InMoment XI

SEPTEMBER 13, 2022

According to Saxey, the term “modern athlete” encompasses every athlete at any age, stage, and sport. These athletes are bringing their “A” game to their sport (whether that’s on the field, in their home, or at the gym). So what is the modern athlete?

Innovation 370

Innovation Sports Tips Video 370

Optimove

MARCH 13, 2025

Key takeaways: Optimove Insights’ latest iGaming Pulse analysis reveals a significant and sustained increase in the number of daily sports bettors in the US over the past three NFL seasons. AI-Powered Predictive Analytics: Identify high-value bettors early and use data-driven models to optimize retention efforts before churn happens.

Sports 52

Sports Gamification Loyalty Programs Omni-Channel 52

Beyond Philosophy

SEPTEMBER 26, 2014

Certainly with the types of investments that are made, the sophistication of the analytics that is undertaken and the vast sums of money involved you would want to think that that is the case, wouldn’t you? Clearly it makes sense that who fares best in the stock market are those investors making logical, rational choices. 1 on TripAdvisor?

Sports 130

Sports CEM Consulting Consumers 130

Optimove

DECEMBER 3, 2024

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: In-play sports betting is transforming the industry, offering huge revenue potential. Unlike traditional pre-match betting, in-play betting allows sports fans to place wagers on games as they unfold in real-time.

Sports 52

Sports How To Gamification Tips 52

InMoment XI

OCTOBER 29, 2024

You’ll also unlock valuable customer experience analytics resources, articles, and other tools to help you quickly elevate your CX program and grow your business. For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

AskNicely

MAY 16, 2016

A dashboard is meant to give you vital information and data at a glance, with users able to access everything from sales and marketing data to finance, inventory reports and website analytics. The post Dashboards: Driving Your Business Like a Sports Car, Not a School Bus appeared first on Net Promoter Score from AskNicely.

Sports 150

Sports Net Promoter Score Metrics Measurement 150

InMoment XI

SEPTEMBER 12, 2017

Between work, family, and other commitments such as school or sports, there usually isn’t enough time to keep up with the nuances of our industry. However, with the nearly instantaneous changes that occur within industries, now more ever it’s extremely important to keep up to date with your subject matter. Industry events are a great.

Conference 150

Conference Analytics Sports Industry 150

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. His work transformed sports sponsorship media evaluation through innovative, AI-powered solutions.

Sports 98

Sports Video Analysis Multi-Channel 98

Optimove

JUNE 24, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Keeping sports bettors engaged after their favorite team is eliminated helps maintain player loyalty and drive continuous interaction. Promote fantasy leagues and daily fantasy sports to provide year-round engagement opportunities.

Sports 69

Sports Tips Engagement Analytics 69

SurveySensum

FEBRUARY 24, 2025

First, What is Text Analytics? Lets discuss the key differences and applications of sentiment analysis vs text analytics. Both text analysis and sentiment analysis involve different types of analytical methods, each serving specific objectives. But whats the difference between the two? Arent they basically the same thing?

Analysis 52

Analysis Analytics Social Media Trends 52

Education Services Group

SEPTEMBER 20, 2021

So, if you think you’ve completely resolved all data issues, your operations and analytics run without fail, and you have no need to validate anything because AI does it for you—lets connect, because this is rare. The post Customer Success Data & Analytics: Lessons Learned from Tennis appeared first on ESG.

Customer Success 97

Customer Success Analytics Data Sports 97

ClearAction

FEBRUARY 13, 2023

Leading Customer Experience as a Team Sport Lynn Hunsaker Author Lynn Hunsaker at Super Bowl LVII stadium 2023 Leading customer experience as a team sport is essential because every player in your enterprise helps or hinders customer experience performance. Ironically, this simple truth is not top of mind for most leaders in business.

Sports 71

Sports Customer Experience Handbook Case Study 71

Optimove

NOVEMBER 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog will help sports betting operators uncover data-driven strategies to identify high-value players during the Super Bowl, the biggest betting event of the year. or preferred sports. Data shows that 81% of U.S. Download Now 6.

Tips 64

Tips Sports Loyalty Programs Loyalty 64

Optimove

DECEMBER 18, 2024

This post offers a clear roadmap for using analytics to drive sustainable growth in a burgeoning market. Responsible Gaming with Data: By leveraging behavioral analytics and customizable limits, LATAM operators can build trust, enhance player well-being, and meet regulatory expectations, following Europe’s example.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

InMoment XI

FEBRUARY 8, 2023

Customer experience is a team sport that requires the participation, alignment, and coordination of the entire organization. CX leaders must have the will and influence to drive demonstrable culture change, improvement, and ROI no matter where they report within the company.

Sports 221

Sports Financial ROI Leadership 221

InMoment XI

FEBRUARY 15, 2023

Stage #3: Understand Consolidate all data streams and leverage advanced analytics to identify where and how to act (and the anticipated impact on customer outcomes).

Sports 221

Sports Leadership Lifetime Customer ROI 221

Optimove

JANUARY 14, 2025

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights iGaming Pulse highlights the importance of player retention for sports betting operators, with data from the 2023-2024 NFL season showing significant dips in player activity during key moments like playoffs and championships.

Gamification 52

Gamification Sports Loyalty Groups 52

ShepHyken

FEBRUARY 9, 2025

5 Touchdowns: How the NFL Is Winning over Fans by Francesca Di Meglio (CX Network) By leveraging data analytics and offering personalized experiences, football is growing exponentially. My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl.

