Joe Rawlinson

JULY 22, 2024

Imagine your team members sporting customized apparel or stationery—these items not only create a professional look but also reinforce a shared identity and pride in their workplace. Employees who receive customized items often feel a stronger sense of loyalty and connection to their organization.

Apparel 78

Apparel Return on Investment Sports Culture 78

Comm100

SEPTEMBER 4, 2022

Try these tips to create a more human connection over live chat: 10. Make a connection. For example, if your company creates skater apparel, you might want to use a more casual tone for your live chat than if you were selling cyber security solutions to government organizations. Personalize chat. Be positive.

Customer Service 246

Customer Service Abandon Rate Apparel ROI 246

NICE inContact

DECEMBER 18, 2017

TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 Some of the research has led me to believe that there is a strong connection between a smooth contact center operation and meeting or exceeding customer expectations. million VIP members selling throughout North America, Europe, and Australia.

Apparel 150

Apparel Contact Center Customer Experience Case Study 150

Alida

JANUARY 19, 2017

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Photo: Bloomberg.

Retail 100

Retail Apparel ROI Loyalty Programs 100

Stella Connect

MARCH 30, 2018

TechStyle Fashion Group , a Los Angeles-based online retailer of JustFab, Fabletics, ShoeDazzle, and Fabkids apparel, merges advanced technology with the latest fashion trends to offer a highly personalized, one-of-a-kind shopping experience to millions of members (including 5 million VIP members) across the globe.

Contact Center 41

Contact Center Connections Apparel Fashion 41

Stella Connect

MARCH 30, 2018

TechStyle Fashion Group , a Los Angeles-based online retailer of JustFab, Fabletics, ShoeDazzle, and Fabkids apparel, merges advanced technology with the latest fashion trends to offer a highly personalized, one-of-a-kind shopping experience to millions of members (including 5 million VIP members) across the globe.

Contact Center 40

Contact Center Connections Apparel Fashion 40

Hero Digital

DECEMBER 11, 2018

Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. If each interaction with your brand causes that type of emotional connection, why wouldn’t they stay loyal? Connection. Many people go through their days in routine fashion. Efficiency.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

CSM Magazine

JANUARY 30, 2024

They don’t just view your inquiries as tasks to be checked off they see them as opportunities to connect and assist. Through tailored recommendations, individualized communications, and a genuine interest in your well-being, these companies foster a sense of connection and loyalty.

Customer Centricity 111

Customer Centricity Exceptional Customer Service e-support Case Study 111

CSM Magazine

OCTOBER 7, 2024

Technology is fast changing how businesses connect with customers in 2024. This not only boosts engagement but also creates a smoother experience that keeps customers connected and satisfied in today’s fast-paced world. VR and AR Elevating Retail Environments Let’s say you’re an apparel brand.

Technology 52

Technology Customer Experience Apparel Chatbots 52

QuestionPro Audience

NOVEMBER 21, 2017

Cyber Monday has only been around since 2005, and legend has it, got its name because the average consumer had dial-up internet at home, and would wait to do their online shopping at work, where the internet connection was faster.

Apparel 191

Apparel e-support Infographics Retail 191

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. But Nike’s digital presence isn’t just about functionality; it’s about staying connected with customers. “Just Do It” – now that’s a recognizable slogan!

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

PK

APRIL 10, 2020

Connection is everything in moments of crisis. The question on everyone’s mind is, how can retailers navigate the new normal, where the ability to connect is more reliant on digital technology than ever? The first task is to look to consumers and ask, how can we address their most pressing needs?

Retail 98

Retail Consumers Apparel Exercises 98

ReviewTrackers

AUGUST 12, 2020

Under Armour is one of the top sports apparel brands in the world, and the company’s success was based on initial awareness through word-of-mouth marketing. Because of these connections, Plank landed contracts with professional and college teams, which led to Under Armour’s rapid growth into the apparel giant that it is today.

Examples 123

Examples Marketing Apparel Social Media 123

BirdEye

MAY 12, 2023

A referral link can also help connect the referral code to the customer and the referral. Gymshark Gymshark is one of the world’s most recognized fitness apparel and accessories brands. It has earned a significant following among fitness enthusiasts and athletes due to its fashionable fitness apparel.

Examples 98

Examples Apparel Social Media Fashion 98

Strativity

JANUARY 6, 2023

This year and beyond, companies in any space—whether apparel, food, or fitness—need to prioritize creating ecosystems consumers can’t live without. If brands hope to create those types of meaningful connections, then they must first understand the nature of relationships—particularly how they impact the behaviors and habits of consumers.

Brands 52

Brands Apparel Airlines Hotels 52

NetBase

AUGUST 20, 2020

Consumers want emotional connection to brands and want to make a difference with their dollar. Brand extension into sustainability is vital and connecting with the emotional appeal of your audience through consumer and market intelligence has never been more critical. Today it’s not enough to produce a great product.

Trends 71

Trends Apparel Consumers Social Media 71

C3Centricity

SEPTEMBER 14, 2020

Offering free returns may work for apparel but not for electronics. But most outlets appear to be oblivious to the change in their customers’ desires for experiential connections with brands. Most outlets are oblivious to the change in their customers' desires for experiential connections with brands #retail Click To Tweet.

Retail 194

Retail Trends Apparel Transportation 194

NetBase

JULY 9, 2020

Here we see the Sims video game and YouTube, which connects this influencer to a wider consumer demographic. Twitter is the obvious go-to, but we see American Apparel as well as iPhone 11. American Apparel needs to update it’s image to attract generation Z,” says an article in 2018.

