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Social Listening Tools to Understand Customers & Improve Experiences

InMoment XI

Tracking these conversations with a social listening tool helps improve marketing efforts. What to Look For in A Social Listening Tool? The right social media listening tool will help you analyze customer behavior and competitors to stay ahead of the pack. A robust social listening tool should help you answer these questions.

Tools 195
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User Feedback for SaaS: Best Practices & Tools for Business Success

InMoment XI

InMoment’s survey design tools enable you to quickly create custom surveys that collect user feedback for tracking NPS. Leveraging a churn prediction tool can help you understand why customers might leave, which enables you to retain them before it’s too late. It also guides strategy on delivering value to your target audience.

Tools 195
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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

Instead, dynamic alternatives such as Customer Effort Score (CES) , real-time sentiment analysis, and advanced AI-powered analytics offer deeper insights into customer behaviours. By leveraging AI-driven tools, businesses can analyse multi-dimensional feedback (emotional tone, intent, behavioural trends) across channels.

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Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

The stakes in B2B are high, often involving multi-year contracts, renewals, intricate supply chains if not technology or cloud-based solutions, and significant recurring financial investment. To achieve reliability, companies can invest in predictive analytics and supply chain visibility tools.

B2B 371
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Top 5 Things to Look For in a Workforce Optimization Solution

Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys

As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.

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5 Must-Have CES Tools for Measuring Customer Effort & Satisfaction

Retently

In this article, were spotlighting the top 5 tools for measuring CES. So, if youre ready to transform your customer journey from frustrating to frictionless, lets dive into the CES tools that can make it happen. Next, lets dive into the tools that can help you measure and act on this critical metric! What Makes a Great CES Tool?

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Contact Center Automation: Reduce Agent Burnout and Boost Customer Satisfaction

InMoment XI

They provide a central platform for handling customer interactions across various channels. For example, a call transcription tool prevents the need to listen to lengthy recordings and provides quick insight into customer experiences. Contact centers play a significant role in customer experience management.