TechSee

OCTOBER 9, 2018

I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Support the DIY culture: Focus on consumer enablement and empowerment through self-service. With big data and advanced analytics readily available, companies can provide Millennials with the acknowledgement they demand.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

TechSee

JANUARY 14, 2020

Automated workflows simplify agents’ repetitive daily tasks, such as auto-populating information on specific screens or sending follow-up emails after calls. Redefining Contact Center Agents’ Careers. This positive agent outlook is backed up by research. Computer-Vision Powered Self-Service. Specialization.

Self Service 109

Self Service Virtual Agent Contact Center Call Center 109

TechSee

JANUARY 14, 2020

Automated workflows simplify agents’ repetitive daily tasks, such as auto-populating information on specific screens or sending follow-up emails after calls. Why agents are embracing the change. How call center automation will redefine agents’ careers. This positive agent outlook is backed up by research.

Call Center 124

Call Center Self Service Virtual Agent Contact Center 124

BlueOcean

FEBRUARY 24, 2016

Projected forecasts based on insightful data and analytics are the only way workforce management can effectively and efficiently tackle any degree of call volume. One of the potential game changers for the future of the call center is prescriptive analytics. Lose prediction, and you’ve lost the game – not to mention your customers.

Customer Service 136

Customer Service Contact Center Call Center Self Service 136

TechSee

FEBRUARY 12, 2018

Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. customer exhibitors at MWC 2018: Verto Analytics. Virtual Customer Assistants. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. customer exhibitors at MWC 2018: Verto Analytics. Virtual Customer Assistants. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Verint

APRIL 3, 2017

These and other digital means, including increasingly sophisticated and cognitive messaging and chatbot capabilities, are steering routine customer service interactions toward self-service and virtual agent interactions.

Self Service 29

Self Service Virtual Agent Chatbots Consumers 29