Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

BlueOcean

MARCH 14, 2024

Or, in other words, build a robust Statement of Work (SOW). In this article, we explore exactly what it takes to build an effective SOW. The Basics: Who, what, where, when. All the mundane but necessary details.

Contact Center 177

Contact Center Resources Hospitality Customer Care 177

BlueOcean

MARCH 14, 2024

Or, in other words, build a robust Statement of Work (SOW). In this article, we explore exactly what it takes to build an effective SOW. The Basics: Who, what, where, when. All the mundane but necessary details.

Contact Center 156

Contact Center Resources Hospitality Customer Care 156

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. The measuring doesn’t end there. What is it exactly?

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Magellan Solutions

FEBRUARY 26, 2024

Topics span integration tactics, measures of success, and preparing call centers for an AI-enabled future. It provides more comprehensive call analytics. Intelligent Analytics Dashboards AI for call centers provides in-depth analytics on call times, first resolution, and more.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Solvvy

OCTOBER 25, 2022

You can take various approaches to measure customer satisfaction levels. CSI can help you allocate funds toward improving product quality, enhancing user experience, training your teams, or other measures that will provide the most significant return of greater customer satisfaction. . Measure Overall Customer Satisfaction.

Customer Satisfaction 62

Customer Satisfaction Measurement Effort Score How To 62

Experience Investigators by 360Connext

AUGUST 22, 2023

What measurements do you need? At the company level, review metrics like customer retention or renewal rates, referral rates, and digital analytics like website conversions. Create a strategy to gather ratings, scores, and regular feedback from customers. What will you do with this feedback?

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. Integrate this with quantitative data (CSAT scores, website analytics) to create a comprehensive picture.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Think Customers

DECEMBER 13, 2021

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. As you begin to orchestrate your improvements, keep coming back to your roadmap and the North Star that guides it. There are many ways to begin measuring your CX program.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

Gainsight

JULY 5, 2022

It’s about adoption, analytics, and expansions. The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. It’s about product-led growth.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? It’s common to lean on IT, Revenue Ops or Sales Ops, an analytics team, or others. Do that math, and look at the dollar value on the page.

Marketing 105

Marketing ROI Leadership Analysis 105

West Monroe

JUNE 1, 2023

In collaboration with the Chief Commercial Officer and Chief Revenue Officer, the CPO can leverage consumer insights and analytics to effectively differentiate on product price, features, packaging, and delivery to bring in new customers while engaging existing ones. hosting costs) with the development of new features.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

NetBase

AUGUST 16, 2019

Are you ready to enter the new era in social analytics ? NetBase CEO, Peter Caswell, will expand the conversation, offering a CEO Outlook on Next Generation Artificial Intelligence and how it is driving greater social media analytic insights. The Power of Artificial Intelligence: Social Media Analytics, the 2.0 NetBase LIVE NY.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

NetBase

SEPTEMBER 10, 2020

Positioning your brand for maximum efficiency online not only helps eliminate wasted time, but parlays into an increased social media ROI through building upon what works – and discarding what does not. Measuring your social media results over time. Measuring your social media results over time. What is a Social Media Audit?

Social Media 56

Social Media How To Metrics ROI 56

Gainsight

MAY 13, 2020

Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. Gainsight is the tool that lets you bridge that gap” Everyone knows that retention is a measure of product-market fit BUT retention is a lagging indicator.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight. Continuing our innovation with mobile, Gainsight announced that it’s mobile applications now support mobile analytics.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. Fully Understand Social Conversations and Drive Your Business with Demonstrable ROI. Ted Rubin Inspires with Awesome Keynote.

Brands 60

Brands Social Media Analytics Conference 60

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. Understands larger financial model and helps with (1) self-funding paid CS or (2) delivering clear ROI from CS. Creates detailed processes and analytics to collaborate with product team. Measures NPS and retention solely. Sales Alignment.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Oracle

SEPTEMBER 19, 2018

The advent of artificial intelligence, chatbots, voice technology, and next-generation analytics is transforming the customer experience. Your Roadmap of the Future for Sales and Service. In this session, gain insight into the investments and product strategy that will shape the future for sales and service.

Sales 49

Sales Roadmap Loyalty Chatbots 49

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.

