ECXO

NOVEMBER 26, 2024

Leverage Technology, Automation, and Data-Driven Insights to Enhance Customer Service Incorporate technology and automation tools to streamline customer service processes. Chatbots, CRM systems, and AI-powered analytics can handle routine tasks, freeing up your team to focus on more complex issues.

Self Service 334

Self Service Culture Training Analytics 334

InMoment XI

NOVEMBER 18, 2024

Using behavioral data, you can improve the user experience based on actual customer behavior. Quantitative Data Analysis Quantitative analysis uses website and/or app analytics combined with CRM data to analyze numerical data. Predictive analytics allows you to anticipate customer needs and take proactive steps.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

ECXO

MARCH 6, 2025

Leadership needs to clearly communicate why customer experience is vital and continuously reinforce that message. Storytelling is a powerful tool here sharing real customer stories, both successes and failures, can help employees emotionally connect to the impact they have on customers.

B2B 339

B2B Customer Journeys How To Effort Score 339

eglobalis

JUNE 27, 2024

Data analytics is critical for processing vast amounts of information to uncover patterns and actionable insights. Organizations such as Google, Netflix, and Spotify excel in leveraging data analytics to enhance user experiences and personalize offerings. Customer surveys remain fundamental for gathering direct feedback.

Strategy 460

Strategy Customer Experience Net Promoter Score Customer Centricity 460

ECXO

JULY 29, 2024

Data Analytics : Processing vast amounts of information to uncover patterns and actionable insights. Companies like Apple, Hulu, and Pandora excel in leveraging data analytics to enhance user experiences and personalize offerings. Feedback and Complaint Management Tools : Essential for promptly addressing customer issues.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

InMoment XI

FEBRUARY 3, 2025

Key Benefits of Using Conversational Intelligence for Local Campaigns Using conversational intelligence tools for your local marketing efforts can help you achieve these tangible business outcomes. With CI tools, you can identify precise audience segments within each geographic area.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

ECXO

AUGUST 12, 2024

The Essence of Digital Product Design Digital product design involves the creation and refinement of digital interfaces and experiences that fulfill user needs while providing a seamless and enjoyable experience. Maintaining uniformity in typography, color schemes, and interaction patterns enhances the overall user experience.

User Experience 395

User Experience Case Study Financial e-support 395

eglobalis

OCTOBER 9, 2024

Hitachi (Japan) Hitachi faced requests from industrial IoT clients for better integration of their analytics tools. After evaluating the technical feasibility and broader market demand, Hitachi developed a new modular analytics platform that could be scaled across industries.

Feedback 516

Feedback ROI Innovation B2B 516

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Text analytics —especially when powered by AI—is changing that. The text analytics market is expected to skyrocket from around $29 billion to over $78 billion in the next few years. Let’s start.

Analytics 62

Analytics Trends Marketing Social Media 62

Thematic

MARCH 20, 2025

It’s not luck—it’s text analytics. But text analytics can do this in a breeze. Powered by AI, text analytics help businesses quickly identify what customers love, what frustrates them, and what they want next. Here are seven ways text analytics helps in product development.

Analytics 62

Analytics Social Media Banking Analysis 62

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Voice of Customer 221

Voice of Customer Analytics Social Media How To 221

Retently

NOVEMBER 27, 2024

Whether you’re just starting out or looking to level up, these insights will give you the tools to succeed in a fast-paced industry. Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Let’s dive in!

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. Integration Capabilities: Is it compatible with existing tools and systems that you are using?

Analysis 369

Analysis Software Comparison Social Media 369

ECXO

DECEMBER 25, 2024

Whats more, the COVID-19 pandemic accelerated this shift, as companies adopted digital tools and reimagined customer touchpoints to remain relevant. For businesses, this means the bar for customer experience (CX) is perpetually rising. product quality, service speed, user experience).

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Thematic

MARCH 2, 2025

Without the right tools, these themes and insights often get buried, leaving opportunities untapped. That’s where Thematic text analytics comes in. With 70% of companies expected to adopt NLP for sentiment analysis by 2025, the future of customer feedback lies in advanced text analytics—and Thematic is leading the way.

Analytics 62

Analytics Social Media Net Promoter Score Effort Score 62

Optimove

MARCH 26, 2025

AI-powered analytics allow operators to detect early signs of problem gambling, helping operators identify possible at-risk players to receive the right interventions while keeping high-value and VIP players engaged responsibly. These are widely accepted as industry standards for promoting responsible gambling and addressing problem gambling.

Analytics 52

Analytics Financial Policies eBook 52

ECXO

AUGUST 19, 2024

Data-Driven Decision Making : Experiments provide valuable data on actual customer behavior, leading to more accurate and effective CX strategies. Advanced analytics tools can interpret this data, ensuring decisions are evidence-based.

Customer Journeys 369

Customer Journeys Customer Experience Net Promoter Score Effort Score 369

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InMoment XI

NOVEMBER 26, 2024

With this information, you can improve your customer experience and eliminate pain points. In fact, over 70% of organizations say that customer journey mapping has helped them improve the user experience (UX) of a product or service or has helped them gain investment to create new features.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

Thematic

FEBRUARY 23, 2025

Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. Setting Clear Objectives for Text Analytics Before diving into text analytics, it’s essential to define clear objectives. One of the top challenges in text analytics is dealing with unstructured text.

