Uniphore

JANUARY 21, 2022

AI-powered analytics optimize patient and member services. Organizations need to assess their current barriers to consumer satisfaction and deploy analytics and patient-centric technologies to improve the convenience, speed and transparency of care. Consumer expectations today are higher than ever. Download the Whitepaper.

Healthcare 147

Healthcare Analytics Self Service Consumers 147

Calabrio

SEPTEMBER 21, 2016

In addition to the low level of data capture, almost half of all organizations (40%) have no contact center analytics capabilities. Learn more about how to turn your contact center into a business intelligence hub in this complimentary white paper. They’re making their agents smarter to make interactions better.

Contact Center 100

Contact Center Analytics Technology Customer Voice 100

NICE inContact

JULY 26, 2019

From robotic procession automation to machine learning and intelligent analytics, AI’s impact on profits is clear — even with a measured, practical approach. Discover the possibilities in our latest white paper: AI for CX: Practical Investments, Proven Return. Download the white paper today.

Contact Center 137

Contact Center Chatbots Call Center Study 137

InMoment XI

FEBRUARY 10, 2022

That’s why traditional text analytics don’t necessarily do the trick. If you’re interested in learning more about how to sharpen your approach to AI for regulatory compliance, read the full white paper where we also include specific case examples! Let’s first take a look at the problem at hand.

Financial 195

Financial Technology Examples Analytics 195

Optimove

NOVEMBER 12, 2024

It underscores how Optimove’s innovations—like AI-driven analytics, real-time engagement, and adaptive journeys—have been ahead of the market to drive personalized, customer-led strategies so marketers can enhance customer loyalty and maximize lifetime value. This early use of AI set a new standard in marketing.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

datastax

DECEMBER 19, 2018

The past several releases of DSE have included several pivotal analytics innovations, specifically the popular Always On Spark SQL and DataStax Enterprise File System (DSEFS) features. we’ve rounded out the DSE Analytics Kerberos authentication story by providing support for DSEFS REST API users. DSEFS Kerberos. In DSE 6.7,

Analytics 67

Analytics System Innovation Resources 67

Clarivate

APRIL 3, 2024

We explored these timely topics with a panel of experts, capturing their insights in a new white paper entitled “The future of the IP legal profession: Balancing the rise of artificial intelligence with human expertise.” You can access it here. Listen to the full panel discussion using the on-demand webinar link here. Embrace change.

Technology 59

Technology Strategy Analytics Government 59

NICE inContact

AUGUST 20, 2019

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Modernizing your contact center software may seem like a big job.

Contact Center 136

Contact Center Contact Center Software Call Center Omni-Channel 136

NICE inContact

AUGUST 20, 2019

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a framework to help you build your modernization plan. Modernizing your contact center software may seem like a big job.

Contact Center 136

Contact Center Contact Center Software Call Center Omni-Channel 136

Bob Hayes

SEPTEMBER 18, 2017

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

Comm100

JANUARY 14, 2020

The right solution should also have top-notch routing, prioritization, and analytic capacities. On the analytics side, you’ll want to be able to set the right KPIs, keep close tabs on them, and learn from what’s going on so you can tweak and improve how you’re delivering. This post includes highlights from our Omnichannel white paper.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

InMoment XI

NOVEMBER 2, 2021

Check out our white paper, “Understand and Predict Your Customers’ Needs with Customer Journey Analytics,” you’ll learn more about understanding your customer journey, identifying what matters most to your customers, predicting customer concerns and behaviors, and how that information helps you to drive business growth.

ROI 195

ROI Customer Retention Infographics eBook 195

TechSee

OCTOBER 19, 2021

Use of Analytics. Reverse logistics stakeholders can leverage analytics to identify patterns and trends in returns. To learn more about how your business can use visual assistance technology to resolve the headache of how to reduce returns, download the White Paper here. Truck Roll Rates, and. First Contact Resolution.

How To 124

How To e-support Self Service Retail 124

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

Kayako

MAY 13, 2022

White papers. The advantage of requiring registration is you can track customer behavior and track search and usage analytics of individual users. Put yourself in the customer’s shoes and be sure the tone of the writing is appropriate for them and not tailored for the agent’s position. Blog posts. User guides. How-to guides.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Bob Hayes

DECEMBER 17, 2017

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. What Must You Ask?

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Voice of the Customer White Papers. With that information, you could plan the most effective steps to drive revenue or beat out the competition.

Analytics 40

Analytics eBook Tools Data 40

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Voice of the Customer White Papers. With that information, you could plan the most effective steps to drive revenue or beat out the competition.

Analytics 40

Analytics eBook Tools Data 40

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Kayako

OCTOBER 6, 2015

Use Google Analytics to find your best-performing content. Next, Content Analytics by SumoMe will tell you exactly which posts readers liked as well as the place where they stopped reading. White papers. White papers are similar to ebooks, but they are generally shorter and focused more narrowly targeted.

eBook 120

eBook Marketing Case Study Study 120

Bob Hayes

DECEMBER 17, 2017

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. What Must You Ask?

