eglobalis

FEBRUARY 3, 2025

Predictive Analytics for Proactive Support Predictive analytics powered by AI allows B2B businesses to anticipate customer needs and address issues before they arise. Similarly, SAP has been using its SAP Predictive Analytics tool since 2013 to help businesses forecast demand, optimize inventory, and improve service delivery.

B2B 381

B2B Customer Journeys Customer Experience Chatbots 381

Lumoa

JANUARY 8, 2024

This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions.

Analysis 369

Analysis Software Comparison Social Media 369

ECXO

JULY 4, 2023

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time Using technology and analytics to support marketing is not especially new. But if you want to drive behavior based on given interactions with your brand as they happen, then real-time marketing analytics is the friend you never knew you always wanted.

Analytics 374

Analytics Marketing Fashion Advertising 374

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. Table of Contents What Is an Omnichannel Contact Center?

Contact Center 130

Contact Center Omni-Channel Contact Center Software Software 130

eglobalis

JANUARY 20, 2025

To achieve reliability, companies can invest in predictive analytics and supply chain visibility tools. Tools like customer feedback loops and advanced prototyping software enable iterative refinement, ensuring final products align perfectly with client needs.

B2B 418

B2B Loyalty Loyalty Programs Innovation 418

Retently

OCTOBER 11, 2024

To achieve this, businesses use customer support Quality Assurance software. These tools, often called conversation review or customer support quality management software, help monitor customer interactions, train, and onboard agents, and continuously refine support operations. Here’s how quality assurance works: 1.

Ecommerce 134

Ecommerce Retail Software Customer Service 134

eglobalis

JANUARY 7, 2025

” Using insights from financial advisors and SME owners, they developed user-friendly analytics tools to assist with budgeting and cash flow projections. Teams can use tools like virtual whiteboards or collaborative software platforms to encourage remote participation.

B2B 285

B2B Company Customer Journeys Innovation 285

eglobalis

OCTOBER 21, 2024

This article explores the pros and cons of responding to negative posts, evaluates the effectiveness of following best practices from leading organizations such as BCG, McKinsey, and Accenture, and provides an analytical framework for deciding when engagement is worth the time and resources.

Social Media 497

Social Media Feedback Engagement Company 497

InMoment XI

DECEMBER 18, 2024

Contact center automation is the process of using AI-enabled software to automate repetitive tasks. InMoment provides award-winning conversation intelligence software to analyze customer sentiment and agent performance. Text and speech analytics use machine learning to provide instant insights into emotions, context, and intent.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

eglobalis

OCTOBER 14, 2024

Their programs emphasize data analytics and feedback management, leveraging their own software. Lynn’s analytical and straightforward personality shines through in her work, adding exceptional value. Her work is filled with practical insights and well-reasoned solutions to CX challenges.

Customer Experience 444

Customer Experience Customer Journeys Case Study Innovation 444

InMoment XI

NOVEMBER 21, 2024

Importance of Customer Analytics Customer analytics provides a blueprint for delivering exceptional customer service. Businesses are set to revolutionize how they gather and respond to customer feedback, shifting from traditional surveys to AI-driven VoC analytics. Leverage Advanced Analytics Tools. Collect Customer Data.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

InMoment XI

OCTOBER 22, 2024

Use Data : Use analytics tools to track patient sentiment and monitor trends in your reviews. Features to Look for in Doctor Reputation Management Software Choosing the right reputation management software can streamline the entire process and make it much more manageable. Ready to take control of your online reputation?

Management 221

Management Social Media Healthcare Software 221

eglobalis

DECEMBER 11, 2024

By testing different software interfaces and customer support methods, the company ensures its products are user-friendly and effective. Microsoft (USA): Microsoft experiments extensively with its enterprise software solutions. Advanced analytical skills and tools are crucial for reliable data interpretation.

Customer Journeys 353

Customer Journeys Effort Score Omni-Channel Social Media 353

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Why is Predictive Analytics Important?

Analytics 195

Analytics Data Effort Score Social Media 195

InMoment XI

JULY 11, 2024

Speech analytics is quickly becoming a foundational aspect of successful experience improvement programs. However, the rise of speech analytics has given businesses to understand their customers like never before. What is Speech Analytics? What is Contact Center Speech Analytics? How Does Speech Analytics Work?

Analytics 195

Analytics Contact Center e-support Healthcare 195

InMoment XI

AUGUST 13, 2024

What is Conversation Intelligence Software? Conversation intelligence software represents platforms with conversation intelligence capabilities to analyze conversations from various communication channels. Why is Conversation Intelligence Software Important? Conversation intelligence software goes beyond simply tracking calls.

Software 195

Software Social Media Analytics Return on Investment 195

InMoment XI

NOVEMBER 14, 2024

Sentiment Analysis Competitor Analysis Multi-Platform Coverage Keyword and Hashtag Tracking Analytics and Reporting Content Creation and Scheduling CRM Integration A social listening tool lets you tap into online conversations around your business. Analytics can show engagement trends and campaign performance.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

SEPTEMBER 3, 2024

When you analyze the natural language interactions between customers and an organization, conversational analytics unlocks a wealth of insights that can be used to resolve issues faster, enhance agent performance, reduce costs, and demonstrate the value of customer service investments. What is Conversational Analytics?