Analytics 62

Analytics Social Media Analysis e-support 62

Lumoa

MAY 16, 2024

In this article, we will dissect the unique challenges of testing machine learning-enabled software and introduce you to Booktest – a revolutionary tool that marries the agility of Jupyter Notebook with the robustness of traditional unit testing. Because ML systems aren’t just coded; they’re trained. Why Does This Happen?

Tools 195

Tools Banking Software Data 195

ECXO

NOVEMBER 17, 2024

The concept of “emotional adoption” which I explored in one of my previous articles , revolves around understanding and responding to users’ psychological and emotional needs to ease technology adoption and build lasting engagement.

B2B 390

B2B Loyalty Connections Technology 390

InMoment XI

DECEMBER 1, 2022

We have been named Leaders in the Forrester Text Analytics Wave, Forrester Customer Feedback Wave, the Gartner Magic Quadrant for Voice of the Customer, and more! Forrester Text Analytics Wave. InMoment received the highest possible score and was named Leader in the Text Analytics Wave report. Forrester Customer Feedback Wave.

Self Service 370

Self Service Analytics Automotive ROI 370

InMoment XI

DECEMBER 22, 2022

Most brands with a VoC or experience improvement program will centralize the data streams and use advanced analytics and behavioral science experts to identify what customers are actually saying. Integration with Salesforce enables front line teams to close the loop with customers in real-time. Wrapping Up.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

Thematic

FEBRUARY 24, 2025

You’re likely searching for the best partner in text analytics to help you unlock the full potential of your data. This article will walk you through the reasons why it’s the tool you’ve been searching for. Thematic is a powerful text analytics tool designed to turn unstructured feedback into meaningful insights.

Analytics 62

Analytics Analysis Feedback Customer Satisfaction 62

Calabrio

MARCH 25, 2025

Chatbot Quality Assurance (QA) is the process of systematically testing and evaluating a chatbot’s performance to ensure it meets quality standards and provides a positive user experience. Want to learn more about how Calabrio conversation intelligence solutions can help you unlock new levels of customer understanding?

Chatbots 130

Chatbots Contact Center Self Service Virtual Agent 130

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

Technology 227

Technology Self Service Software Loyalty 227

ECXO

JUNE 11, 2023

It’s a strategic tool that helps B2B companies create meaningful difference in saturated markets. A maturity driven by hyper personalisation, empathetic human relationships and intuitive digital experiences – all accelerated by the pandemic. CX design is no longer just about aesthetics. And where you need to change strategy.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

ProProfs Chat

OCTOBER 30, 2021

User experience (UX) can make or break a brand identity. Fortunately, there are many steps you can take to understand your customers’ user experience better and rectify issues, if any. In fact, companies can detect 85% of UX-related issues just by performing a usability test on a group of five users.

User Experience 93

User Experience Survey Tips Exercises 93

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. That’s why product analytics is a razor-sharp tool for product leaders. What is product analytics?

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

AWS Machine Learning

DECEMBER 3, 2024

Cropwise AI harnesses the power of generative AI using AWS to enhance Syngenta’s seed selection tools and streamline the decision-making process for farmers and sales representatives. The tool also streamlines data navigation, allowing users to efficiently explore and compare Syngenta’s extensive seed catalogue.

Sales 108

Sales Knowledge Base Innovation Data 108

Lumoa

JANUARY 11, 2022

In simple words, NPS software is a tool, that helps businesses measure and track NPS results and get in-depth insights from customers. Aiming for a high NPS score will help you in increasing your profit and achieve a high ROI on your customer experience. NPS surveys or full NPS analytics?

NPS 243

NPS Software Net Promoter Score Survey 243

ECXO

JULY 22, 2024

Last year, our team worked with Samsung to enhance the design and customer experience of their SDS and SDN product lines. By providing users with the tools and knowledge to achieve their goals, companies can foster a sense of achievement and satisfaction. Therefore, robust onboarding remains indispensable.

B2B 207

B2B Customer Experience Self Service e-support 207

InMoment XI

AUGUST 14, 2024

AI tools can handle repetitive tasks, allowing human employees to focus on more strategic initiatives. Predictive Analytics : Employing predictive models to identify potential future trends and outcomes based on historical data. What to Look for in a Customer Feedback AI Tool?

Feedback 195

Feedback Customer Experience Social Media Hotels 195

CloudCherry

AUGUST 21, 2018

Luckily for you, you don’t even really need any fancy analytics tools to get this information, though matching it up with the data above can prove tricky without them. Onboarding and user experience have become hot topics over the course of the past few years, and it’s no surprise. When do they reach out for help?

Customer Journeys 150

Customer Journeys Analytics Self Service Analysis 150

Retently

DECEMBER 10, 2024

From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Key Takeaways Define your survey goals and select a tool that meets your objectives within your budget, considering both immediate and long-term costs. Let’s dive into the best options out there.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

AWS Machine Learning

DECEMBER 4, 2024

SageMaker Unified Studio setup SageMaker Unified Studio is a browser-based web application where you can use all your data and tools for analytics and AI. Building a generative AI application SageMaker Unified Studio offers tools to discover and build with generative AI. To get started, you need to build a project.

Knowledge Base 106

Knowledge Base Sales Analytics Survey 106