Analytics 40

Analytics Data Competitive Advantage Social Media 40

Clarivate

FEBRUARY 28, 2024

This begs the question: What computational and analytical tools are available for mining and interpreting rare disease data, and how can companies bridge the gap between data generation and actionable insights? This subject is discussed in a forthcoming white paper from Clarivate.

Tools 59

Tools Healthcare Analysis Analytics 59

Comm100

FEBRUARY 25, 2020

When Google Analytics, or the web insights tool you use, is integrated with your customer engagement platform, web activity data can be used to trigger automated proactive live chat messages at the optimal moments. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper. We hope so!).

Social Media 162

Social Media Omni-Channel CRM B2B 162

Vonage

MARCH 26, 2018

For example, using AI in conjunction with a speech analytics solution allows service managers to easily access the once abstract insights captured during contact center conversations. Also, be sure to check out our latest white paper, 3 Key Customer Service Trends for 2018 , the definitive guide for how to win at CX this year.

Omni-Channel 228

Omni-Channel Trends Customer Service Contact Center 228

NICE inContact

OCTOBER 29, 2018

Sheila McGee Smith, the founder and principal analyst at McGee-Smith Analytics, a leading customer experience industry analyst and strategic consultant, has developed a decision framework to help contact center leaders navigate this process with confidence.

Contact Center 120

Contact Center Contact Center Software Call Center Omni-Channel 120

Help Scout

AUGUST 11, 2021

Fonolo also offers several other resources if blog posts aren’t your preferred way of learning, for example: White papers. HubSpot has a regular publishing cadence of content like webinars, blog posts, white papers, and ebooks. White papers. That includes: White papers. Tip sheets. Shep Hyken.

Customer Service 82

Customer Service eBook Leadership Tips 82

Calabrio

JULY 29, 2016

Analytics technology has reshaped the contact center space, and organizations that have embraced it to improve the quality of customer interactions are gaining the upper hand competitively. Here are three ways your call center can improve quality assurance through analytics. Go beyond random sampling.

Contact Center 100

Contact Center Self Service Analytics Omni-Channel 100

Gravy Analytics

AUGUST 19, 2019

Gravy Analytics processes billions of location signals every day to build its Data-As-A-Service (DaaS) offerings, like Observations and Visitations data. The post Getting Started with Location Intelligence: Visitations appeared first on Gravy Analytics. How could location intelligence help you and your business?

Hotels 71

Hotels Travel ROI Consulting 71

Comm100

FEBRUARY 25, 2020

When Google Analytics, or the web insights tool you use, is integrated with your customer engagement platform, web activity data can be used to trigger automated proactive live chat messages at the optimal moments. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper. We hope so!).

Social Media 130

Social Media Omni-Channel CRM B2B 130

Peter Lavers

JUNE 18, 2018

In my role as a SAS collaborator and recognised influencer , I was recently sent the white paper “ Darkness of Digital Shadows ” and supporting infographic. It talks about how analytics can be hampered by trying to interpret the shadows rather than the substance of the customer experience. Infographic: [link].

Infographics 40

Infographics Marketing Analytics Report 40

Calabrio

APRIL 25, 2017

Download our white paper, Better Contact Center Reporting: A Roadmap to Improving Analytics to Drive Key Business Objectives. Silos are eliminated and brand can better understand the entire customer journey. Find your path to comprehensive reporting.

Contact Center 140

Contact Center Social Media Roadmap Report 140

Comm100

JANUARY 14, 2020

The right solution should also have top-notch routing, prioritization, and analytic capacities. On the analytics side, you’ll want to be able to set the right KPIs, keep close tabs on them, and learn from what’s going on so you can tweak and improve how you’re delivering. This post includes highlights from our Omnichannel white paper.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

datastax

JANUARY 15, 2019

However, one of the key benefits of a NoSQL database with a distributed architecture is that it provides a solid framework for running analytics right on the platform. This means members of the organization can run real-time and batch analytics on data to perform analytics quickly and efficiently. READ NOW.

Analytics 94

Analytics Data Metrics System 94

Talkdesk

DECEMBER 1, 2020

Reporting & Analytics: How an organization analyzes real-time and historical data to drive decisions and generate better business outcomes. Feedback: How an organization delivers customer surveys, collects responses, and analyzes and implements changes based on results.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

datastax

JUNE 27, 2019

The rapidly growing number of IoT use cases in the next decade, prompted by 5G mobile data networks, means that some data will require an immediate response and real-time analytics will be critical for managing data in both the short term and long term. The Top Data Management Challenges of Hybrid Cloud (white paper).

Data 107

Data Management Competitive Advantage Connections 107

CSM Magazine

JUNE 2, 2021

Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty Travel Fashion CRM 52

Education Services Group

JULY 30, 2018

Evaluate your analytics from new perspectives and dig deeper into them. Download our white paper, Success Through Segmentation. Check out this white paper to learn more about that.) Learn more about driving CS through segmentation in our white paper, Success Through Segmentation. Utilization rate.

Comparison 53

Comparison Analysis Metrics Customer Success 53