highly converting among those with positive user experiences. Along the same lines, businesses can make more informed decisions about resource allocation.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

InMoment XI

NOVEMBER 26, 2024

With this information, you can improve your customer experience and eliminate pain points. In fact, over 70% of organizations say that customer journey mapping has helped them improve the user experience (UX) of a product or service or has helped them gain investment to create new features.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Calabrio

MARCH 25, 2025

Types of VoC Tools Voice of the Customer tools can, broadly speaking, be categorized into three main types, each serving a distinct purpose in capturing and analyzing customer feedback: Reporting and analytics tools These tools are designed to extract meaningful insights from customer interactions.

Software 130

Software Customer Journeys Tools Contact Center 130

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InMoment XI

DECEMBER 1, 2022

Our goal is to empower you with the data, technology, and human expertise necessary to identify the moments that matter, understand what’s working (and what might need improvement), take informed action to solve business problems, and ultimately provide a truly differentiated experience for your business. Forrester Text Analytics Wave.

Self Service 370

Self Service Analytics Automotive ROI 370

Calabrio

MARCH 25, 2025

Chatbot Quality Assurance (QA) is the process of systematically testing and evaluating a chatbot’s performance to ensure it meets quality standards and provides a positive user experience. This requires a complex network of if-then choices to ensure the chatbot can make sense and stay relevant in varied scenarios.

Chatbots 130

Chatbots Contact Center Self Service Virtual Agent 130

Optimove

MARCH 26, 2025

AI-powered analytics allow operators to detect early signs of problem gambling, helping operators identify possible at-risk players to receive the right interventions while keeping high-value and VIP players engaged responsibly. For more insights on using AI analytics in responsible gambling, contact us to request a demo.

Analytics 52

Analytics Financial Policies eBook 52

Thematic

MARCH 2, 2025

That’s where Thematic text analytics comes in. With 70% of companies expected to adopt NLP for sentiment analysis by 2025, the future of customer feedback lies in advanced text analytics—and Thematic is leading the way. That’s the challenge. Let’s explore why. The result?

Analytics 62

Analytics Social Media Net Promoter Score Effort Score 62

Retently

JANUARY 13, 2025

Choosing a CES tool that fits your business needs whether its for automation, real-time feedback, or advanced analytics ensures you can collect meaningful data and act on it effectively. Whether its resolving an issue, completing a purchase, or finding information, CES gives you a direct look at how much work your customers are putting in.

Measurement 116

Measurement Tools Effort Score Multi-Channel 116

Thematic

FEBRUARY 23, 2025

Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Setting Clear Objectives for Text Analytics Before diving into text analytics, it’s essential to define clear objectives. One of the top challenges in text analytics is dealing with unstructured text.

Analytics 62

Analytics Social Media Analysis e-support 62

ECXO

JUNE 11, 2023

Which sources of information do they trust? Which sources of information do they trust? Define your brand values and messaging – having a clear set of brand values and messaging is essential to creating a consistent experience across all touchpoints. How do they consume content? This is urgent. How do they consume content?

B2B 390

B2B B2C Touchpoint Customer Journeys 390

Lumoa

JANUARY 8, 2024

To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Data Security: Does it practice robust security measures to protect sensitive information? That’s where text analysis, or text mining, comes into play.

Analysis 369

Analysis Software Comparison Social Media 369

InMoment XI

DECEMBER 22, 2022

In the customer experience industry, we call capturing customer feedback a “voice of customer” program, and at InMoment—we know that it’s not enough to capture feedback, you need to capture it, understand it, take action, and make sure customers know their feedback is being heard. We call this “experience improvement.”. Wrapping Up.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

Thematic

FEBRUARY 24, 2025

You’re likely searching for the best partner in text analytics to help you unlock the full potential of your data. Thematic is a powerful text analytics tool designed to turn unstructured feedback into meaningful insights. Thematic’s flexible text analytics method can handle diverse data across industries.

Analytics 62

Analytics Analysis Feedback Customer Satisfaction 62

Retently

NOVEMBER 27, 2024

Tracking Customer Behavior Platforms like Google Analytics, Hotjar, and Shopify’s built-in analytics can uncover behavioral patterns that aren’t immediately obvious. Or maybe analytics reveal that mobile users struggle during checkout, meaning optimizing your site for mobile can dramatically boost sales.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

AWS Machine Learning

MAY 30, 2024

Vitech helps group insurance, pension fund administration, and investment clients expand their offerings and capabilities, streamline their operations, and gain analytical insights. User interface The VitechIQ user interface is built using Streamlit. “We The state is deleted after a configurable idle timeout elapses.

Chatbots 123

Chatbots Knowledge Base Innovation Interaction 123

ECXO

DECEMBER 25, 2024

Heres why this is crucial for sustainable growth: Informed decision-making: Insights gathered from customers can drive innovation, identify opportunities, and uncover inefficiencies. product quality, service speed, user experience). Experiment with new approaches to exceed customer expectations.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

CloudCherry

AUGUST 21, 2018

Because of that, this may be the most important and valuable information that you can get. Luckily for you, you don’t even really need any fancy analytics tools to get this information, though matching it up with the data above can prove tricky without them. When do some customers leave? No one wants customers to leave, right?