Culture 88

Culture Roadmap Customer Centricity Measurement 88

BirdEye

AUGUST 9, 2024

Social : Social media management with publishing, engagement, and analytics modules. Inbox : Enables business interaction with leads and customers from a centralized inbox with built-in analytics, multimedia sharing, and more. The tool also allows you to source referral sources, award incentives, and measure performance in real-time.

Comparison 59

Comparison Social Media Multi-Channel Survey 59

CSM Practice

OCTOBER 10, 2018

Measuring Your Team’s Health. ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. — Irit Eizips, CEO, CSM PRACTICE. From Puzzle Pieces to the Picture .

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.

Culture 69

Culture Roadmap Customer Centricity Measurement 69

Gainsight

SEPTEMBER 13, 2019

Second, there’s a challenge around using analytics to understand where you should focus but it doesn’t always tell you what the potential solutions could be. That’s going to help your success team, that’s going to help your renewal rate, and that’s ultimately a success measure of your product. That’s one myth.

Analytics 65

Analytics Sales Roadmap Exercises 65

SurveySensum

JULY 11, 2023

Leverage Technology and Data Analytics Technology is the secret ingredient that helps brands enhance customer experience. It allows you to incorporate customer feedback into your product roadmaps and close the feedback loop , resulting in responsive solutions to improve customer satisfaction. It doesn’t end here.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

CSM Practice

OCTOBER 10, 2018

ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. ROI : You establish benchmark baselines around customer-defined goals and present to stakeholders how they perform against your baselines.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. ROI : You establish benchmark baselines around customer-defined goals and present to stakeholders how they perform against your baselines.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

InMoment XI

FEBRUARY 1, 2024

Spotlight is a comprehensive data analytics tool that integrates and analyzes s tructured and unstructured data using advanced Natural Language Processing (NLP) and AI. Spotlight excels in this area using AI-powered, advanced analytics and machine learning algorithms.

Analysis 260

Analysis Social Media Analytics Loyalty 260

Gainsight

MAY 12, 2022

That’s why product analytics is a razor-sharp tool for product leaders. Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Joe Rawlinson

NOVEMBER 19, 2019

You can use Hootsuite social media manager , it allows you to manage different social media accounts in the same place, measure performance with facts and numbers- likes, comments, shares, etc. Email marketing is often on the business roadmap of forward-thinking entrepreneurs today because of the amazing ROI it offers, which is 42:1.

Tools 23

Tools Social Media ROI Roadmap 23

SmartKarrot

JUNE 30, 2022

Serve as the customer’s advocate within meQuilibrium; communicating the customer’s needs with respect to operations, data & analytics, technology, marketing and communications; and coordinating execution within meQuilibrium. Represent the voice of the customer to inform the sales process and product roadmap. Apply here: [link].

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

SurveySparrow

SEPTEMBER 8, 2021

In addition, their powerful, detail-oriented analytics have made it impossible for us to not include them on our list. It gives analytics that drives action. Their focus is on giving the right recognition to strengthen workplace culture, eventually driving better ROI. And here are a few more reasons why: Key Features.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

ECXO

DECEMBER 20, 2023

Marketers, and enterprise software vendors from dta and analytics to voice of customer, have spent the past 20 to 30 years trying to work out how to get it right – with mostly disappointing results. Model two or three simple use cases to track and measure. This makes it easier to prove ROI. Leaders already report strong ROI.

Customer Experience 156

Customer Experience Effort Score B2B ROI 156

OpinionLab

MARCH 12, 2015

A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. For years, organizations have tried to use attitudinal data to enhance the analysis of the behavioral data within their analytics solution. There is no better metric for improving your customer experience than actual customer feedback.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

SmartKarrot

OCTOBER 13, 2023

Given that acquiring a new customer can cost up to five times more than retaining an existing one, it becomes clear that the ROI of a well-crafted onboarding process is substantial. Since all your users will not have same onboarding goals- understand what each stakeholder expects as ROI from the product.

ROI 10

ROI Analysis Training Feedback 10

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. Measuring the User Experience: Collecting, Analysing, and Presenting UX Metrics by Bill Albert and Tom Tullis. Here is the link. Here is the book link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156