CSM Magazine

FEBRUARY 20, 2024

In the world of sports betting, the importance of high-quality customer service can’t be overstated. Whether it’s answering queries, resolving issues, or providing personalized betting advice, exemplary customer service can significantly enhance the betting experience.

Sports 52

Sports Innovation Technology Customer Service 52

AWS Machine Learning

APRIL 18, 2024

About the Authors Jackie Rocca is VP of Product at Slack, where she oversees the vision and execution of Slack AI, which brings generative AI natively and securely into Slack’s user experience. In his free time, Gene enjoys teaching kids technology and sports, as well as following the latest on cybersecurity.

Multi-Channel 114

Multi-Channel Sports Strategy Data 114

AWS Machine Learning

AUGUST 30, 2023

For more information, see Live call analytics and agent assist for your contact center with Amazon language AI services. Integrate with a website Embedding QnABot in your websites and applications allows users to get automated assistance with natural dialogue. Apply for preview access and use our sample plugin to start experimenting!

Self Service 117

Self Service Contact Center Multi-Channel Knowledge Base 117

AWS Machine Learning

SEPTEMBER 25, 2023

Further, by allowing us to offload the heavy task of querying the Flan model to a managed service, we were able to keep our application lightweight and swift, enhancing user experience across various devices. He works primarily with Automotive customers to develop innovative AI/ML solutions and platforms for next generation vehicles.

Innovation 96

Innovation Analysis Automotive Training 96

Natalie Petouhof

JANUARY 11, 2017

It connects to the Alexa Voice Service to provide information, news, play music, report on sports scores, deliver weather reports… The uses for AVS and Alexa are limited only by your imagination. We are still waiting for them to provide all encompassing, unified smart “home.” And it’s free.

Sports 40

Sports System Connections Technology 40

ECXO

DECEMBER 26, 2023

The Digital Seeker: A Guide for Digital Teams to Build Winning Experiences by Raj K. Measuring the User Experience: Collecting, Analysing, and Presenting UX Metrics by Bill Albert and Tom Tullis. About the book: This book presents an update on the first resource that focused on how to quantify user experience.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

AWS Machine Learning

JULY 29, 2024

Salesforce Data Cloud and Einstein Model Builder Salesforce Data Cloud is a data platform that unifies your company’s data, giving every team a 360-degree view of the customer to drive automation and analytics, personalize engagement, and power trusted AI. Ravi Bhattiprolu is a Sr. Partner Solutions Architect at AWS.

Policies 109

Policies Data CRM Resources 109