Apparel 56

Apparel Fashion Social Media Multi-Channel 56

NICE inContact

DECEMBER 9, 2015

Offering outstanding customer support is a primary mission for outdoor apparel manufacturer, Columbia Sportswear, but their PBX-based system had long been a bottleneck for their contact center and IT teams. Searching for the Ideal Contact Center System. Sales orders increased 56% and revenue 59%.

Customer Service 188

Customer Service Contact Center e-support Call Center 188

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs.

Self Service 40

Self Service Apparel Customer Success Fashion 40

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs.

Self Service 40

Self Service Apparel Customer Success Fashion 40

Lithium

JUNE 11, 2019

TechStyle Fashion Group is a fashion and lifestyle company that offers an engaging and personalized shopping experience to millions of customers worldwide, including four million VIP Members, through a portfolio of apparel and shoe brands. 50K personal connections with customers made via Surprise & Delight programs.

Self Service 40

Self Service Apparel Customer Success Fashion 40

Alida

JUNE 19, 2018

” The apparel retail brand acquired a consumer data and analytics company so it can use data to treat every customer as a unique individual. Nordstrom has bought retail tech startups BevyUp and MessageYes as part of its strategy of forging customer connections.

Brands 138

Brands Apparel Retail Trends 138

Experience Investigators by 360Connext

SEPTEMBER 2, 2020

Providing focus to the experience was something every employee could understand, connect to emotionally, and understand how their role helped. Push beyond words like “best” or “great service” and consider words that connect more to who your brand is. Are we providing service that is responsive?

How To 214

How To Brands Airlines Hotels 214

C3Centricity

APRIL 29, 2020

Offering free returns may work for apparel but not for electronics. But most outlets appear to be oblivious to the change in their customers’ desires for experiential connections with brands. Most outlets are oblivious to the change in their customers' desires for experiential connections with brands #retail Click To Tweet.

Retail 177

Retail Apparel Transportation Trends 177

Alida

SEPTEMBER 15, 2016

Since 2015, Wolverine Worldwide, a global footwear and apparel manufacturer of iconic brands such as Merrell, Sperry, Chaco and Saucony, has tested and vetted more than 1,000 new footwear styles with consumers before launching the product to market. That’s a hefty price to pay when you consider 85 percent of new consumer goods products fail.

Innovation 100

Innovation Apparel Competitive Advantage Consumers 100

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Key components of S.P.E.A.K.:

e-support 59

e-support Customer Centricity Apparel Leadership 59

NetBase

JANUARY 6, 2020

But, perhaps pets aren’t really applicable to your business model and you can’t see how making some sort of tenuous connection could possibly offer any benefits? Your brand could connect with one that’s yet to hit its stride, but is steadily growing an engaged following. Connect for a demo to see!

Apparel 71

Apparel Fashion Course Brands 71

NetBase

AUGUST 27, 2020

Retailers are always on the lookout for a way to connect with consumers, and what better way than capturing their exact verbatims about your brand? Of those, 55%-60% are there for apparel, and up to 20-25% are coming for the non-food CPG. Let’s see how that looks!

Retail 98

Retail Consumers Social Media Apparel 98

GlowTouch

NOVEMBER 21, 2022

This client sells tangible goods like apparel and household items. Another metric important to the client is “connection rate,” meaning calls answered within the prescribed time window of 60 seconds or less. This message was gradually getting lost as the business struggled to keep up with increasing demand. Try doing that with voice.

First Call Resolution 52

First Call Resolution Apparel Average Handle Time Ecommerce 52

West Monroe

MAY 24, 2022

Peloton has a compelling digital vision to “use technology and design to connect the world through fitness” and “bring immersive and challenging workouts into people’s lives in a more accessible, affordable and efficient way.” Online and offline experiences are fluid and connected.

Company 98

Company Financial Leadership Apparel 98

DCX

SEPTEMBER 29, 2024

-Mark Free Access to this week’s Premium DCX Links Edition is Courtesy of Frost & Sullivan Executive MindXchange October 20-23, Frost & Sullivan’s Customer Contact West 2024 is hitting Tucson, AZ, bringing together CX leaders for some real talk and genuine connections. Key components of S.P.E.A.K.:

e-support 52

e-support Customer Centricity Apparel Leadership 52

C Space

FEBRUARY 13, 2019

study, which connects key brand relationship behaviors to stronger business performance. It links all your activity data to your Amazon profile, which connects with your smart fridge to help you better manage your daily nutritional intake in relation to your daily fitness level. by Robert Howie (C Space) Apparel Magazine.

Apparel 40

Apparel Advertising Retail Wireless 40

Happy or Not

OCTOBER 24, 2023

Experiential retail Thanks to technology, retailers can now connect with consumers through traditional media channels and their day-to-day lifestyle activities. This means staying connected to customers as they travel, buy groceries, shop for clothing, or attend some kind of events like movies and concerts.

Retail 36

Retail Social Media Multi-Channel Apparel 36

delighted

SEPTEMBER 8, 2021

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. Read the full FIGS case study here. Can you tell us how you got started in customer experience?

Customer Experience 95

Customer Experience Net Promoter Score Healthcare Apparel 95

ijgolding

OCTOBER 25, 2018

cars, software, apparel). Once brands connect the dots between customer interactions on different touchpoints, employees and the technologies that support them can start mapping out where customers have been and where they may be going. What CX is: It’s Listening. by employee role or company department).

Customer Experience 167

Customer Experience Customer Journeys Touchpoint Multi-Channel 167

C Space

JANUARY 18, 2021

For nearly a decade, we’ve tracked the connection between companies and customers. Brands and categories that had previously had the most functional connection with customers became much more emotionally resonant (and the same shift happened in the opposite direction). The new rules of engagement (according to customers).

Engagement 116

Engagement Apparel Financial Automotive 116