Customer Journeys 150

Customer Journeys Analytics Self Service Analysis 150

ECXO

NOVEMBER 17, 2024

Adobe’s “Click, Baby, Click” campaign exemplifies the power of storytelling, using humor to create an emotional connection with marketing professionals by highlighting the need for accurate analytics. For example, WhatsApp’s end-to-end encryption policy is openly communicated to users, which reinforces trust and increases loyalty.

B2B 390

B2B Loyalty Connections Technology 390

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. That’s why product analytics is a razor-sharp tool for product leaders. What is product analytics?

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

ProProfs Chat

OCTOBER 30, 2021

User experience (UX) can make or break a brand identity. Fortunately, there are many steps you can take to understand your customers’ user experience better and rectify issues, if any. In fact, companies can detect 85% of UX-related issues just by performing a usability test on a group of five users.

User Experience 93

User Experience Survey Tips Exercises 93

Cyara

FEBRUARY 21, 2024

The Data The primary function of IoT is to gather vast amounts of data in order to enhance application functionality and user experience. Analytics Ensuring accurate analysis and efficient processing of the gathered data is crucial. The most common IoT devices include mobiles, medical devices, cars and electronic appliances.

User Experience 76

User Experience Wireless Exercises Analysis 76

Thematic

SEPTEMBER 12, 2021

your customers are often telling you how they feel about specific features, customer service quality, user experience, and more. Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. Feedback analytics is a deeper form of text analytics.

Metrics 117

Metrics Analytics Feedback Effort Score 117

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. By converting raw data into actionable insights, businesses can improve their strategies and make more informed decisions.

Analysis 195

Analysis Software Self Service Social Media 195

InMoment XI

AUGUST 14, 2024

Discover how advanced AI technology can transform raw data into actionable insights, driving informed decisions and improving customer satisfaction. This deeper understanding helps businesses make more informed decisions and tailor their strategies to meet customer needs. What Is AI Customer Feedback?

Feedback 195

Feedback Customer Experience Social Media Hotels 195

ECXO

JUNE 3, 2024

This ability to recognize and create patterns allows us to process vast amounts of information efficiently, making quick decisions without being overwhelmed by details. Instead of evaluating all possible outcomes and scenarios, heuristics allow us to speed up the process by focusing on the most relevant information.

Gamification 332

Gamification Innovation Infographics Resources 332

Comm100

DECEMBER 10, 2024

Offer Personalized Gaming and Support Experiences Personalization has emerged as a cornerstone for player retention in the past few years. Your best (and most profitable) players will expect a personalized experience through and through. Its also a good way to inform players of the latest promotions and bonuses.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

JULY 16, 2024

This high level of reliance on social media for product information means that businesses must maintain an active and positive presence. This information is invaluable for making informed decisions and tailoring marketing strategies to better meet customer needs.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

This high level of reliance on social media for product information means that businesses must maintain an active and positive presence. This information is invaluable for making informed decisions and tailoring marketing strategies to better meet customer needs.

Tips 195

Tips Management Social Media Hotels 195

AWS Machine Learning

FEBRUARY 21, 2025

While these models are trained on vast amounts of generic data, they often lack the organization-specific context and up-to-date information needed for accurate responses in business settings. Lower latency: Direct retrieval of cached answers provides near-instantaneous responses for known queries, improving the overall user experience.

Knowledge Base 111

Knowledge Base Conference Examples Data 111

AWS Machine Learning

FEBRUARY 6, 2025

To facilitate this translation, Aetion developed a Measures Assistant to turn users natural language expressions of scientific intent into Measures. Measures Assistant maintains a local knowledge base about AEP Measures from scientific experts at Aetion and incorporates this information into its responses as guardrails.

Healthcare 70

Healthcare Knowledge Base Measurement Analytics 70

Uniphore

DECEMBER 27, 2021

Each underscores the importance of user experience in a program’s success: How do you define and measure the end-to-end process that impacts the user experience? How do you drive user adoption? Conversational AI can greatly improve the help desk user experience. ” And Sathiaraj would know.

Self Service 211

Self Service User Experience Chatbots Consulting 211

Lumoa

JANUARY 11, 2022

Aiming for a high NPS score will help you in increasing your profit and achieve a high ROI on your customer experience. NPS surveys or full NPS analytics? The question of “What should you invest in: survey or analytics?” And without great analytics, you would not understand your data. Promotoer.io

NPS 243

NPS Software Net Promoter Score Survey 243

Win the Customer

JANUARY 9, 2025

By leveraging AI-powered tools, product managers can build products that not only provide easy access to information but also anticipate customer needs and offer personalized support experiences. Proactive Support: Predictive Analytics: Leverage AI to analyze customer data and identify potential issues before they occur.

Self Service 59

Self Service Chatbots Knowledge Base User Experience 59

AWS Machine Learning

OCTOBER 16, 2024

With a growing library of long-form video content, DPG Media recognizes the importance of efficiently managing and enhancing video metadata such as actor information, genre, summary of episodes, the mood of the video, and more. Word information lost (WIL) – This metric quantifies the amount of information lost due to transcription errors.

Video 111

Video Metrics Multi-Channel System 111