InMoment XI

DECEMBER 13, 2022

When we manage client programs at InMoment, return on investment (ROI) is always top of mind. When I work with clients at InMoment, we’ve built custom text analytics sets to analyze call center notes—all with the hopes of understanding what customers are calling about.

ROI 493

ROI Call Center Return on Investment Measurement 493

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Using before and after data, A/B tests, and pilot programs can clearly show return on investment. It’s time to make your case.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

JANUARY 16, 2024

By integrating these advanced technologies, these companies aim to streamline customer interaction, automate routine tasks, and optimize their overall operations. Analytics and Reporting Features Prioritize AI software that includes robust analytics and reporting tools. What is Contact Center AI? How Does Contact Center AI Work?

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

InMoment XI

SEPTEMBER 12, 2023

Tools and Techniques for Competitive Analysis In today’s fast-paced, technology-rich environment, competitive analysis has undergone a transformation. The Role of Data Analytics in Competitive Analysis Data analytics tools are crucial for turning raw data into actionable insights. Keen to stay competitive?

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. Developing a cash flow-based ROI framework to include Net Present Value, Internal Rate of Return, or other firm-specific measurements (e.g.,

Return on Investment 45

Return on Investment Customer Journeys ROI Customer Experience 45

Strativity

OCTOBER 16, 2017

Strativity has a methodology, which it has used with clients, to determine the financial return on investment (ROI) for customer experience initiatives and programs using a fact-based approach. Developing a cash flow-based ROI framework to include Net Present Value, Internal Rate of Return, or other firm-specific measurements (e.g.,

Return on Investment 40

Return on Investment Customer Journeys ROI Customer Experience 40

Lumoa

APRIL 28, 2024

Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Implementation When we talk about return on investment, one additional factor is the implementation time or “time to money”. How fast can you use the tool that you just bought?

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

West Monroe

FEBRUARY 18, 2024

Digital consumer lending has revolutionized the way people access credit by leveraging technology to streamline the loan application and approval process. Easier onboarding: Digital borrowers are looking for tech-advanced lending software, mobile friendly applications, virtual advisors, and customer analytics.

Consumers 52

Consumers Technology Strategy Banking 52

West Monroe

FEBRUARY 18, 2024

Digital consumer lending has revolutionized the way people access credit by leveraging technology to streamline the loan application and approval process. Easier onboarding: Digital borrowers are looking for tech-advanced lending software, mobile friendly applications, virtual advisors, and customer analytics.

Consumers 52

Consumers Technology Strategy Banking 52

InMoment XI

FEBRUARY 23, 2024

Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI). Data sources may include customer surveys, interviews, focus groups, demographic data, purchasing history, website analytics, social media insights, and market research reports. InMoment can help!

Marketing 260

Marketing Customer Experience Return on Investment Analysis 260

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights. Emotion analytics.

Technology 122

Technology Customer Service Contact Center Gamification 122

Merkle

NOVEMBER 8, 2022

Organizations are constantly being informed by data, and as they continue to progress and innovate, there’s a real need to manage more massive volumes of data, especially within the marketing and advertising technology space. Data is crucial for many reasons.

Competitive Advantage 98

Competitive Advantage Data Return on Investment Advertising 98

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Insights from data analytics can help create new product designs or services. Data can also inform pricing strategies for a better return on investment. Launching new initiatives.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

Calabrio

NOVEMBER 1, 2016

Speech analytics is a huge opportunity for brands. If you aren’t at least considering speech analytics for your contact center, you risk missing out on valuable information that can improve the entire customer experience. When implementing speech analytics, the pressure is on to quickly realize return on investment.

Analytics 100

Analytics Company Contact Center Return on Investment 100

Wootric CX Blog

APRIL 22, 2021

Wootric by InMoment, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a Leader in the G2 Crowd Grid Report for Feedback Analytics for Spring 2021. In addition to being a leader in the Feedback Analytics grid, Wootric was the top-ranked High Performer in Experience Management Software.

Report 52

Report Analytics Feedback Return on Investment 52

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. He is a proven leader and experienced advisor to multiple C-Level executives in various industries on digital transformation, new technology, and process initiatives.

Average Handle Time 130

Average Handle Time Return on Investment e-support ROI 130

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. If the switching barriers are high, the customer experience investments don’t necessarily pay off.

ROI 259

ROI Customer Experience NPS Financial 259

CSM Magazine

JANUARY 11, 2022

Contact centres have been investing in sophisticated, omnichannel technologies for well over a decade. Calabrio’s own research found that 90% of contact centres said they were aggressively investing in new channels, automation and analytics tools — while 68% of cloud migrations happened in 2020.

Omni-Channel 75

Omni-Channel Return on Investment Analytics Chatbots 75

Alliance by IFS

DECEMBER 3, 2019

To exceed these demands, field service organizations (FSOs) are leveraging new processes and technologies to adopt a more proactive approach to service. One emerging technology in particular that enables this approach is the concept of remote equipment or asset monitoring made possible by the expansion of the Internet of Things (IoT).

Return on Investment 65

Return on Investment eBook ROI Analytics 65

CSM Magazine

NOVEMBER 23, 2023

One of the most notable innovations is Warehouse Asset Management System (WAMS), a technology-driven solution that leverages automation and data analytics to streamline operations. With the advent of technology, warehouse management has undergone a significant transformation.

