Thematic

MARCH 20, 2025

Text analytics. What is text analytics ? And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale. Let’s talk about how AI text analytics can help your business. Let’s go!

Analytics 62

Analytics Customer Service Analysis e-support 62

InMoment XI

OCTOBER 19, 2021

In a nutshell, Lexalytics, and Tethr are data analytics platforms focusing on structured and unstructured customer data, as well as solicited and unsolicited feedback. Conversational analytics is also powerful as we are no longer limited to low numbers of survey responses, or hearing only from those customers that take the time to respond.

Analytics 221

Analytics Data Customer Experience Social Media 221

Thematic

APRIL 8, 2025

Of course, Thematic, a feedback analytics platform, can help you implement and close the customer feedback loop by turning feedback into clear, actionable insights. This is where Thematic’s feedback analytics AI engine shines. The result is a complete view of customer sentiment from all.

Feedback 62

Feedback Analytics Analysis NPS 62

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. You can use the solution to evaluate videos against content compliance policies.

Policies 127

Policies Video Advertising Analysis 127

Calabrio

OCTOBER 28, 2024

Analytics Stronger Cybersecurity Can Be Simple: Password Policy Best Practices to Bolster Your Defense Share October is Cybersecurity Awareness Month, a timely reminder that security starts with the simplest, yet often overlooked, line of defense: passwords. At Calabrio, we are committed to helping you stay ahead of cyber threats.

Policies 130

Policies System Analytics Culture 130

Optimove

MARCH 26, 2025

AI-powered analytics allow operators to detect early signs of problem gambling, helping operators identify possible at-risk players to receive the right interventions while keeping high-value and VIP players engaged responsibly. For more insights on using AI analytics in responsible gambling, contact us to request a demo.

Analytics 52

Analytics Financial Policies eBook 52

InMoment XI

JULY 11, 2023

Predictive analytics. What is predictive analytics,” you may ask. Well, by thoroughly analyzing historical data, predictive analytics software can predict future customer needs and behavior, forging a proactive customer experience (CX) strategy. What Is Predictive Analytics?

Analytics 150

Analytics Customer Satisfaction Analysis Policies 150

ECXO

DECEMBER 25, 2024

Innovate Based on CX Insights What to Do: Use customer feedback and data analytics to identify gaps and develop new products or services. Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI. Experiment with new approaches to exceed customer expectations.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Thematic

FEBRUARY 23, 2025

Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Setting Clear Objectives for Text Analytics Before diving into text analytics, it’s essential to define clear objectives. One of the top challenges in text analytics is dealing with unstructured text.

Analytics 62

Analytics Social Media Analysis e-support 62

ECXO

MARCH 6, 2025

B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. Advanced analytics and machine learning are opening new possibilities in CX transformation. Invest in analytics and data infrastructure as well. Since every company is different.

B2B 339

B2B Customer Journeys How To Effort Score 339

Calabrio

APRIL 11, 2025

Updates and Changes: Ensuring agents are always informed about new features, versions, or policies. Internal Security Policies: Procedures for verifying customer identity, handling sensitive information (like payment details), password security, and recognizing potential threats like phishing. PCI-DSS in finance, HIPAA in healthcare).

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

eglobalis

MARCH 4, 2025

Each of these providers is leading the AI agent evolution by combining conversational intelligence, automation, and predictive analytics to improve customer engagement, operational efficiency, and agent effectiveness. agents are revolutionizing customer interactions, streamlining operations, and improving efficiency across industries.

Self Service 199

Self Service Strategy Contact Center Virtual Agent 199

InMoment XI

FEBRUARY 25, 2022

Saboteurs are active and frequently vocal detractors about the organization itself, its culture and policies, and its products and services. . – Saboteurs , the employees who are the least committed to their employer. The more successful the brand and organization, the more evident that the approaches taken are both bottom-up and top-down.

Company 397

Company B2C Employee Experience Culture 397

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Retently

NOVEMBER 27, 2024

Tracking Customer Behavior Platforms like Google Analytics, Hotjar, and Shopify’s built-in analytics can uncover behavioral patterns that aren’t immediately obvious. Or maybe analytics reveal that mobile users struggle during checkout, meaning optimizing your site for mobile can dramatically boost sales. A heatmap will show you.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

AWS Machine Learning

NOVEMBER 22, 2024

It enables different business units within an organization to create, share, and govern their own data assets, promoting self-service analytics and reducing the time required to convert data experiments into production-ready applications. This approach was not only time-consuming but also prone to errors and difficult to scale.

Government 85

Government Data Banking Policies 85

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Predictive analytics helps in anticipating customer needs and adapting strategies in real-time.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Advanced analytics tools, such as sentiment analysis and natural language processing, can further enhance the understanding of customer feedback, enabling businesses to respond proactively and strategically. Predictive analytics helps in anticipating customer needs and adapting strategies in real-time.

Tips 195

Tips Management Social Media Hotels 195

Retently

OCTOBER 11, 2024

With its advanced analytics, real-time feedback, and detailed reporting, Medallia helps brands maintain high service quality at scale. It helps agents follow company policies while responding to customers efficiently and accurately. AI Analytics: Dive deeper into performance insights using advanced AI and GPT prompting.