Analytics 195

Analytics Data Social Media Average Handle Time 195

Comm100

OCTOBER 17, 2023

With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software? Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Software 239

Software Chatbots Customer Service Knowledge Base 239

InMoment XI

OCTOBER 23, 2024

Moreover, by handling repetitive analytical tasks, AI systems allow human agents to invest more of their time and energy into forging strong customer relationships by resolving more complex issues. For instance, First National Bank partnered with InMoment to better analyze data across all touchpoints using a custom text analytics model.

Banking 195

Banking Customer Experience Effort Score Financial 195

ECXO

DECEMBER 4, 2024

For instance, implementing a customer success strategy in a Software as a Service (SaaS) organization involves unique approaches compared to deploying the same function in a manufacturing company. This might involve regular check-ins, personalized onboarding, and continuous training to help users adapt to evolving software features.

Customer Success 156

Customer Success Strategy e-support Customer Satisfaction 156

InMoment XI

OCTOBER 31, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. You can improve AES by leveraging call center management software like InMoment. The Average Hold Time metric calculates how long customers wait on hold during a call.

Call Center 195

Call Center Metrics Self Service Effort Score 195

InMoment XI

OCTOBER 25, 2024

Curious about the ROI you could achieve with InMoment’s reputation management software? You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. Try the ROI calculator below and see the impact for yourself!

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

MAY 30, 2024

Most businesses achieve this by utilizing text analysis software. Text analysis software, also known as text analytics software, has become indispensable for businesses aiming to extract actionable insights from textual data to improve the customer experience. What is Text Analysis Software?

Analysis 195

Analysis Software Self Service Social Media 195

InMoment XI

NOVEMBER 15, 2023

Customer experience analytics is the practice that empowers businesses to do just that. We’ll explore what customer experience analytics is, where it comes from, important metrics to consider, its benefits, real-world examples, and how to drive value from this practice. What is Customer Experience Analytics?

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

InMoment XI

OCTOBER 29, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. With the award-winning InMoment AI, you can then capture analytical insights from the feedback. How Do You Measure Customer Loyalty Analytics?

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Analytics 195

Analytics Feedback Net Promoter Score Analysis 195

InMoment XI

MARCH 14, 2025

Enhancing Agent Productivity Call center analytics give you a clearer picture of how well your agents are performing in terms of productivity and customer satisfaction. Performance analytics give you a clear picture of the state of operations, including where you need to adjust to keep your call center running at its best.

Call Center 195

Call Center Metrics Tools First Call Resolution 195

InMoment XI

OCTOBER 30, 2024

It leveraged the InMoment CX platform, especially its text analytics and case management features, for this purpose. Also, it captured analytical insights from feedback that provided a clearer picture of customer satisfaction levels. The decision was crucial to improving their public image to prospects.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

InMoment XI

DECEMBER 5, 2024

Understand Your Target Audience Encourage Member Reviews Monitor and Respond to Feedback Analyze Competitors Invest in Reputation Management Software Understand Your Target Audience It’s essential to understand your target audience profiles to improve your chances of engaging them. Boosting your local search rank is essential for visibility.

Management 195

Management Social Media Financial Banking 195

InMoment XI

DECEMBER 10, 2024

A churn prediction tool like InMoment simplifies this process by leveraging analytics to highlight these at-risk profiles and segments. Leverage analytics to understand their pain points and goals. Its advanced text analytics and AI Journey Insights help identify churn drivers and hidden pain points to improve retention rates.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Thematic

MARCH 20, 2025

It’s not luck—it’s text analytics. But text analytics can do this in a breeze. Powered by AI, text analytics help businesses quickly identify what customers love, what frustrates them, and what they want next. Here are seven ways text analytics helps in product development. Want to reduce churn?

Analytics 62

Analytics Social Media Banking Analysis 62

Thematic

MARCH 2, 2025

That’s where Thematic text analytics comes in. With 70% of companies expected to adopt NLP for sentiment analysis by 2025, the future of customer feedback lies in advanced text analytics—and Thematic is leading the way. That’s the challenge. Let’s explore why.

Analytics 62

Analytics Social Media Net Promoter Score Effort Score 62

InMoment XI

MARCH 25, 2024

Organizations should take a closer look at predictive analytics examples to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. What is Predictive Analytics? Improve customer lifetime value.

Analytics 195

Analytics Examples Customer Experience Effort Score 195

InMoment XI

JUNE 24, 2024

With the increased adoption of AI in business across all industries, there has also been a rise in text mining and analytics. This software, which exists as an extension of AI and natural language processing (NLP), is used to gather insights from unstructured text data in order to make informed business decisions.

Analytics 195

Analytics How To Roadmap Knowledge Base 195

InMoment XI

FEBRUARY 3, 2025

Most people think of contact centers, such as customer support call centers and help desks, as the main use case for conversation intelligence software. Its true that CI software drives positive results for call centers, reducing response times, improving outcomes, and producing data-driven insights for agent coaching.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

InMoment XI

NOVEMBER 13, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. How to Choose Churn Prediction Software? The right software should be adept at integrating every single data point for effective model training.

Customer Retention 195

Customer Retention How To Analysis ROI 195