Return on Investment 52

Return on Investment Transportation System Analytics 52

VDS

MAY 21, 2024

Imagine a world where customer service is both incredibly efficient and deeply empathetic—this is the promise of combining AI technology with human agents. To meet today’s high customer expectations, businesses are increasingly turning to a blend of AI technology and human interaction.

Interaction 52

Interaction Customer Service Virtual Agent Contact Center 52

CSM Magazine

AUGUST 23, 2023

As the technology behind mortgage CRMs continues to evolve, there are always new cutting-edge features and capabilities that companies can use to enhance their customer service and streamline their operations. They now utilize artificial intelligence (AI) technology to learn from customer interactions.

CRM 52

CRM Chatbots Return on Investment Social Media 52

West Monroe

FEBRUARY 11, 2024

strategy as the top challenge to adopting and using those technologies. Navigating through the wide array of technologies to develop a M4.0 Manufacturers win when they trust their digital partners (system integrators) in deploying these technology solutions in production, at scale. strategy is challenging.

Industry 52

Industry Case Study Analysis Technology 52

DCX

AUGUST 4, 2024

These stories aren't just about technology. Why are we adopting these technologies? Key takeaways for CX pros: Holistic testing environment: The Branch Garage allows for comprehensive testing of new technologies and processes before wide-scale implementation. Smile" AI in Japan. Why do our customers need them?

Contact Center 52

Contact Center Banking Return on Investment Innovation 52

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info.

ROI 303

ROI Customer Experience NPS Financial 303

NobelBiz

MAY 7, 2024

This gap has paved the way for hybrid dialer solutions, which integrate seamlessly with existing call center technology to offer the perfect blend of automated and manual dialing capabilities. These factors will significantly influence the success of the technology in your call center.

Call Center 59

Call Center Self Service Wait Times System 59

Helpt

FEBRUARY 14, 2024

Thos methodology illustrates a move away from intuition-based decisions towards those that rely on hard, analytic data. Data Analytics: The Key to Unlocking Big Data's Potential Before we dive into the realm of Data-Driven Decision Making, it's essential to understand the role of data analytics.

Data 52

Data Analytics Social Media Analysis 52

Magellan Solutions

MAY 16, 2024

By partnering with these experts, companies can access a pool of skilled agents, advanced technologies, and robust infrastructure without the overhead costs of maintaining an in-house team. Reporting and Analytics : Robust reporting and real-time analytics capabilities can drive pricing and provide valuable business insights.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

Natalie Petouhof

JUNE 3, 2017

Tweet Monitoring and fine-tuning analytics are becoming essential to stay competitive in today’s marketplace. Case in point: Business intelligence analytics software sales will reach $18.3 billion and analytics will be mainstream, Gartner forecasts. billion and analytics will be mainstream, Gartner forecasts.

Analytics 40

Analytics Marketing Company Return on Investment 40

Magellan Solutions

JANUARY 29, 2024

Insights and Reporting The outsourcing provider has a dedicated analytics team focused on providing meaningful data, customized reports, and actionable insights specifically aimed at improving the client’s accounts payable processes and performance. This lightens the vendor management workload for the client.

Financial 52

Financial Return on Investment Fashion Metrics 52

CSM Magazine

OCTOBER 13, 2021

There will be those companies that already have the teams, processes and technology in place to cope with whatever disruption and demand come their way. It’s about adopting technologies that supercharge, rather than replace, CX functions. That’s all delivered by technology. Separating the winners and losers.

Customer Service 98

Customer Service Retail Return on Investment Healthcare 98

inQuba

APRIL 21, 2022

With this journey toolkit, customers can also track individual journeys by overlaying context, understanding segments, anticipating an action with visual analytics and machine learning (ML) all in an effort to stay agile and adaptable, optimize the experience, and remain relevant to the consumer. About inQuba.

Return on Investment 52

Return on Investment ROI Customer Journeys Insurance 52

Gainsight

JUNE 21, 2022

Although those costs tend to plummet in the long run, the return on investment (ROI) usually comes about a year and a half after the deal is closed. Another consideration is the investment in technology. At Gainsight, we advocate that there are three main reasons to invest in CS technology early. .

Net Promoter Score 52

Net Promoter Score Trends NPS Return on Investment 52

Solvvy

MARCH 22, 2022

With our implementation team, by day 30 the chatbot should be up and running with both functionality and actionable analytics. Then, by day 60, we’d expect that the business is understanding the technology, reviewing the analytics and making changes to the chatbot to fine tune the experience.

Chatbots 62

Chatbots Self Service Return on Investment Social Media 62

BirdEye

DECEMBER 28, 2023

This technology allows businesses to send relevant ads to nearby potential customers. Gathering valuable insights Geofencing technology provides data on how consumers interact with your ads and how often they visit your location. Choose a technology platform for geofencing and develop targeted content for the selected areas.

Marketing 59

Marketing Advertising Social Media Tips 59

Magellan Solutions

MARCH 5, 2023

The SLA is a critical aspect of the technology vendor contract. The SLA is important in reporting, outlining whether or not the metrics are met, as evident in performance analytics. 4 High Return On Investment Your business can reap greater profits when your customers are happy.

Average Handle Time 98

Average Handle Time Abandon Rate Telecommunications Metrics 98

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111