Customer Service 73

Customer Service Sports Rewards Programs Comparison 73

AWS Machine Learning

MARCH 4, 2025

At the time of writing of this blog, only the AWS Well-Architected Framework, Financial Services Industry, and Analytics lenses have been provisioned. With a background in application development and enterprise architecture, he has worked with customers across sports, finance, energy, and professional services sectors.

Knowledge Base 104

Knowledge Base Analysis Resources Tools 104

AWS Machine Learning

SEPTEMBER 23, 2024

This innovation has transformed client interactions and operational efficiency through the use of Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. To learn more, visit Amazon Transcribe Call Analytics , Amazon Comprehend , and Amazon Bedrock. The following diagram illustrates the solution architecture.

Analytics 119

Analytics Self Service First Call Resolution Banking 119

Experience Matters

MARCH 17, 2016

One of the things I noticed at this year’s Sloan Sports Analytics Conference is that teams were not as focused on the issue of losing younger fans. So I decided to see if there’s anything to worry about. While we don’t have data on kids, we do have lots of data on young adults. I tapped into our 2012 […].

Sports 120

Sports Conference Analytics Data 120

InMoment XI

JUNE 13, 2024

REPORT InMoment Named a Leader in The Forrester Wave : Text Mining And Analytics Platforms, Q2 2024 Learn how InMoment is pioneering innovative solutions for businesses to extract insights and drive meaningful change from their unstructured text data. Get the Report Why is Text Mining Important?

Social Media 195

Social Media Analysis Analytics Trends 195

Optimove

MARCH 25, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: For marketers in iGaming and sports betting, engaging and retaining players is a constant challenge. Data-Driven Impact Measurement Advanced analytics and AI help operators track the true impact of gamification on engagement and revenue.

Gamification 52

Gamification Multi-Channel How To Sports 52

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. Sports affiliations are one example. Sometimes it is easy to forget that there are people on the other end of the transaction. No matter how much information companies provide before the sale, most customers will still need help.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292

Comm100

DECEMBER 10, 2024

You can gather and utilize advanced data analytics to gather comprehensive information on player behaviors, preferences, and gaming patterns. Whether youre about to launch a new game or opening new lines for upcoming sports tournaments, you could send players updated information, including any promos or bonuses.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

Experience Investigators by 360Connext

APRIL 23, 2024

Utilize Advanced Analytics and Customer Feedback Robust customer feedback platforms can streamline gathering and analyzing customer data. Strategic Investments in Customer Experience As we often say, CX is a team sport. CX leaders need to constantly ensure investments are yielding the desired outcomes.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

AWS Machine Learning

NOVEMBER 3, 2022

We also look into how to further use the extracted structured information from claims data to get insights using AWS Analytics and visualization services. We highlight on how extracted structured data from IDP can help against fraudulent claims using AWS Analytics services. Amazon Redshift is another service in the Analytics stack.

Insurance 97

Insurance Analytics Industry e-support 97

CSM Magazine

JUNE 6, 2024

That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

Sports 52

Sports Engagement Government Technology 52

West Monroe

MARCH 21, 2019

I’ll walk you through the easy ways you can use Google Analytics – specifically the Audience Reports – to support the creation of your customer personas. What is Google Analytics? If you do not currently have Google Analytics installed on your website, here is a step-by-step guide on getting started with Google Analytics.

Analytics 76

Analytics Report Sports Customer Experience Professionals 76

Forrester's Customer Insights

FEBRUARY 1, 2019

Sports: the games we know and love. We love to play and watch these games so much, in fact, that in the US, there are only two days during the year when the four major pro sports leagues aren’t playing a game (i.e., MLB, NBA, NFL, and NHL).[i] i] One of the most anticipated games in […].

Sports 47

Sports Analytics Data Customers 47

Optimove

JUNE 12, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: Optimove Insights, the analytical and research arm of Optimove, released its comprehensive report, “Optimove Insights: Report on Wagering Intentions for Euro 2024.” Download the full report here.

Sports 52

Sports Report Analysis Loyalty 52

Avaya

APRIL 9, 2019

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

Sports 51

Sports Trends Entertainment Contact Center 51

CSM Magazine

NOVEMBER 3, 2023

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. It’s no secret that the overall satisfaction of bettors engaging with a platform is a key component for the ongoing success of sport betting services.

Sports 52

Sports Customer Satisfaction Gamification Strategy 52

CSM Magazine

JULY 20, 2021

Technology advancements in sports have dramatically increased the quality of our favorite contests. Many technological advancements in sports, such as heart rate monitors, complex analytics, and safety equipment, have enabled athletes to achieve at levels previously inconceivable and unimaginable. Connectivity Improvement.

Sports 52

Sports Training Social Media Exercises 52

CSM Magazine

FEBRUARY 20, 2024

In the world of sports betting, the importance of high-quality customer service can’t be overstated. This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards.

Sports 52

Sports Innovation Technology Customer Service 52

AWS Machine Learning

JANUARY 7, 2025

If the question is asked in the context of sport, such as Did you perform well at the soccer tournament?, He is passionate about enabling organizations to transform transform their business, using advanced analytics and AI. translated in French might be translated into Avez-vous bien perform? He helps customers in the Northeast U.S.

Effort Score 113

Effort Score Policies Knowledge Base Metrics 113

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. According to Schohl, food and beverage tend to have the worst ratings among in-stadium satisfaction factors in many sports teams.

Sports 90

Sports Entertainment Tips Guest Experience 90