Ecommerce 134

Ecommerce Retail Software Customer Service 134

InMoment XI

AUGUST 24, 2022

Clause-Level Analytics. Smart Text Analytics. Smart text analytics can help you gain vital insights from unstructured feedback. InMoment, the leader in people-oriented text analytics, brings advanced sentiment analysis to businesses in industries around the globe. Sentiment Analysis Examples.

Analysis 370

Analysis Effort Score Feedback Analytics 370

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Sylvain has been at the forefront of digitizing the customer acquisitions process and introducing AI and analytics-based sales motion. Privacy Policy Security Assertion Sitemap. Case Studies. White Papers. Infographics.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

Uniphore

JULY 10, 2021

As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media. Privacy Policy / Legal. Privacy Policy / Legal. Contact Us. +1

Call Center 223

Call Center Contact Center How To Case Study 223

Calabrio

MARCH 22, 2025

How do you ensure all those layers of teams, policies, processes, and technologies are pulling in the same direction? Leverage machine learning and analytics to predict call volume, anticipate changes, and then optimize schedules to minimize wait times and maximize resource utilization.

Contact Center 130

Contact Center Management Strategy Call Center 130

Kayako

MAY 13, 2022

Three different channels for self-service that are critical for the customer service eco-system: Help Center: a knowledge base where customers can search and find answers to questions and learn how to solve their issues, like updating an account or reviewing return policies. Privacy policies. Company policies that affect customers.

Self Service 275

Self Service Knowledge Base e-support Policies 275

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

Experience Investigators by 360Connext

NOVEMBER 13, 2014

Digital analytics, like which products are searched the most, could also guide staff training for big retailers. Knowing certain products cause this hesitation, reassure customers both online and in-store about return policies. Showcase how products can be used.

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

AWS Machine Learning

JANUARY 7, 2025

You can use the pre-created policy and attach it to your role. The policy Amazon Resource Name (ARN) can be retrieved as a stack output under the key LLMTranslationPlaygroundAppRoleAssumePolicyArn , as illustrated in the preceding screenshot. You can do so from the IAM console after selecting your role and choosing Add permissions.

Effort Score 93

Effort Score Policies Knowledge Base Metrics 93

AWS Machine Learning

APRIL 3, 2025

At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. Implementing uniform policies across different systems and departments presents significant hurdles.

Data 73

Data Government Competitive Advantage Analytics 73

Calabrio

OCTOBER 15, 2019

This year we also launched our first-ever analytics competition , so there was even more to celebrate. The analytics competition celebrates companies using Calabrio Analytics to turn contact center data into compelling insights to drive results in their organizations. ANALYTICS COMPETITION WINNERS. THE ONE AWARDS WINNERS.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

SuiteCX

FEBRUARY 18, 2020

They still require work with broader BI and analytics engines for score/algorithmic response data and orchestration tools to drive the Micro Campaigns that are outcomes. Journey Analytics tools help analyze customer-level data from multiple systems to see patterns and draw conclusions about the customer journey (e.g., Tool Audiences.

Customer Journeys 274

Customer Journeys Effort Score CRM CEM 274

InMoment XI

NOVEMBER 2, 2022

They already had an internal assessment system that was used as a comprehensive assessment of performance in front- and back-of-house operations and policies related to Food Safety, company standards, and guest experience (e.g., quality, order accuracy, speed of service, staff friendliness, cleanliness, and team engagement).

ROI 370

ROI Return on Investment Airlines Call Center 370

ECXO

NOVEMBER 17, 2024

Adobe’s “Click, Baby, Click” campaign exemplifies the power of storytelling, using humor to create an emotional connection with marketing professionals by highlighting the need for accurate analytics. For example, WhatsApp’s end-to-end encryption policy is openly communicated to users, which reinforces trust and increases loyalty.

B2B 390

B2B Loyalty Connections Technology 390

Comm100

APRIL 2, 2024

This analytical approach allows businesses to make informed decisions about where changes will have the most impact on customer satisfaction. – Data Analytics Tools: Utilizing data analytics tools to examine customer behavior and feedback can uncover patterns and insights that might otherwise be missed.

Strategy 264

Strategy How To Wait Times Customer Satisfaction 264

AWS Machine Learning

FEBRUARY 10, 2025

It provides critical insights on performance, risk exposures, and credit policy alignment, enabling informed commercial decisions without requiring in-depth analysis skills. One role is model validator, who rigorously assesses whether a model aligns with bank or lender policies.

Data 84

Data Chief Customer Officer Knowledge Base Banking 84

InMoment XI

MAY 30, 2024

Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. Download Report Types of Text Analysis Software There are various types of text analytics software, each with its unique strengths.

Analysis 195

Analysis Software Self Service Social Media 195

AWS Machine Learning

DECEMBER 4, 2024

SageMaker Unified Studio setup SageMaker Unified Studio is a browser-based web application where you can use all your data and tools for analytics and AI. This will provision the backend infrastructure and services that the sales analytics application will rely on. You’ll use this file when setting up your function to query sales data.

Knowledge Base 95

Knowledge Base Sales Analytics Survey 95

InMoment XI

FEBRUARY 15, 2023

Stage #3: Understand Consolidate all data streams and leverage advanced analytics to identify where and how to act (and the anticipated impact on customer outcomes).

Sports 221

Sports Leadership Lifetime Customer ROI 221